SUMMARY:

• Around 9 years of IT experience, with 8 years of experience in PEGA PRPC BPM tool, and related technologies in various domains.
• Experience in various versions of PEGA PRPC like 6.1 SP2, 6.2 SP2, 6.3, 7.1.
• Experience in complete PEGA implementation cycle, including business process modeling, tool installation, development, testing, and deployment and Clear understanding of using Clipboard, Tracer and SMA for debugging, PAL for performance analysis and Preflight tool to check application Guardrails Compliance.
• Expertise in developing Pega PRPC applications using Activities, Flows, Decision rules, Declarative rules, Harness, Sections, Validation rules, and Out of Box Reports.
• Experienced in developing Work Flow, Rule based Business Process Management applications on Pega Rules Process Commander (PRPC).
• Extensive knowledge in Design, Development, Migration and Deployment of PRPC and based applications.
• Designed PRPC flows (Rule - Obj-Flow), Assignments, Utilities, Decision, Spin-off, Split-Join shapes.
• Expertise in creating Business Rule Engine, Business Process Management Application for PEGA Rules Process Commander (PRPC) and Developed High Level Class structure and Developed Workflows in PEGA PRPC.
• Experience in designing class structure, workflows and Rule set management in PEGA PRPC and Strong knowledge in implementing various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Experience in developing applications using Service Oriented Architecture (SOA) such as Web Services (SOAP) and has Exposure in PEGA CPM Framework.
• Experience in troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer and Performance Analyzer (PAL).
• Excellent experience in implementing the Activities, Flow Rules, Flow Actions, Collections, Libraries, Declarative Rules, Privileges and Service level rules.
• Used Connectors like SOAP, SQL, Java and service like SOAP and File Listeners to integrate PRPC with external systems.
• Versatile in using various Smart Shapes like Assignment, Utility, Fork, Connector, Split-join, Split-For Each, Decision, Ticket etc.
• Enhanced the most complex functionalities by creating the Properties and Data models for the classes.
• Designed simple and complex User Interfaces using Harness, Section, Fragment and HTML Property rules for easy navigation, entering, updating, and reviewing for users.
• Created Activities which contains core business logic.
• Experience with Web Scripting Languages: XML, CSS, JavaScript and HTML.
• Proficiency in developing Web applications using JSP, Servlets, Java Beans, XML, JDBC, JavaScript and HTML.
• Created Decision rules like Decision tables, Decision tree, When Condition, Map Value, Declarative Expressions, and Constraints etc. as per the requirements.
• Experience in developing web pages using HTML, JavaScript, DHTML and CSS.
• Experience in developing applications using Service Oriented Architecture (SOA) such as Web Services (SOAP) and has Exposure in Pega CPM Framework
• Created Agents and Declare Pages which are used to automate business processes.
• Experience in creating List View and Summary View custom reports for monitoring business activities.
• Implemented File Listeners, Service Packages, and Import Wizards.
• Testing and Debugging the Applications using the PRPC tools like Tracer, Clipboard and Rules Inspector.

TECHNICAL SKILLS:

BPM Product: PEGA Rules Process Commander V7.1.6, V6.1, V6.3, V5.5, V5.4, V5.3, V5.1.

PRPC Skill Set: File Listener, SOAP Services, MQ Listener, SQL and SOAP Connectors, Class Design, Security and UI

Frameworks: Smart Dispute, Smart Investigate, Struts, spring

Methodologies: RUP, Waterfall, Six Sigma, CMM, SCRUM, Agile.

Bug Tracking / Version Control: Jira, Mercury, Tortoise SVN, Clear case, HP Quality Center.

Modeling: Rational Rose, MS Visio, Enterprise Architect.

Programming Languages: C, C#, Core Java, J2EE, Web services.

Web Technologies: XHTML, XML, Java script, Ajax, J2EE, Adobe Flex.

Databases: Oracle DB2, My SQL, SQL Server.

Web Servers: BEA Web Logic 8.x, IBM Web Sphere 6.x, Apache Tomcat, Jboss.

Other Tools / Technologies: Nexus, SharePoint, Adobe Photoshop, Live cycle designer ES, Selenium HQ, Load Runner, Eclipse, QTP, MS Office Suite, MS Project, Caliber RM.

PROFESSIONAL EXPERIENCE:

Confidential, NY

Sr. PEGA Developer

Responsibilities:

• Created Application profile and executed Application Accelerator using Pega DCO tools and assisted in creating use cases and HLD documentation.
• Used Dynamic layouts, Grid layouts, enhanced UI controls, sections, skins and designed portals to display the parsed files on the dashboard.
• Effective in debugging, tracing of rules Tracer, clipboard and PAL for performance analysis.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Strictly adhere to the PRPC guard rails as defined by PEGA systems Inc.
• Designed and implemented user interfaces using Sections, Harness and HTML stream rules.
• Developed application specific integration tasks to intake loan and case details for bankruptcy cases from iSeries using MQ.
• Exposure in Configuration of Agents, JMS MDB listeners, Service and parse rules to intake data from iSeries, receive and process feedback on PPFNs received from attorneys using LPS application.
• Responsible for creation of rule set designing, class structure and rule-resolution designing
• Created Data classes and DB tables for integrating with external systems.
• Designing the SQL connector to get data from the external database.
• Participated in creation of application specific Class structure and Rule set structure.
• Created Draft Flows, mockup screens in Pega for business demo and LLD documentation.
• Created Process Flows, Activities, Decision Rules, and UI Rules.
• Created nightly agent for creation of operator ids in the application.
• Involved in monitoring of DataStage & AutoSys jobs and PEGA agents.
• Worked on implementation and integration of multiple external systems with REST connectors.
• Worked on Debugging tools Tracer, Clipboard, PAL and Rule Inspector.
• Worked on SMA, SLA and User Interface Rules.
• Involved in Creation of validation rules like property validation, object validation to implement business logic validation.
• Worked with Pega Systems in solving some of the OOTB issues.
• Identified reporting requirements to general business functionality, non-functionality needs and required data attributes for BPM specific workflows.
• Prepared Role Based Access group for the Pega Workflow team and provided security based roles and privileges at operator level.
• Creation of Rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB list, Creation of Work Objects, assigning to Operators.
• Developed SOAP Services to provide service to external systems.
• Responsible for creation and updates of activities, flows, workbaskets to intake PPFN eligible cases, create cases and assign for BAC user review in case of exception as per business requirements.
• Responsible to create eForm file, eForm map rules to generate PDF of the PPFN work object and refer the PDF to attorney.
• Created the flows and UI - flow actions, section, harness and controls to allow BAC user to perform different tasks of including/excluding a fee on PPFN, approve or stop a PPFN, Create a manual PPFNs etc.
• Utilized Harness, Sections, Layouts, Flows, Flow Actions, When rules and activities.
• Developed business rules in PPFN Pega application to identify PPFN eligible loans using activities, decision rules.
• Developed application specific integration tasks to intake loan and case details for bankruptcy cases from iSeries using MQ.
• Exposure in Configuration of Agents, Service and parse rules to intake data from iSeries, receive and process feedback on PPFNs received from attorneys using LPS application.
• Extensively used Pega Clipboard and Tracer for debugging of processes developed.
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Work groups, Work basket and SLA rules.

Environment: Pega PRPC V6.2, Web Sphere, MS Visio 2007, Oracle 11g.

Confidential, Atlanta, GA

Sr. PEGA Developer

Responsibilities:

• Design and implement teams concept based on accounts, organization and channels of delivery using custom data model.
• Flattened PRPC data model to support the object mapping to the ETL schema, so as to avoid use of BIX.
• Enhance performance by implementing data pages to leverage latest caching mechanisms provisioned in Pega 7, optimizing application by reusing these data pages, thus reducing development time as well.
• Design and implement portals using dynamic containers to support multithreaded tabs like CPM, enabling CSR’s to work on multiple accounts at the same time.
• Designing stage dependencies for complex multi-level business escalation, monitoring of installments in Payment plans and write off processes.
• Worked on Designing and developing Workflows, and Rule sets as well as integrating the application with external systems.
• Supporting class structure to be leveraged for multiple business processes within org with the help of simplified framework layer and associated rulesets
• Redesigning the Business Flows to fit Pega tool.
• Used RDB methods to perform DB operations using SQL Server database.
• Extensively worked on Obj-Validation and Edit-Validation.
• Involved in debugging activities using Tracer, Clipboard and Rules inspector.
• Used branding wizard in Pega to make changes to UI across the applications.
• Worked with Claims Framework and CWS, CRS.
• Created flows and agent rules to handle exceptions in the system.
• Customized CPM flows as per the changing requirements of the customer.
• Involved in implementing authentication and authorization using LDAP.
• Coordinated in the SOAP service for the service Request and WSDL deployment.
• Prepared Role Based Access group and Control document for the Pega Workflow team.
• Created Class structure, Workflows and Rule sets in Pega PRPC.
• Worked on PRPC User Interface development - Sections, Harnesses, Flow Actions developing web-based UI’s using DHTML, Object-oriented JavaScript.
• Coded various PRPC activities, flows, flow actions, assignments, SLA (Service Level Agreement), declarative rules.
• Implemented Agile / Scrum Methodology and participated in development & conversion of business requirements into PMF stories.
• Modified Workflows using MS Visio in PRPC.
• Created Activities and steps for implementing Business Logic.
• Developed Decision rules and Declarative rules.
• Worked extensively with Agents, File Listeners and JMS MDB Listeners.
• Designed and developed SLA's according to the business requirements.
• Used Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging.
• Troubleshoot and communicate with PEGA Support team in order to resolve technical issues which require hot fix from PEGA systems.
• Mentored the teams that are working off shore by providing business insight and resolved functional and technical queries raised by the team.
• Updated Rules, Data Instances, Defects and Hot Fixes in Rule-Tracking sheet.
• Unit testing of Developed Applications and solved tickets in UAT and SIT environments.
• Code Reviews and Peer reviews.
• Prepared Manifest document to validate production.

Environment: PEGA PRPC 6.3v/7.1v, JAVA,SQL, HTML, SQL Developer, Oracle, IBM Web sphere, QC, JAVA, Windows 7, MS Visio

Confidential, Harleysville, PA

Pega Developer

Responsibilities:

• Design & Development of the Business Process Management (BPM) components which includes PRPC Flows, Business Rules for application flow.
• Provided assistance in migrating Pega 6.2 application to Pega 7.1 version and provided technical assistance on browser plugin and other integration issues.
• Involved in design and development of Data Model, Complex Process flows, Activities, Functions and User Interface (UI) Rules.
• Implemented components of PRPC like Declarative expressions, Decision Maps, Decision Tables, and Constraints.
• Involved in design and development of Declare Pages for managing system settings.
• Involved in design and development of Agents for held cases and process flows.
• Involved in design and development of File Listener to capture industry occupation information provided by the Business.
• Involved in design and development of HTTP-Connectors for calling eligibility services.
• Involved in design and development of SOAP-Service and provided WSDLs to consumers.
• Involved in creation of Flows, Activities, Decision rules, Parse rules, Connect File and System setting rules.
• Involved in creation of BIX rules to serve the business needs.
• Involved in developing Business Process models in RUP.
• Implemented routing concept to transfer work objects from one operator to another operator or a group of operators.
• Installed PEGA HFIX's in various environments.
• Design and development of Harness rules, Section rules and Layouts
• Created Activities and steps for implementing Core Business Logic.
• Design and development of Report Rules, Technical Rules and Security Rules
• Implementation of Decision tables, Decision Maps and Declarative expressions
• Created Gadget and HTML Fragment rules for custom portals
• Designed custom User and Manager Portals
• Created rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB list and SLA rules to assignments & work objects for time-constrained processing of assignments and work objects
• PRPC Build Deployment using Tomcat on MS SQL server and Oracle Servers.
• Got the XSD/DTD representing the legacy data in XML format and used ‘Connector and Metadata Accelerator’ wizard in PRPC to create classes and properties and a starter Parse XML rules corresponding to the XML definition
• Worked with DBA on improving the response times of the various queries, and the overall performance of the system
• Worked with Declare Indexes, Agents and Listeners
• Worked with Xml Parse and Steam Rules.
• Used Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging
• Worked extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups

Environment: PegaPRPCV6.1,Jira,Oracle, IBM WebSphere, Windows 7,Toad JAVA, MS Visio, SQL, HTML, CSS, XML

Confidential, New York City, NY

Pega Consultant

Responsibilities:

• Understanding business cases by analyzing the production process
• Had regular meetings with the hall supervisors and management to understand the complicated set of business rules
• Interacted with Users, Developers, Project Manager to understand the business process, identify enhancements and gather Business Requirements.
• Responsible for creation of rule set designing, class structure and rule-resolution designing.
• Involved in PRPC flow diagrams using Visio, interpretation of complex flow shapes for business scenarios
• Involved in integrating the CPMHC with other PRPC applications.
• Developed the PRPC rules engine with CPM framework.
• Involved and working with Claims Framework and CWS, CRS
• Involved in testing and troubleshooting the issues of application using PRPC tools like Rules Inspector, Clipboard, and Tracer.
• Prepared the User Interfaces (section, harness, and flow action), portal representation.
• Designing the SQL connector to get data from the external database.
• Creation of Declarative expressions for a value change on the properties.
• Involved in Creation of validation rules to implement business logic validation.
• Used RDB-list, RDB-open, and RDB-save depending on the business rules in the project.
• Involved in the rules management and associated tools such as export & import tools (Rule set and Rule set Version).
• Involved in attaching SLA in assignments and created SLA activity depending upon the requirement of the project and End to end Integration testing of the application.
• Created product rules and migrated zip files from development to QA, UAT & monitored Performance when regularly.

Environment: PEGA PRPC V5.4, V6.1 SP1, CPM Framework, Web Sphere, MS Visio 2007, DB2.

Confidential

Pega Consultant

Responsibilities:

• Involved in supporting the whole RPM application from front-end to back-end using PEGA 5.5 and oracle Pl/Sql.
• Creation of activities for implementing core business logic.
• Created validation rules to implement business logic validation.
• Involved in creating integration rules like Rule-Connect-SQL using methods like RDB Save, RDB Open like fetching the data required and updating customer information.
• Involved in Bug Fixing Activities with Lead and System Architects for Harness, Declare Expressions and When Rules. Developed all the business rules for the Pega implementation.
• Designed Class Structures, Workflows and Rule sets for case creation, case assignment and case resolve.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Designed and implemented complex user interfaces using Sections, Harness and HTML stream rules.
• Worked on DB mapping, remote db connection, and other DB related operations.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Created Decision Rules and Declarative Expressions as per the requirements Worked on the UI components, Class Hierarchy, Declare Expressions and decision Rules.
• Designed and developed the User interface for the application by creating the harness and section rules
• Query Tuning, optimization and performance tuning for optimum reporting performance capabilities.
• Prepared the Functional Specification and the Technical Specification Document.
• Creating UNIX shell based driver scripts for complete automation of the end to end process.
• Application Maintenance and Production support.
• Enhancement of the existing application
• Developing Stored Procedures, Triggers and Functions using oracle databases using Oracle Pl/sql.
• Reporting the project status to the client in a timely manner.
• Design and document database models, using Erwin modeling tools
• Share technical knowledge with the team and contribute on their deliveries.

Environment: Pega PRPC5.5, Pl/SQL, SQL, UNIX scripting, XML, SOAP, Web Services, Dot. Net and XSD.

Confidential

Jr. Java/J2EE Developer

Responsibilities:

• Involved in the Analysis, System study and Designing of the project.
• Developed front-end screens with HTML, DHTML, CSS, Java Script, and JSP’s. Extensively done client-side validations using JavaScript and developed the required Servlets.
• Coded and build scripts to build and deploy the application on Apache Tomcat Servlet container.
• As a Developer, Coordinate with onsite team and client in understanding the business process and requirement understanding.
• Involved in architecture design, analysis and development of employee-to-business E2B portal.
• Implemented Verity Search and advanced caching methodologies in client and server-side scripting (Java Script) for high performance.
• Development of the Sequence diagrams in UML using Rational Rose.
• Involved in complete life cycle of software development including designing, developing, testing, and deployment of application.
• Developed Session Beans for JSP clients.
• J2EE Architecture was a combination of Apache Struts implementing MVC model.
• Involved in design and development of three-tier architecture.
• Developed Use Case Diagrams and Class Diagrams using Rational Rose.
• Developed the user interfaces using JSP embedded with JSTL based on MVC architecture.
• ANT script is used to create WAR and EAR files.
• Created Java Servlets and other classes deployed as EAR file, connecting to SQL server database using JDBC.
• Developed the business logic using Java Beans and Session Beans.
• Developed a tool to retrieve and send data to third party service provider. This feature was implemented using XML, SOAP.
• Developed Event Logging & Error Reporting application using Servlets.
• Built customer tag handlers and description library.
• Developed view pages and Java Beans (JSP, Java Beans, HTML, SQL).
• Developed system to access to legacy system database (JDBC).
• Developed remote accessing to customers’ requirements.
• Modeled EJBs and other classes using Rational Rose.
• Designed data flow system, divided data flow to modules, defined function and interface.
• Designed database RE diagrams tables, data constrains, triggers, stored procedures and functions (MS SQL Server, SQL).
• Developed procedures and functions, user interfaces and error handles for bookkeeping and RMB transaction modules (SQL), writing user manual and training users.
• Developed stored procedures, triggers, functions and database tables in Oracle database.
• Participated in Code Review and Quality Assurance.
• Used JDBC, Application Server provided transaction API for accessing data from the Oracle using Confidential statements
• Developed DTO classes and common Until classes for the application modules
• Preparation and review of Unit Test Plan, Unit Testing, Test Results review and other quality related work.

Environment: JDK 1.2, NetBeans, Apache Tomcat Server 3.0, Oracle 9i, Servlet 2.2, JSP 1.1, JNDI 1.2, HTML, JDBC 2.0, Windows NT