PROFESSIONAL SUMMARY:

• Over 19 years experience within the IT industry
• 10 years experience in technical lead, business analyst, and project management roles, in both public and private sectors
• Thoroughly familiar with the entire project life cycle including planning, design, implementation, testing, and follow through to completion and evaluation
• Experienced in Agile/Scrum development and individual and group Automated Testing
• Demonstrated ability in the development and implementation of IT policies, standards, and procedures, including the management of risks and execution of business processes
• Experienced in creating numerous types of documentation, including customer and design requirements, scope documents, project budgets, project plans, use cases, and test plans
• Knowledgeable in server administration and maintenance, relational database development and support, programming, systems integration, ERP workflow/automation, UAT design, and report generation

SOFTWARE / PROCESS KNOWLEDGE:

• HTML, C++, Java, Python
• Office, Visio, SharePoint
• ERP Design & Architecture
• SQL Server Scripting
• Agile, Scrum, Confidential
• ERP User Security/Setup
• SAP Confidential
• Selenium
• ERP Job Scheduling
• IBM Cognos Reporting
• Cucumber, Gherkin
• Lawson Process Flow
• Thucydides
• Sikuli
• Lexmark Imaging Workflow
• JIRA
• Eclipse IDE
• Atlassian Stash
• Jenkins

PROFESSIONAL EXPERIENCE:

Confidential, DENVER, CO

ITS Analyst

Responsibilities:

• Works collaboratively with Software Engineers and Business Users to provide solutions for the Colorado Courts
• Works in a small scrum/agile development team to design, test, and build new software and enhance existing systems
• Analyzes user requirements, constructs workflow and business process diagrams, designs graphical UIs for various systems
• Tests functionality using manual and automated methods on legacy and new applications
• Creates application testing plans/scripts
• Writes and maintains application documentation
• Provides customer service support for Human Resource and State Court/Probation systems
• Mentors and teaches team members on using Confidential and automated test methods

Confidential

System Administrator/Technical Specialist

Responsibilities:

• Managed a national truck tracking and monitoring software including user administration, configuration, truck maintenance, and database updates
• Monitored a fleet of 500 milk trucks and recommended repairs when needed
• Identified software defects and tracked updates and fixes to resolution
• Distributed weekly, monthly, and annual performance reporting to local leaders for driver improvement
• Created personalized reports for over 1500 drivers on a monthly basis showing their current and season to date safety record and productivity
• Investigated supplier and public complaints regarding driver safety on roads
• Provided end user training on site to team leaders and managers
• Worked with third party vendors to maintain positive relationships and system stability
• Looked for new opportunities by providing data analysis on future technology and data warehouse improvements

Confidential, COLUMBIA, MD

Sr. Business Analyst/Project Manager

Responsibilities:

• Lead in translating operational needs of the business into system solutions
• Developed and documented system requirements, business workflow, and specifications in cooperation with business sponsors from multiple departments
• Actively participated in the development and implementation of policies, standards and procedures including project planning, risk management, and communication among stakeholders
• Served as Project Manager for several high visibility projects including software upgrades, new system implementations, and management of the software development lifecycle for the company ERP software
• Managed project tasks and resources from initiation through completion while keeping the project on track and within budget
• Ensured correct project sponsorship and clear business objectives, maintained open communication across all team members, planned and acquired budget approval, and responsible for execution of the plan and managing project risks
• As a technical “jack of all trades”, maintained several other systems for human resources, grants management, loan compliance, and accounting departments

Confidential, BALTIMORE, MD

ERP Consultant

Responsibilities:

• Provided analysis and reporting for an integrated healthcare provider operating over 20 hospitals in the United States. Wrote multiple productivity reports in Confidential XI and Microsoft Access for a brand new centralized accounts payable department. Implemented imaging and workflow software that facilitated the movement of electronic invoices between the corporate office and remote locations. As lead technical consultant, also provided documentation, implementation, and end user training during all phases of the project.
• Designed a procurement and approval process for a coalition of surgery hospitals using Lawson Process Flow. The design accommodated multiple approval levels, varying flows based on item type, and an e - mail notification system when approvers were out of office. Also customized the ERP requisition and approval screens, enhancing the end user experience. Created system documentation, end user approver manuals, and the required procurement guidelines for all locations.
• Lead technical consultant for deployment of an AP automation solution for a post-secondary education provider operating in over 75 locations. Responsible for configuration of imaging and workflow software, as well as development of automation scripts and installation of server software. Developed technical requirements, set timelines, established milestones, and acted as liaison between the corporate office and university locations.
• Responsible for ERP report writing and conversion of legacy reports into an updated GL structure. Ensured reporting data was consistent across the organization and that accounting codes which needed to be combined or split were done so accurately.