SUMMARY:

• Seeking a challenging job to sharpen my skills through hands on experience in a company, work my way up into a position of more responsibility.
• To obtain a position that utilizes and further develops each of my skills.
• Reduced risk through the development and implementation of MDM policies, including security and reporting
• Assisted in the creation of a Confidential policy, while still maintaining the overall top level support and security for our end users
• Developed and successfully implemented a Confidential migration plan (for 2500 employees) to iPhone, Windows Phone and Android devices.
• Reduced Telecom expenses by $236,772.16, along with recycling unused devices for an additional profit of $2,463.00.
• Created the Mobile Evolution team which analyzes and test new devices/applications for production use in the work environment.

SKILLS:

• Information Management in Business
• IT Security & Ethics
• IT Organizational Behavior
• IS Integration
• Database Management
• Project Management
• Microsoft Office (Visio, Project, Excel, Word & PowerPoint)
• Strategic Planning
• MobileIron Administrator
• Blackberry Enterprise Server Administrator
• MaaS360 Administrator
• AirWatch Administrator
• Box.com Administrator
• File Sharing
• Mobile Device Management (MDM)
• Telecom Expense Management
• Exchange ActiveSync and Active Directory
• Dominio and Lotus Notes

WORK EXPERIENCE:

Confidential, Manhattan, NY

Mobile Device Administrator

Responsibilities:

• Plan, develop, install, configure, support and optimize the mobile infrastructure of the company
• Assist with deployment of iPads to multiple store and corporate locations
• Configuration of Mobile device environment and education of usage.
• Management of Confidential environments (BES 5 & BES 10) and BYOB environment (AirWatch MDM)
• Configuration of Mobile Infrastructure with Active Directory, Dominio, Lotus Notes.
• Device ordering and Telecom expense Management

Confidential, Summit, NJ

Mobility Administrator/AirWatch Engineer - Consultant

Responsibilities:

• Plan, develop, install, configure, support and optimize the mobile infrastructure of the company
• Assist with deployment of iPads to multiple store and corporate locations
• Configuration of Mobile device environment and education of usage.
• Migration to iPhone/iPads from Confidential devices.
• Migration from Confidential Environment to MDM Management Tool (AirWatch, MaaS360, MobileIron, Etc.)
• Configuration of Mobile Infrastructure with Active Directory, Exchange, PowerShell.

Confidential, New York, NY

Mobility Administrator - Consultant

Responsibilities:

• Plan, develop, install, configure, support and optimize the mobile infrastructure of the company
• Assist with deployment of iPads to multiple store and corporate locations
• Configuration of Mobile device environment and education of usage.
• Migration to iPhone/iPads from Confidential devices.
• Migration from Confidential Environment to MDM Management Tool (AirWatch, MaaS360, MobileIron, Etc.)
• Configuration of Mobile Infrastructure with Active Directory, Exchange, PowerShell.

Confidential, Piscataway, NJ

Lead Mobility Administrator

Responsibilities:

• Oversight of the day-to-day duties of other Mobility Administrators by observing what they do, and helping them if needed to perform their task
• Team leader and mentor to other Mobility Administrators to keep the team organized and productive
• Manage the implementation and operations of a mobile device management solution
• Plan, develop, install, configure, support and optimize the mobile infrastructure of the company
• Create security and device management policies
• Deploy new technologies and solutions as driven by the mobility industry
• Lead a team of 2 people with a 3rd in the process of joining the team.
• Provide 2nd Level support to end users at home offices and remote offices (Hong Kong, Toronto, UK, France and Austin)
• Periodically audit the system to make sure devices are compliant.
• Provide weekly updates on new mobile technologies and there benefits to the workspace.
• Migration from Confidential Environment to MDM Management Tool (AirWatch, MaaS360, MobileIron, Etc.)
• Configuration of Mobile Infrastructure with Active Directory, Exchange, Powershell.

Mobility Administrator

Confidential

Responsibilities:

• Provisioning of mobile devices
• Assisting end users with device activations
• Assisting end users with troubleshooting of device performance issues
• Blackberry Enterprise Server configuration, administration and maintenance
• Mobility Device Management platform configuration, administration and maintenance
• Mobile voice and data service ordering and administration
• Mobile service billing review and reconciliation
• Maintenance of mobile device inventory
• Enforcement of corporate mobile device security policy

Inside Account Manager

Confidential

Responsibilities:

• Acting as liaison between Confidential clients and internal departments
• Educating users on their IT needs with different software and hardware partners
• Providing customer quotes, pricing and product information
• Order Fulfillment and Post-Sales Support
• Assisted clients with IT best practices and IT project requirements

Confidential, Raritan, NJ

Senior Customer Service Operator

Responsibilities:

• First level helpdesk support - Desktop, Printer and Mobile support
• Handle administrative duties, utilization, spread sheets, proper documentation for all sites, IP allocation, communication between all sites in the US including Puerto Rico, proper understanding of all device