PROFESSIONAL SUMMARY:

• Information Technology professional offering expertise in Confidential , Linux , Unix , Confidential and Storage support and system administration and a skilled developer and programmer in C, C++, Ruby, Python, Perl, etc besides an expert at unix shell programming.
• Track record of providing high - level support for multiple operating environments, networks, and solutions.
• Demonstrated success in delivering technical support, service and training to end users of system.
• Picked up broad range of expertise and applied and mastered depth of skills in certain products and platforms such as Confidential through professional development, training and hands-on experience.
• Strong team-player with strengths in providing high-productivity, quick learning, creative problem resolution, high customer satisfaction and leadership.
• Worked in several aspects of the product development cycle including design, coding, testing, support, and training.
• Technical strengths include systems and applications software, networking and storage networking protocols and concepts, product builds, installations, tools etc.

TECHNICAL SKILLS:

LANGUAGES: C, Unix Shell programming (KSH, BASH, BSH), html, Ruby, C++, Java, Python, Perl, Power Shell scripting

OPERATING SYSTEMS: Confidential , Unix, Linux, Windows, Solaris, HP UX, VMWare

SOFTWARE: CMVC, Lotus Notes, Lotus 123, MS PowerPoint, Freelance, MS Excel, MS Project, MS Word, Rational, Veritas Net Backup, Symantec Backup Exec, Networker, Avamar

PROTOCOLS: Fibre Channel, SCSI, TCP/IP, SNMP, NFS, RPC, Ethernet, GPFS

HARDWARE: Confidential System P , HMC, RS6000, Sun, HP, Confidential 390s, bridges, routers, switches, hubs. Storage Servers ( Confidential DS series, Confidential VNX, VMAX, NetApp), Confidential DDRs

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Senior Software Engineer

Responsibilities:

• Implement, develop, enhance and maintain Data Protection suite and engineering standards for multi-site infrastructure consisting of Confidential , Windows, Linux servers and Confidential storage

• Diagnose TSM and Networker platform issues (framework and client side) on Confidential servers. and support complex, business critical environment including physical and virtual infrastructure

• Produce basic project plans, root cause analysis documents, change/risk assessments, and product management documentation. Report on progress to management.

• Develop technical partnership with engineering, architecture and operations teams

Confidential, Research Triangle Park, NC

Senior Software Engineer

Responsibilities:

• Responsibilities included maintaining and supporting installation and upgrades of Confidential OS including patches, providing support for migration of Confidential Confidential , evaluating and providing guidance on compatibility issues related to Confidential servers and Confidential storage, application driver patch levels etc.troubleshooting Confidential and Confidential issues.
• Responsible for participating in the execution of procedures for ensuring the quality and serviceability of new features and releases of software for the Confidential De-duplicating Backup Restore System
• Run Backup/restore and lifecycle policies with Net Backup, Backup Exec, Networker and Avamar
• Author and execute test cases, using defined methodologies for manual and/or automated tests.
• Responsible for tests, methods, and procedures to ensure continuous improvement to software quality assurance and serviceability standards.
• Responsibile for administration of Confidential servers and the Confidential environment used by development and test teams.
• Assist, development and support to isolate, reproduce and track bugs and verify them. Analyze test results to ensure existing functionality and recommend corrective action. Document test results and manage and maintain defect and test case databases to assist in the continuous improvement and modification of software.
• Perform assessment and planning of test efforts required for new functions/features under development.
• Influence design changes to improve quality and features testability.
• Consult with quality and development engineers in resolution of complex problems

Confidential, Raleigh, NC

Product Field Engineer

Responsibilities:

• Primary responsibility in driving to resolution customer field problems that have gone through level 1 screening and require more advanced technical support.
• Tasks included communicating with customer, analyzing their problems, provide solutions work-arounds, fixes, patches etc.
• Designated Confidential specialist in the team for customer problems related to Confidential servers with storage.
• Some cases would require interfacing with OEM, and developers to provide solutions.
• Occasional customer site visits

Confidential, Raleigh, NC

System Administrator

Responsibilities:

• System Administrator for a server farm consisting of 46 pSeries Confidential hosting oracle applications and databases for the Liquor Control Board of the Commonwealth of Pennsylvania.
• Responsible for all Sys Admin related tasks including, data migration, rollouts, installations, scheduled maintenance, coordinating support and problem determination and resolution, interacting with other parts of the solution (storage, Confidential , networking, etc.).
• Played major role in the rollout of P6 and P5 Confidential , including migrating of applications from one location to another, from p5 to p6, setting up flash copy setup, upgrading of operating systems, hmc software, system firmware, setting up Confidential and storage, etc.
• Worked on designing and implementing NIM environment

Confidential, RTP, NC

Advisory Software Design Engineer

Responsibilities:

• Primary task was to take ownership of customer problems associated with Confidential , isolate the problem to the faulty component, engage the appropriate product support team and drive the problem to resolution. Handled many critical situation problems and made a big mark in improving Customer satisfaction
• Designated as the point person for all issues involving Linux, Unix, and Confidential servers both in customer problems and in team lab. Earned the respect of team mates through level of skills and willingness to help
• Performed all system management tasks in the lab for Confidential and Linux Servers.

Support team lead and Subject Matter Expert

Confidential

Responsibilities:

• Fully responsible for level 2 remote support of the Confidential Data Retention solution in the US. Tasks included taking customer calls, perform problem determination, isolate problems, and engage appropriate support teams for problem resolution.
• Delivered product training to support team in Europe.
• Developed tools for automated upgrade of software stack on the solution. Resulted in considerable savings of upgrade time and potential for errors and increased down time. Immense customer satisfaction and Confidential cost-savings accomplishment.
• Installation, setup, and configuration and recovering failed systems at customer site.
• Acquired and enhanced skills in DS4000, Confidential , Linux, System P, HACMP, TSM, Confidential storage, Confidential and Linux filesystems, Brocade Fibre Switch, and used them effectively to resolve field problems, develop education material and teach classes

Product Field Engineer

Confidential

Responsibilities:

• Designed and implemented the "Follow the Sun" strategy for supporting customers worldwide that resulted in large savings for Confidential in resource allocation
• 24X7 remote customer support to recover failed systems,
• Onsite visits for customer installation; configuration and problem determination and recovery of failed systems.
• Work with development team for resolution of customer problems through remote support and getting appropriate fixes built and delivered to customers on a timely fashion.

Level 2 support

Confidential

Responsibilities:

• Development work on the diagnostics code for Linux based NAS products
• System Verification work for stingray and squid (Linux based NAS products)