PROFESSIONAL SUMMARY:

• Hold a rich IT experience of over 12+ years in IT Industry with 5+ years of experience in PEGA PRPC in Analysis, Design, Development of BPM applications using PEGA PRPC v 7.1/7.2.1/7.2.2/7.3
• Sound exposure to PEGA PRPC architecture Inheritance and Rule Resolution
• Designed PRPC flows using Assignments, Utilities, Decision, Spin - off, Split-Join shapes
• Have experience to work in an Offshore-Onsite model.
• Hands on experience with process methodology, development methodologies (Agile, SDLC and Iterative)
• Experienced with various Project Implementation Methodologies including: Agile Methodology, Water Fall Model and others.
• Experience in Pega CPM, Smart Investigate frameworks
• Having good experience on Pega (BIX) reporting
• Experience in Pega Frameworks - CPM, Case Management, Decision Management
• Having experience in Servlets, JSP and XML.
• Expertise in debugging and troubleshooting of issues.
• Extensive use of connectors and services in PRPC to integrate with the external systems.
• Experience in working on Pega Smart Investigate Framework.
• Experience with SOAP/REST web service integration/implementation
• Experience with messaging integration using JMS
• Solid fundamentals in Core Java & Object Oriented concepts
• Experience in Web technologies including Servlets, JSP and XML.
• Experience with Pega Smart BPM methodology
• Experience in Customer Services for Financial Services or Payment Providers, with expertise in Disputes, Claims and Chargeback business areas.
• Experience in creating Operators, Access Groups, Roles, Work baskets and work groups
• Extensively used Dynamic Class Referencing to model the application "Build for Change"
• Expertise in analysis, design, development and managing Work Flows, Class Structure design, User Interface(UI), creating various Flow Actions, Activities, Correspondence rules, Security in the PRPC application
• Hands on experience in PL/SQL and shell (Unix/Linux) scripting
• Excellent skills in RDBMS tools like Oracle, MSSQL, DB2 and Sybase
• Experience in client side technologies like HTML, Java Script and CSS
• Experience working with BEA Web logic and IBM WebSphere and JBOSS.
• Hands on experience creation of rule types and UI
• Experience on configure business rules in rule-sets within Pega Rules Process commander
• Strong working experience with SQL builds reports.
• Working experience designing and developing process
• Hands on experience on.Net programming
• Experience in using DCO tools like Application Profiler, Application Accelerator and Application Express
• Hands-on experience in using PEGA PRPC frameworks for reuse, using Connectors & Services for integration, PRPC tools (PAL, Tracer, Security Model, Access Groups, UI Portals, Log Analyzer)
• Knowledge on Pega Robotic Automation in business processes
• Experience on Pega PRPC, Java, J2EE, XML, JSP and Servlets
• Having experience with Shared maintenance of DCO Action, Decision, Risk and Issue Log
• Hands-on experience in developing various PRPC activities, flows, flow actions, assignments, declarative rules, reports and correspondence templates
• Having experience in Case Management, Process Flows, Activities, Harness, Sections, Decision Table
• Experience in Case Management, Process Flows Activities, Harness, Sections, Decision Tables
• Having experience in Pega Health Care Frameworks
• Have good experience with process methodology, development methodologies (Agile, SDLC, Iterative)
• Excellent object-oriented analysis and design and system integration
• Experience in various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Single-Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), Connectors and SOAP Services
• Proficient in using the Construction and debugging tools like Tracer, UI Inspector, SMA and Clipboard.
• Experience in implementing Agents and Case Management.
• Expertise in debugging using Tracer, Clipboard, SMA, PAL, PegaLogs, Server logs,Rules Inspector and AES
• Experience programming and software development life cycle (Waterfall, Agile and Scrum)

TECHNICAL SKILLS:

TechnologySpécifications: Java/J2EE, Dotnet and C language.

Scripting/MarkupLanguages: HTML, JavaScript and XML

J2EE Spécifications: Servlets, JSP, JDBC, Web Services (SOAP/RESTFULL), EJB, OOPS, Hibernate, Struts,DCO,

IDE/TOOLS: RAD, WSAD, Eclipse, Net Beans, Mercury quality center, Clarity, F-Secure, Build Tool Version Controlling as MKS, PRPC 5.X,6.X, Tool for designing

PRPC FrameWorks: CPM6.2SP4

Database: Oracle, DB2 and PGSQL

Operating System: Windows XP/2003, Linux and Unix

WORK EXPERIENCE:

Pega Architect

Confidential, Warren, NJ

Responsibilities:

• Responsible for designing the process flows and for the complete end-to-end implementation of majority of user stories
• Defined the decomposition logic and Case structure for the application.
• Working in data pages
• Involved in GUI, validation, flow activities, data transform and case types design using PRPC
• Established Coding best practices for consistency across implementations by creating custom guardrail warnings
• Working in NWOutage part
• Extensive use of connectors and services in PRPC to integrate with the external systems.
• Working in SOAP and REST
• Prepare the SIG (System Implementation Guide) documents based on the High level design documents provided by the clients
• Working in Agents and Integrations
• Worked in Agents, Listeners, SLA’s, and Integrations (Connect-SOAP, Connect-JMS, Service- JMS, Connect-SQL)
• Proficient in PRPC Application development, trouble shooting and bug fixing
• Experience with flow, develop a new stages base flow for case management application.

Environment: PEGAPRPC V7.2.2, Oracle 11g, Web Sphere, HTML and XML, SOAP, Json, Rest and Java

Pega Architect

Confidential, ATLANTA, GA

Specialties: Health insurance, Confidential, dental plans, Medicaid, pharmacy benefits, vision insurance, affordable coverage, optical plans, life insurance, health plans, Medicare supplement insurance, and employee benefits

Responsibilities:

• Development using PEGA Rules Process Commander V 7.2.2 according to the Business Requirement. Automate the processing of sale crediting and compensation processing to improve the operational efficiency and productivity
• Experience in Business analyst for large-scale projects and programs
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Handle multiple RPA processes independently and actively manage the clients across multiple locations.
• Created product rules and migrated zip files from development to QA, UAT & monitored performance when regularly.
• Involved in developing UI Screens, Activities, and correspondence.
• Experience in J2EE (JSP, Servlets, EJB, XML, Java), web development (JSP/Java script/CSS) and .Net
• Work experience on Design and develop user portals using Smart Dispute Framework
• Working on SOAP and REST
• Developed Validation Rules and Integration rules pertained to Rule-Connect- and Rule-Service.
• Designed UI using Rule-HTML-Harness, Rule-HTML-Section rules.
• Developed and Integrated SLA (Service level Agreements) in the workflow for setting goals related to work processing. When rules, Decision tables, Declare Expressions and flow action.
• Developed Data tables and worked with PEGA database.
• Work experience in a full stack environment including production support, trouble shooting and fiddler trace
• Work experience in convert business logic/requirements to automations
• Experience in various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Single-Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), Connectors and SOAP Services etc
• Involved in design and development of Data Model, Class structure, Access Group, Process flows, Activities and UI properties. Understanding the technical requirements from business requirements.
• Experience with code reviews with application quality, coding,UI and Corporate standards, including review alert logs, running pre-flight and PAL.

Environment: PEGAPRPC V7.2.2, Oracle 11g, Web Sphere, XML, SOAP, Json, Rest and Java

Pega PRPC Architect

Confidential, San Jose, CA

Responsibilities:

• Rebuild all old screen in new PEGA 7.2.1rich UI interface.
• Based on old application flow, develop a new stages base flow for case management application.
• Re-design the implementation class to have a reusable to rules and activities.
• Added Get Next Best feature to application to utilize the urgency and ordering of priority list.
• Using Pega Next Best Action feature and analyzing new Pega features.
• Executed user stories using Scrum and Agile principles
• Work experience on Design and develop user portals using Smart Dispute Framework
• Work experience on convert business logic/requirements to automations
• Good in Understanding of Windows/Web/Java app integration with OpenSpan
• Hands on experience requirement analysis, design, development and code migration
• Developing Activity, flow, section, class, data model, Agent and other objects in PEGA.
• User pega to import the data from multi tab excel file, validating and loading into screen to mass upload process.
• Work experience in a full stack environment including production support, trouble shooting and fiddler trace
• Successfully integrated Pega generated pdf file to DocuSign using JSON and Docu ign API. Also enable the 2 phase authentication login and sms code authentication
• Experience in Business analyst for large-scale projects and programs
• Develop the complex PDF report with multiple data layout and cascaded reports.
• Experience with Troubleshoot and Debug Open Span automations for bug fixes
• Experience on Open Span Management Console (OMC) for solution deployment and user group management
• Sound skills in troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, PAL,SMA and loggers.

Environment: Pega PRPC 7.2.1, Tomcat, Oracle 11g, PL/Sql, XML, SOAP, Json, Rest, Java

PEGA PRPC Architect

Confidential, Plantation, FL

Responsibilities:

• Development using PEGA Rules Process Commander V 7.1 according to the Business Requirement. Automate the processing of sale crediting and compensation processing to improve the operational efficiency and productivity
• Created Data classes and DB tables for integrating with external systems.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Involved in developing UI Screens, Activities, and correspondence.
• Developed Validation Rules and Integration rules pertained to Rule-Connect- and Rule-Service.
• Designed UI using Rule-HTML-Harness, Rule-HTML-Section rules.
• Developed and Integrated SLA (Service level Agreements) in the workflow for setting goals related to work processing. When rules, Decision tables, Declare Expressions and flow action.
• Developed Data tables and worked with PEGA database.
• Analysis of the various Business Requirements and coordinating with offshore in the interpretation of client requirements.
• Work experience on convert business logic/requirements to automations
• Good in Understanding of Windows/Web/Java app integration with OpenSpan
• Experience in various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Single-Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), Connectors and SOAP Services etc
• Involved in testing and troubleshooting the issues of application using PRPC tools like Rules Inspector, Clipboard, and Tracer. Code reviews with application quality, coding,UI and Corporate standards, including review alert logs, running pre-flight and PAL.
• Involved in Creation of Validation rules to Implement business logic validation.
• Had Troubleshoot technical problems and conducted analyses for efficient program/application solutions which support client business processes and functional requirements.

Environment: PEGAPRPC V7.1, CPM Framework, Oracle 11g, Web Sphere, HTML and XML

PEGA Developer

Confidential, New York Plaza, NY

Responsibilities:

• Developed all the business rules for the PEGA implementation.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Involved in developing UI Screens, activities, and correspondence.
• Development using PEGA Rules Process Commander V 7.1 according to the Business Requirement.
• Created High Level Class structure, Class Hierarchy, Workflows and technical design document.
• Provided technical insight and direction on project initiatives from PEGA expertise perspective
• Implementing various types digitization of information required to execute business processes and transactions(ECM).
• Good understanding of different ECM/BPM products and Cloud computing Architecture.
• Designed and developed the User interface for the application by creating the harness and section rules
• Created Data classes and DB tables for integrating with external systems.
• Creating a testing application and Rule Set for Test cases and Unit Test suites
• Developed Validation Rules and Integration rules pertained to Rule-Connect- and Rule-Service.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes
• Used RDB-List, RDB-Open, RDB-Save depending on the business rules in the project. End to end Integration testing of the application.
• Used BIX to extract all BPM data: Work details, Assignments and Processes.
• Participated in the requirements gathering and analysis with the business users.
• Administration activities like creation of Access Groups, applications, operator IDs, rule set versioning and locking, taking wraps and importing on QA machines for Quality Assurance.
• Hand full of experience in AGILE Methodology and SCRUM, JAVA FRAMEWORKS and all the Core JAVA concepts in implementing all the Front End and Back End Developer.
• Created product rules and migrated zip files from development to QA, UAT& monitored performance when regularly.

Environment: PEGA PRPC 6.2CPM Framework, Microsoft Vision, HTML, JavaScript, XML, DB2, Oracle 10g, Web logic and ECM

Pega Consultant

Confidential, Irving, TX

Responsibilities:

• Handled the Pega Application upgrade from PRPCV5.5 to PRPCV6.3SP2.
• Worked in Production Support team, wherein handling many critical defects and delivered it on time.
• Responsible for making Design documentation of the project, RTM (Requirement Traceability Matrix) of the project.
• Prepared User Interfaces, expertise in connectors & services.
• Attended weekly Farmers IT Status Call and co-ordinated the major IT issues in BIE.
• Took ownership of several modules and managed a team and delivered the work in time.
• Good understanding of different ECM/BPM products and Cloud computing Architecture.
• Has Good Expertise in Front end Pega-Backend Mainframe System Interface called, HATS (Host Access Transformation System)
• Handled the Ruleset Management for this module in an efficient way.
• Has Got Excelled in Creating the Flow in Microsoft Visio and Creating the Class Structure Pega
• End to end Integration testing of the application.
• Got Appreciation from Clients for efficient delivery of modules.
• Had Very Good Communication with Clients and Co-Vendors.
• Expertise in Performance Testing using Rules Inspector, DB Tracer, PLA (Pega Log Analyser) and PAL (Performance Analyser).

Environment: PEGA PRPC 6.3 SP1, MSSQL, VIsio 2003, Oracle 9i and WindowsXP

Confidential

Environment: PRPC 6.3 SP1

RDBMS : Oracle 10 G

Lead Developer

Application Server: JBoss

Responsibilities:

• Part of defect fixing for the defects created after code move to DIT and QA.
• Mainly involved in creating class structure and Data modeling
• Involved in converting client specifications into architectural design useful for project development
• JSON messages has been built and integrated with SFDC and other systems for data mapping
• JIRA activities as been handled
• Defect fixing
• Use case generation
• Test case generation
• Handled SCRUM calls and client interactions for specifications
• Demo has been given on the designed code and flow.
• Created RAP for deployment.
• Bug Fixing
• Handled agent SLA
• Worked on wait shapes

Confidential

Environment: PRPC 6.2(SP2)

RDBMS: Oracle 10 G

Senior Developer

Application Server: JBoss

Responsibilities:

• Done the analysis of the issue raised in both the New business and Quote applications.
• Follow-up with the BA and business people for the clarifications on to the issues raised in JIRA for each issue.
• As part of the analysis, done the investigation/root cause of the issue and provided the solution.
• Done the impact analysis and fixing the issue after approval for the solution and applying the fix and performed the unit testing where ever the fix is applied.
• As part of fix Modified the User Interface Rules (Harness, Section, and Flow Action) as needed

Confidential

Environment: PRPC 6.2 (SP1)

RDBMS : Oracle 10 G

Senior Developer

Application Server: JBoss

Responsibilities:

• Played active role in Architectural Design, Development and Testing of the application.
• Implemented the Business logic in Standalone Java classes using core java.
• Designing of the user interface
• Data modeling
• Xml files and schema to transfer the data
• Jms connections
• Servlets to access the data for further processing
• Deploying the war files into Web sphere Server(Test Environment)
• Fixing the bugs which were updated by test team.
• Involved in the meetings to demonstrate about the product to production BA’s and end users.

Software Engineer

Confidential

Technology : Core Java, Struts,MQ, JSP,Jquery, Flex, Hibernate and Spring Servlets,HTML,XML, Webservices,JSF,JBOSS

Tools: & Environment: RAD6.0 with WPS5.1, RAD7.0, Team siteWith WPS6.0, MKS Source and Integrity, BDE

Responsibilities:

• Responsible to understand the existing internet banking business of HSBC bank in Malta (New transfers, Saved Transfers, Transfer History and Future Transfers) and to analyze the new requirements
• Responsible for co-coordinating with Business and the Technical Implementation team, to understand the Gaps and its functionalities from Malta
• Monitored and recommended changes to improve the reliability, scalability, security and performance.
• Educating the Business to understand the functional flow of P2G and also to enrich knowledge in JAVA, for their respective streams
• Responsible for Design of the new proposed system and responsible for creating the Design Reports which had elaborate features of the new system from the requirements
• Responsible for enhancement of Re-authentication Module
• Understood Execution Services framework and educated rest of the team.