PROFESSIONAL SUMMARY:

• 16 years of total experience consisting of architecture, design, development and delivery of enterprise and tier 1 applications using BPM and J2E technologies
• 13 years of END - TO-END BPM project execution experience using Pega PRPC tool
• Pega Certified Lead System Architect (CLSA)
• Working as a Pega Lead System Architect / Solution Architect / Pega Enterprise Architect for the past 11 years at onshore & offshore for various customers in various domains
• Technically strong and proficient in business value assessments, consulting, scoping, project planning, estimation, dependencies, risk mitigation for complex & cross-functional processes and anchoring implementation of Pega Rules Process Commander projects
• Experience in business development, business analysis and also in suggesting of alternate business & innovative solutions for better customer satisfaction
• Has experience in providing solutions using CPM, PRPC Smart Investigate, Smart Dispute, Warranty, Health Care, Claims Work Station, Care Management and Case Management frameworks
• Has Pega product development experience
• Has expertise in designing and building framework layer, application layer & reusable components, reporting features (and using Pega Bix), performance tunings, interface rules and release management & etc.,
• Has very good expertise leading, collaborating & communicating architectural vision and governance models to global teams
• Expertise in conducting reviews of concepts, design, technical solutions and coding
• Expertise in maintaining the health and stability of the production environment
• Liaison with other development teams and QA teams in planning and delivering quality product in time
• Possess broad vision, attention to detail and excellent leadership qualities
• Has very good decision making capabilities and strong communication & presentation skills
• Has very good understanding of the project methodologies - SDLC, RUP, Agile, SCRUM
• Proven success in interacting with customers, business members worldwide and providing project status reports to the stakeholders
• Possess very good knowledge of multiple business domains - Banking and Financial Services, Tourism & Airline, Media and Health Care
• Possess excellent skills for team building, team leading & mentoring and excellent exposure of onsite-offshore project execution models and building COE team
• Grown BPM teams to a significant number during my tenure in Cognizant-Hyderabad and Confidential Bangalore

TECHNICAL SKILLS:

• Pega PRPC (4.x, 5.x, 6.x,7.x)
• Pega Frameworks (CPM, Smart Investigate, Smart Dispute, Case Management, Care Management, Health Care Frameworks)
• Java
• Application Server (Tomcat, Web logic, Web sphere, JBoss)
• Scripting Languages (Java Script, Shell script)
• IDE (Eclipse)
• Solution Architecture, SOA
• Database (Oracle, MS SQL and DB2)
• Testing (Test Driven Development/TTD, Pega Automation testing)
• Debugging Tools (Fiddler, HTTP Sniffer and Visual Studio)
• Web programming (HTML, JSP)
• Design Patterns, UML, Rational Modeler
• Agile (Scrum Programming)
• Mentoring, Training, and recruitment
• SDLC, Pega - RUP

WORK EXPERIENCE:

Confidential

Environment: Pega CWS 7.21 Pega HC 7.22, Pega PRPC 7.22, Oracle, JBoss

Pega Principal Architect

Responsibilities:

• Provide technical leadership to a 20 member onsite team and provide solution to implement EWF end to end in Pega
• Implemented end to end business usable product (Phase) in 60 days
• Worked with IT architect to make this application as a platform of claim processing system bringing other claim processing solutions into the fold
• Built business configurable components enabling & empowering Business and reducing IT intervention
• Able to leverage OOTB Pega functionalities, features and Data Model to maximize and only customized wherever it is needed

Confidential

Environment: Pega SI 5.4, Pega PRPC 6.1 SP2 & 7.1, Oracle, WebSphere

Pega Solution Consultant

Responsibilities:

• Lead the Pega Professional Service team and delivered the solution & built strategy for the customer requirements
• Provided consultation and demonstrated the solution and know-how sessions for customer requirements like Archival and Purging Strategy, Infrastructure requirements, Migration strategy from Pega Works to PRPC SI and other pain points which end user raised concerns
• Demonstrated 7.x PRPC and its advantages

Confidential

Environment: 7.1, Pega PRPC 7.1, Oracle, Tomcat

Pega Practice Architect

Responsibilities:

• Leading the teams of Development, Review Designs of all pega projects in the Pega Practice, Pega Warranty solution enhancement and Nissan RFP work
• Lead the gap analysis of Pega Warranty Solution
• Provided effort estimation and solution in Nissan RFP work

Confidential

Environment: Pega CPM 6.3, Pega PRPC 7.1 & 6.3 SP1, Oracle, Tomcat

Pega Enterprise Architect

Responsibilities:

• Leading the teams of Development, Warranty and Production Support, Release Configuration, Architecture Road Map, Consulting, Effort and Requirement Analysis, Designing solutions in the Confidential Pega applications for various business units along with Impact Analysis, Code and Design reviews
• Lead the design of Flight Delay and Customer Claims project
• Built Pega Solution Capabilities Road Map for release cycle
• Performance Tunings for the code in the Production Environment
• Configuration type defect free releases in parallel development model

Confidential

Environment: Pega CPM 6.2, Pega PRPC 7.1 & 6.2 SP1, DB2,Websphere

Application Platform Development Lead & Release Configuration Manager

Responsibilities:

• Leading the technical team, Release Configurationdesigning, developing and architecting solutions in the Confidential Platform (10 applications of various business units) & Code and Design reviews
• Lead the design and development of new case types in this platform
• Addressed various performance and usability issues in the system
• Extended the integration capabilities in Pega-FileNet
• Created & Extended services from Pega layers to other applications
• Configuration type defect free releases in parallel development model

Confidential

Environment: Pega CPM 6.2 SP4, Pega PRPC 6.2 SP2, Apache Tomcat, Oracle, Eclipse

Application Development Lead

Responsibilities:

• Lead the technical team (Providing technical leadership to 20 internal resources + 2 vendor teams working) for Confidential project of Client Services Division of WSS LOB
• Release planning, designing, developing and architecting solutions in the project
• Monitor stability and health of Production Environment
• Stake holder management, Release Management and Resource Management
• Architected Reporting solution using Pega - Bix add on product
• Re-engineered attachment functionality
• Designed, developed and maintained new case types in this case management tool, thereby, enabling product roll out to user base
• Built new features (subscriptions, Notifications and following functionalities as seen in face book and linked in) to enhance usability for users
• Addressed various performance and usability issues in the system

Confidential

Environment: Pega CPM 5.5, Pega HC, Pega Care Management Framework, Web logic, Oracle

Pega Principal Architect

Responsibilities:

• Lead system architect for 4 projects in OptumRx
• Mentoring and leading module leaders of the projects
• Design and development of critical functionalities in PRPC
• Setting and monitoring of guide lines set for best practices for design and coding in PRPC
• Monitor stability and health of Production Environment
• Delivered care management solution (clinical program for patients) for optumRx division successfully to help the clinician to have a monitoring and data storage system to keep their patient’s records
• Successfully addressed production issues and enhancements of tier 1 application in the maintenance windows
• Built reusable components in PRPC to be leveraged across the applications in that division

Confidential

Environment: Pega Smart Investigate 5.5, PRPC 5.5 SP1, Weblogic, Oracle

Pega Lead System Architect

Responsibilities:

• Designing, developing and architecting PRPC and SI solutions in the project
• Building key interfaces in the system
• Stake holder management, Release Management and Resource Management
• Monitor stability and health of Production Environment
• Successfully delivered payment investigation system for customers using Pega SI and PRPC
• Integrated with other PRPC systems for seam less end user experience for common customers successfully
• Managed and solution architected this fixed bid project from customer location successfully

Confidential

Environment: PRPC 5.5 SP1, Weblogic, Oracle

Technical Consultant / LSA

Responsibilities:

• Designing, developing and architecting PRPC solutions in the project
• Building Key interfaces and CS approved style sheet for the project
• Preparing and maintain Tech Specification, Design documents and Code Review documents
• Coaching and mentoring internal resources of CS
• Successfully implementation of case management application for credit Suisse (PB) using PRPC integrating with various applications and key legacy systems
• Developed key interfaces in PRPC (built them as reusable components for other PRPC systems to leverage)
• Developed complex routing logic successfully which has helped the rollout of the product to bigger user base
• Built encryption logic for client sensitive data and localized solution to enable users outside Switzerland
• Trained and mentored few internal resources of the client in PRPC

Confidential

Environment: PRPC 5.2 SP1, Weblogic, MS SQL

Technical Lead

Responsibilities:

• Lead the technical team of 8 member size
• Requirement gathering, designing, developing and architecting Pega solutions in the project
• Monitor stability and health of Production Environment
• Stake holder management, Release Management and Resource Management
• Successfully built a case management application in PRPC to enable the users serve costumers of alternate investment division wrt opening of new funds and contact information update

Confidential

Environment: PRPC 5.2 SP1, Weblogic, MS SQL

Technical Lead

Responsibilities:

• Lead the technical team of 10 member size
• Requirement gathering, designing and developing solutions using PRPC in the project
• Built key interfaces in the application
• Designed ECS for the application

Confidential

Environment: PRPC 5.1 SP2, Apache Tomcat, Oracle

Technical Lead

Responsibilities:

• Lead the technical team of 3 member size
• Designing and developing solutions using PRPC in the project
• Successfully delivered critical release containing round robin functionality in time for better work assignment, thereby, better case resolution rate

Confidential

Environment: Pega CPM 4.2, Pega Smart Dispute 4.1, PRPC 4.2, Tomcat, Oracle

Technical Lead

Responsibilities:

• Lead the technical team of size 8
• Fixing defects and enhancing the product using development of rules in PRPC
• Successfully fixed defects and enhanced product with good quality and in time
• Provided seam less end user experience by integrating CPM and SD components

Confidential

Environment: Pega Product Development PRPC 4.2 SP3 to 5.1 SP1, Apache Tomcat, MS SQL, Eclipse

Developer

Responsibilities:

• Developing PRPC rules and components using PRPC OOTB Rules, Java, Java Script and HTML
• Enhanced the product capabilities of PRPC by creating and extending lot of functionalities

Confidential

Environment: PRPC 4.2 SP2, Apache Tomcat, MS SQL

Developer

Responsibilities:

• Developing an mock up application for testers to use for testing
• Building application for testers by helping them to test the product in time

Confidential

Environment: PRPC 4.1, Apache Tomcat, MS SQL

Developer

Responsibilities:

• Develop an in house job posting and recruitment application

Confidential

Environment: Java

Developer

Responsibilities:

• Developing a web based application for tracking time sheets and etc., using Java
• Successfully launched an Confidential for the client where in their project managers can easily maintain the projects and other resources easily