SUMMARY:

• Having 9 years of professional Software Development Experience with strong Object - Oriented Analysis, Designing and Programming skills with extensive experience including 4+ years in Salesforce.com CRM and Force.com platform with proficiency as a Developer and Administrator.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server-Side Controller.
• Creating Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to lightning components.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Integrated CPQ system with multiple CRMs like Salesforce anRM On Demand.
• Supported and improved sales cycles by implementing CPQ solutions effectively.
• Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, Quoting etc.
• Customization of Apttus product by using Salesforce features like triggers, VF pages.
• Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.
• Developed Quote documents using X-Author for word, also developed customized login screen for community user and functionality to redirect user from Salesforce to Apttus CPQ Quote creation using APTTUS API's, apex, VF pages and trigger.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Hands on experience in developing and customizing Salesforce.com applications using Apex classes, Apex Triggers, Visualforce, Page Layouts, Sharing Rules, S-Controls and migration tools.
• Strong experience in SFDC development using Apex classes, Triggers, Components, Reports, Force.com IDE, Eclipse with SOQL and Force.com plug-in.
• Proficient in salesforce administrative and development related tasks creating Users, Roles, Profiles, Visualforce pages, Validation Rules, Custom Reports, Workflows, Email Alerts, Reports and Dashboards, Page Layouts and Business Processes.
• Good experience in Salesforce.com Development by developing the presentation layer in Visualforce and business login in the Apex Programming by creating/ using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controls and Web Services API.
• Experience in implementing Security/Sharing rules, Configured permission sets, Field level Security, Record level Security and resource monitoring.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Used SOQL & SOSL with consideration to Governor Limits to get the customer information from different accounts.
• Experience in deployments of Apex and Visualforce pages across DEV, Test/QA and Production instances.
• Experience in integration of Salesforce.com applications with other applications with an emphasis of the Web Services/XML and other integration tools.
• In-depth knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes, Customer Portal, Partner Portal which were used improve the business processes using Salesforce.com.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Development of Salesforce using Eclipse IDE with Force.com Plug-in, Data Loader, Force.com Explorer, Metadata, SOAP and Web Services API.
• Good programming skills in frameworks like Java, JavaScript, SQL, CSS and HTML.
• Excellent technical skills along with the ability to communicate effectively and confidently with users, and team- members.
• Strong ability to prioritize tasks effectively and good at meeting deadlines.

TECHNICAL SKILLS:

Salesforce API Technologies: Eclipse, Apex Explorer, Offline Edition, App Exchange Data Loader

SFDC: Apex classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Visualforce (Pages, Components &Controllers), Validation Rules, Dashboards, Reports, Workflows, Custom Objects, Apex Web Services, Force.com IDE Plug-in, Sandbox development and testing, Apex Data Loader, Connect Offline, S-controls, SOQL, SOSL, Ajax Toolkit.

Salesforce Tools: App Exchange Data Loader, Data Loader, REST, SOAP API

Web Development: XML, HTML, CSS, JSP, JavaScript, JSON, Python

Languages: Java, C, C++, SQL

GUI and Tools: Eclipse, Visual Studio, Force.com IDE, Apex Data Loader

Platforms: Windows/XP/Vista/7,UNIX

PROFESSIONAL EXPERIENCE:

Confidential, Mechanicsburg, Pennsylvania

Salesforce Lightning Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Designed, developed and deployed Apex Classes Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• I configured product and pricing setup using CPQ/Product consoles which include price ramps, Price Matrix, Price Rulesets, price list items, tiered pricing and asset pricing.
• Responsible for Apttus CPQ/CLM packages installations and data settings in Dev sandbox.
• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
• Experienced in leveraging Sales Cloud functionality including Account Planning, Sales Forecasting, Opportunity Management and Lead Management.
• Worked on the integration of SteelBrick to generate quotes, invoicing and discounting by sales reps along with CRM data.
• Created CPQ process using Apptus CPQ and CL AppExchange tool in Quote.
• Integrated Apptus CPQ and CLM applications and automating processes on Salesforce platform.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Managed the implementation of single sign on for Salesforce and simplifying the login process and significantly improving user management.
• Experience in Salesforce.com data structures like Data Entry and usability, Reporting, Data Migration and App Integration.
• Involved in Setting up or create Admin options, User Interface, organization-wide defaults, role hierarchy, workflows and workflow rules.
• Experienced in working on a Lightning Component to create a My Licenses page where the customer can directly select their particular account and generate licenses without involving Customer Support.
• Proficient in Sales cloud implementation, Service cloud modules, Salesforce lightning and Chatter.
• Knowledge on new release of lightning components and Lightning App Builder.
• Experience in Importing leads and contacts, modifying price lists, particularly if there are a lot of promotions and limited-time offers and changing delegation and escalation paths to account for absences or extended travel.
• Developed Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT).
• Implemented Marketing Sales, Customer Service, Call Center & Support Administration with Service Cloud.
• Experienced in Salesforce Marketing Cloud in taking control of our marketing messages.
• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, VisualForce and other utilities.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages that suit to the needs of the application.
• Worked with AppExchange to use managed packaged apps for improving application features.
• Increase functionality by installing AppExchange apps to enable Customer Service Surveys.
• Integrated SFDC with Oracle Apps via fusion Middleware using SOAP based Integration on both Standard and Custom Objects.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• On the basis of the organizational needs, developed and configured various Reports for different user profiles.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Environment: Salesforce.com platform, SAML 2.0, Service cloud, Quotes, Service Cloud, Marketing Cloud, Role Hierarchies, Sharing Rules, Email Templates, Oracle, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls

Confidential, San Jose, California

Salesforce Developer

Responsibilities:

• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
• Created Objects and fields, Relationships and Record Types, Page Layouts, Profiles and Assignments Rules.
• Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
• Experienced in creating service cloud workflows like Key customer case notification and notifying relevant people in a high priority case.
• Personalized the user interface for each user or user group so customers are presented with the precise information they need using Customer portal.
• Increased the visibility of costs incurred during manufacturing processes by developing a cost accounting module that integrated into the existing ERP.
• Implemented Marketing Sales, Customer Service, Call Center & Support Administration.
• Developed data migration scripts and also implementing data cleansing tools.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Used Metadata API within Salesforce to access workflow rules and picklist fields.
• Developed custom pages using Apex, Visualforce and controllers for customized UI of application work flow.
• Worked as a Salesforce Chatter APP with the organization and regularly participated in the meetings and chatter community.
• Developed various Visualforce pages to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Implemented various Custom Reports and deployed them for different business user levels.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Service Cloud, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Topeka, KS

Salesforce Developer

Responsibilities:

• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Validation Rule, upgrade installation.
• Designed, and developed the Custom objects, Page layouts, Custom tabs, Components, Visual force Pages as a Salesforce consultant.
• Created and deployed Several Reports using salesforce.com platform.
• Worked with force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Assisted end users to use salesforce.com and also analyzed and evaluated complex business requirements and recommended solutions.
• Developed and deployed workflows and approval processes for opportunities and products/assets management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Used sandbox as part of testing and data migration.

Environment: Saleforce.com platform, Apex Language, VisualForce Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce Developer/ Administrator

Responsibilities:

• Performed various activities as part of the project like gathering information, analyzing the information, and documenting the functional and non- functional requirements. Then after, implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards. Additionally, developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Created various users along with the creation of specific roles, profile and appropriate Permission sets for them.
• Created and deployed several Reports using salesforce.com platform along with the development of custom objects.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application along with the test classes for them.
• Responsible for addition of pick list values, modification of page layouts, and also creation of email templates using VisualForce.
• Created and maintained documentation on processes, application configuration, and training material for users and provided ongoing support.
• Used sandbox for testing and then migrated the code to the deployment instance.

Environment: Force.com IDE, Force.com Sandbox, Import Wizard, Apex, Controllers, Custom objects, Reports, Visual Force Pages, Apex Triggers.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in the creation of Use Cases, Class Diagrams and Sequence Diagrams for analysis and design of application.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation. Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Worked on the development of various web applications based on the client needs.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.
• Record technology solutions involving user needs documents, user manual design decisions and executive summaries across projects.
• Responsible for proactively monitoring performance, diagnosing problems and tuning queries and databases.
• Developed data model and stored procedures.
• Developed user interface screens, and administrative screens using JSP and JavaScript to perform checking and validation at Client’s side.
• Developed new java code and executed new features through business requirements.
• Extensively used SQL to generate stored procedures and functions to use with Java.

Environment: Java Servlets, JSP, JavaScript, XML, CSS, HTML, Apache Tomcat, JDBC, Oracle 10g, SQL