Tech Support Associate Resume

TECHNOLOGIES:

Programming Languages: Java Core, Java EE, Spring (MVC, Boot), Hibernate (ORM, Validator), C, C++.

Web Technologies: HTML5, CSS3, JavaScript (JQuery, AngularJS), AJAX, Apache Tomcat

Database: Microsoft SQL, MySQL

IDE: Eclipse, NetBeans, Android Studio X

Tools: GitHub

WORK EXPERIENCE:

Confidential

Tech Support Associate

Responsibilities:

Provide offshore B2B customer support over phone call and email.
Create, update and manage user profile on Windows Server 2012 R2 in Active Directory.
Install Confidential copyright applications on customer’s computer.
Log, monitor and audit customer transactions on Confidential mainframes.
Maintain Confidential servers for customer.

Confidential

Java Developer, Intern

Responsibilities:

Develop an online employee & restaurant management system.
Personal contribution: developed Admin module and billing system for restaurant management.

Confidential

Java Developer

Responsibilities:

User adds income sources (Monthly income, saving, credit card limit)
User adds expenditures (house rent, utility bills, daily expenses)
The system generates monthly savings. It also generates user’s expenditure trends and warns about deviation from normal trend.
Trend discovered by comparing user’s current trend with pattern matching against expenditure patterns in the system.

Confidential

Java Developer

Responsibilities:

Integrates inventory management, production management and distribution sales management systems into one single application.
Synchronizes the tasks of inventory manager, production manager and distribution outlet manager.
System applies constraints like economic order quantity, re - order lead time, and inventory re-stock alerts.
Applied algorithm to optimize finished goods production and raw material re-order.
Data set changes based on production rate, sales rate and market demand. Based on the data set the production manager will regulate production of goods and the inventory manager will re-order raw materials quantity as needed based on the estimated projection.