PROFESSIONAL SUMMARY:

• 27+ years experience as a Technical Lead, Project Manager, Business Analysis, Trainer, and Programmer with a track record of designing and developing business solutions for S&P 500 companies.
• Committed to developing team member’s skills and sharing knowledge.

PROFESSIONAL EXPERIENCE:

Confidential, Barre, PA

Sr. Java Developer

Responsibilities:

• Blackbox Automated Testing using Java, Clojure, Selenium, Gradle, Maven, Jenkins, JavaScript in MSIE 11, Firefox, Chrome, and Safari.
• Built CRM application using React, Redux, Thunk, npm, node, yarn, and react data grids with restful web services back end.
• Maintenance of Teamsite content management UI and work flow.
• Javascript development in dojo and react.
• Websphere Java Development.

Confidential, Chester, NY

Developer

Responsibilities:

• Developed custom web based database application for client to store legal and engineering information.
• Application was wrapped with a secure login to using Spring Security and Active Directory to control access to sensitive information.
• Technologies used included Oracle 11g with Stored Procedures, MySQL, Spring, JDBC, Hibernate, Java Persistence Architecture (JPA), Java Server Pages Standard Tag Library (JSTL), Java Server Pages (JSP), Spring Framework Task Scheduler, PLSQL and DBMS Scheduler.

Confidential, Somerset, NJ

Contractor

Responsibilities:

• Utilized Microsoft Project and Clarity to create the project plans, Budgeting, Cost, Scheduling, and Scope.
• Managed resourcing for projects and coordination of resources across simultaneous initiatives
• Drafted functional requirements and updated user interface documents for speech and touch tone applications.
• Created one minute manager status reports and presented status to management and business
• Worked within change control process to manage project scope with change requests
• Maintained the project budget and forecasted as per the gated project process.
• Worked to mitigate and resolve risks, actions and issues and reported risks and mitigation strategies to management.
• Delivered custom web based, interactive voice response, touch tone, Kana IQ and ERMS solutions including JRE upgrades
• Gathered estimates from analysts, technical leads, quality assurance leads, and user acceptance groups.
• Specialties include speech IVR s, enabling call telephony interface (CTI), and automatic number identification (ANI).
• Worked with onshore, offshore, and near shore teams

Confidential, NJ

Developer and Marketing for iPhone IOS Apps

Responsibilities:

• Developed 19 iPhone / iPad applications in Objective C using X Code and Interface Builder and published them to the Apple App Store
• The apps run on iPhone4, iPhone5, iPhone6, iPad2, iPad3, iPad Mini, iTouch and all newer IOS devices of the same lines including iPad Air.
• The development was done primarily in ObjectiveC, C wrapped in Objective C,Core Data, and Interface Builder. There is a combination of programmed views and interface builder views. The database used is local to the device. Data is shared between users and devices via an XML file transmission transmitted by email, SMS, and Airdrop. The apps support a freemium model where the initial app is free and additional functionality is unlocked using in app purchases.

Confidential, Mahwah, NJ

Project Manager

Responsibilities:

• Utilized Microsoft Project and Oracle Financials to manage Budgeting and Cost.
• Managed cross - functional resources from various teams in a matrix environment.
• Drafted requirements and maintained design documents.
• Created status reports and presented status to clients.
• Managed client relationship, client expectations and scope of the project.
• Reported risks to management and clients and worked to mitigate and resolve risks, actions and issues.
• Delivered custom web based, IVR, voice authentication, voice identification using the Persay platform
• Responsibilities included estimating and processing change requests with clients.
• Specialties include web based applications, SMS/Text two way and outbound messaging, mobile phone applications for customer care (611) and mobile update and activation (*228) capabilities, VXML applications, application tunings, call telephony integration, customer service applications, interactive voice response, voice authentication systems, voice identification ( my voice is my password ), voice biometrics, voice verification, natural language, say anything grammars, and voice recognition.

Confidential, Phoenix, AZ

Scrummaster / Project Manager

Responsibilities:

• Utilized Clarity and Microsoft Project to create the work breakdown structure (WBS)
• Managed cross - functional resources from various teams in a matrix environment.
• Managed scope using a formalized change request process with associated costs and schedule impacts.
• Verified scope in charter and requirements was the scope delivered.
• Managed risk using Clarity for escalation and tracking of issues.
• Executed, monitored and controlled large international projects.
• Engaged and integrated full time and vendor resources from outsourcing vendors including Holly, TCS, IBM, AT&T, On-hold, TellMe, British Telecom, Deutsche Telecom, Verizon, Colt, EDS, Audio Codes, and Eckoh as necessary during the planning and execution phases of the projects to drive successful projects.

Confidential, Phoenix, AZ

Senior Programmer Analyst

Responsibilities:

• Lead effort in EMEA market to deploy 5 applications in 5 markets in the languages of British English, Spanish, French, German and Italian.
• Applied agile and scrum methodology with geographically dispersed teams
• Developed charters, and requirements, stories, project, scope, risk and communication management plans, network diagrams, task lists, burn down charts, resource allocations.
• Documented requirements and led development process for card activation, balance and transaction authorization IVR applications in the major European, North and South American markets.
• Created and delivered presentations to train colleagues.
• Led teams performing application development of IVR voice systems in VXML with embedded ECMA/JavaScript/OOAD in Eclipse and Net beans IDE s. Telephony integrations included Cisco ICM, Audio codes Media Gateway, SIP, VoIP, IP Flex Gateway, TBNT, Trombone, E1, T1, and ISDN. Host interfacing through XML over HTTP requests to Java Servlets and web services. Applications were deployed using Vignette content management to Linux/UNIX running Web sphere Application Server.
• Applications were developed using VXML, ECMA, JavaScript, and Java on a RESTful architecture

Confidential, Phoenix, AZ

Sr. Programmer Analyst

Responsibilities:

• Drove the process of building IVR voice systems with high containment rates through the SDLC development process. Ranked project objectives by frequency of use and automated until objectives were met or exceeded. Several deployments achieved above 60% containment and improved customer satisfaction ratings.
• Proposed and implemented business process improvements to expedite requirements and design gathering and partially automated the development of test plans. Implemented XML parsing and PDF writing software and XSLT XML transform.
• Coordinated and led requirement gathering sessions with Fortune 100 and 500 clients in Financial, Medical & Dental Insurance, Retail, Travel, Banking, and Utility Industries including Nationwide Financial, Alcoa, Questar Gas, United Healthcare, Humana, Avon Products, Delta Dental, Eastbay, Holland America Cruises, Arizona State University, Verizon, State of New Jersey, City of Santa Clara, City of Santa Rosa, City of Washington, DC, Miami - Dade County, Bank of New Jersey, and Trust Company of New Jersey.
• Developed call flows using Microsoft Visio and Audium/Cisco Call Services, and leading the development of applications through the full development lifecycle. Specifications included front end call scripting and back end host integration.
• Taught multiple training courses for Audium/Cisco Call Services using Java/J2EE/OOAD and re-authored the course as required by continuous improvement and client needs. Trained developers in the use of several off the shelf IDE s with Syntellect s proprietary IVR application programming interfaces.
• Provided estimates for fixed bid contracts based on information gathered through the sales channel. Led the execution of dozens of fixed bid contracts from a vendor perspective.
• Led corporate client development staffs through complex custom full life cycle development efforts to integrate their custom IVR applications into CTI, PBX, and CRM platforms.
• Mentored junior onshore and offshore Java developers on projects, managed deliverables, scheduled and tracked milestones, issues and resolutions.
• Development performed in Java/J2EE using Audium/Cisco Call Services, CVP, XML over HTTP servlets, XPATH, XSD, and Java/J2EE object oriented applications (OOAD) in Net beans and Eclipse IDE s. Application deployments were in J2EE containers such as Apache Tomcat on LINUX, UNIX variants, Windows NT, 2000, and XP.

Confidential, Manhattan, NY

Technical Lead

Responsibilities:

• Worked with the company executives to develop and implement a loyalty program from concept to deployment
• Designed and developed several parts of the subscription website.
• Developed compelling content and campaigns with frequent interactions with marketing to increase membership and drive daily web interactions.
• With sensitivity to the website s privacy policy, designed solutions to promotion interaction.
• Developed personalized solutions utilizing ATG DPS to aggregate the customer base and present targeted offers.
• As technical lead of a small development team, introduced a software development process, design patterns and object oriented programming and trained junior Java and ATG Dynamo developers.
• Worked with marketing staff to design and develop software to allow them to dynamically change website content in real time utilizing the content management system.
• Standardized technologies utilized in the organization to reduce future maintenance costs.
• Development of ATG Dynamo JHTML, droplets, and servlets written in Java/J2EE.

Confidential /Middletown, NJ

Web Developer

Responsibilities:

• Development of ATG Dynamo JHTML, droplets, and Servlets written in Java/J2EE to support AT&T Interactive websites.
• Developed using Perl, C, and C++ of high availability server and batch processing systems.
• Managed daily updates to the AT&T Wireless website to market changing mobile phones and plans.
• Developed features for AT&T s Interactive website that integrated content management and e - commerce features of the website using ATG Dynamo. Developed interfaces to external companies using XML, DTD s, Servlets and SSL.

Confidential, Short Hills, NJ

Production Support Manager

Responsibilities:

• Managed the daily operations of a card provisioning application. Provided reporting on the status of the card provisioning process. Investigated cards not provisioned successfully through 12 downstream systems.
• Improved communication in between our internationally dispersed teams by proposing and implementing a custom web based collaborative computing system to enable the support of AT&T's international call centers
• Maintained up time of the network and host systems (24x7) to the service level agreements established to support AT&T s international card provisioning business.

Confidential, Piscataway, NJ

Sr. Software Developer

Responsibilities:

• Architected and managed a globally dispersed Tuxedo implementation to support the card provisioning processes.
• Architected and maintained a Sybase database implementation to support a card provisioning process.