SUMMARY:

• About 8+ years of IT industry experience in various ITSM frameworks and Java/J2EE enterprise application development with successful background in requirements gathering, technical documentation, design documentation and expertise in Object Oriented methodologies and ITSM frameworks.
• Developed arrangements utilizing JavaScript, Ajax, Web Services, SOAP and other web advancements to in corporate Servicenow with inward/outside frameworks and instruments.
• Configuration and customization of Help Desk, Change/Incident/Problem/asset Management and Service Catalogs Modules including: Business Rules, Client Scripts, Dictionary Overrides, UI Policies and UI Actions based on user requirements.
• Provide on - going specialized help and programming arrangement/customization to in corporate screen fitting, work processorganization,report set-up, dashboards, and information imports.
• Active part in creating test get ready for Functional, System, Integration, User Acceptance testing.
• Experience in Black box Testing, System Integration Testing, Regression Testing, Smoke Testing,Incremental Testing, Sanity Testing, and Performance Testing.
• Develop and present Servicenow preparing material for classroom and electronic preparing over the association.
• Worked on Lightweight Directory Access Protocol (LDAP) Integration.
• Experienced in Configuration of Workstation to view execution information in Wily Introscope7.0.
• Good at ITIL process and Worked on Incident, Change and Problem Management.
• Experience in application improvement utilizing J2EE innovations like Servlets, JSP, JDBC
• Proficient with Web Page Development utilizing HTML, DHTML, XML, XSLT, CSS, JSP, JSF, JavaScript and jQuery.
• Working knowledge on social databases like Oracle, MS SQL Server and MySQL
• Impact Analysis, Maintenance and Support Activities, and Migrations.
• Experienced in all phases of SDLC including Analysis, Design, Coding and Testing
• Excellent analytical, problem solving, communication and time management skills.
• W orking knowledge on Agile Scrum, Waterfall, Iterative and Spiral approaches.

TECHNICAL SKILLS:

ITSM Tools: ServiceNow Berlin/Calgary/Dublin/Eureka/Fuji/Geneva/Helsenki

Languages: Java, SQL, PL/SQL, XML, Shell Scripting, JavaScript, VBScript

Database: Oracle 8.x/9i/10g/11g, SQL Server 2000/2005/2012, MySQL 5.0/4.1, MS Access, DB2Operating Systems

Windows, Unix, Linux

Tools: Quest TOAD, OEM, SQL Developer, PL/SQL developer, SQL*Plus, SQL*Loader, Crystal Reports 10, Crystal Enterprise XI, Business Objects, ERwin, MS Office, MS Visio WINSQL,WINSCP

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, TX

Service Now Developer

Responsibilities:

• Worked on various modules of ServiceNow like Incident management, Change management and Problemmanagement, Service Catalog, CMDB and Reporting.
• Developed Helsinki Instance with Custom tables such as Demand, Analytics, Project Requests and Business Intake Requests.
• Worked on Asset Management - Asset-CI mapping and synchronization, Activity updates for assets with enhancements provided in Helsinki.
• Created several widgets and pages for service portal development.
• Developed ESS functionality and implemented appropriate workflow.
• Developed Service Catalog that includes creating items, workflows, Catalog Client scripts and giving it anenhanced view using the Service Portal.
• Configured LDAP Server and LDAP Listener for updating the user and group table record.
• Experience working on Service portal in Helsinki and Cloning Process.
• Good knowledge and experience on Eureka, Fuji, Geneva and Helsenki.
• Worked on CMDB that involves importing the data and establishing the relationship between multiple Cis.
• Worked on integration of third party applications into ServiceNow using APIs and Web Servers.
• Worked on many Server Side Scripts, Client side Scripting, UI Actions and several business rules.
• Wrote many inbound email actions to ease the work of creating incidents from an inbound email.
• Developed Email templates and Email Notifications.
• Supported the team responsible for the implementation and administration of the ServiceNow, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.
• Experience on working with Script Includes and Scripted Web Services.
• Worked on UI Macrosto create pages as templates.
• Worked on loading the data into ServiceNow using import set.
• Designed Workflows , along with standard Workflow templates which can be reused.
• Develop and manage application code, user interface, and third-party integration components.
• Worked on Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, and data imports.

Environment: ServiceNow, ITIL, Javascript, JellyBeans, Web Services, XML, DHTML, JQuery, JSON

Confidential - Charlotte, NC

Service Now Developer/ Admin

Responsibilities:.

• Streamlined SaaS type of outages in the workflow, by adding SaaS field in Configuration item.
• Created Menus/Modules and Filter SaaS part of BEM requests Migration.
• Used Glide Record to retrieve and update data on different business conditions.
• Developed service mapping and modeling strategy utilizingServiceWatch as related to client's environment and services.
• Co-ordinated with CAB regarding Update Set Migration Process to different instances.
• Worked extensively on external integrations using Scripted Web services over SOAP.
• Legacy data into Service now using Import Sets and Transform maps.
• Created scheduled jobs to run many scripts in background and to import XML files automatically from theTCP port.
• Integrating ServiceNow, ServiceWatch with HP UCMDB transfers ServiceWatch-discovered CI's, attributes, relationships, and business services to HP's UCMDB. Scheduled refresh schedules for CMDB.
• Designed Workflows, Reports, Dashboards, and Surveys.
• Supported Servicenow integration using SOAP , REST web services, Importsets and transform maps , BR scripts .
• Reviewed Test Plans, Test Scripts, Test Cases developed by Testing Team.
• Created design documents, functional documents, and unit testing.
• Created Custom Apps in ServiceNow after gathering requirements.
• Worked on various Servicenow customizations, enhancements as per client requirements.
• Custom application uses through MID Server Interfaces with Cisco ACI fabric controller.
• Defined processes around ITSM, documenting them and communicating them to business users
• Performed Operation Readiness Test for the configured ITSM, supported and facilitated UAT.
• Experience working with Quality Center and SharePoint.

Environment: ServiceNow, JavaScript, Glide Record, Ajax, Glide Ajax, Windows Active Directory, SSO, Solar.

Confidential, NC

Sr. Servicenow Consultant

Responsibilities:

• Customized the user interface of Incident, Problem Management and Change Management Applications of ServiceNow using UI Policies and Client Scripts.
• Responsible for Bug Fixes and new Enhancement for already implemented applications like Service Catalog and Service Level Management.
• Used web services to integrate CI/Asset data for showing association of Servers to Applications and Asset Classes.
• Monitored (server and/or application) health and performance, availability, security, and integrity of the application and data; and made recommendations in order to improve application's functionality or performance; and periodically generate reports based on analysis/interpretation of monitoring activities.
• Creation of Access Control List with the help of Scripting.
• Responsible design and development of Compass Asset Management Modules using Servicenow Scripting Tool.
• Created SQL Queries for converting cron &batch jobs for generated scheduled reports and send via email as attachment from mid-server.
• Integrated CMS of Service Now into Asset Management /IP Address Module of Compass.
• Involved in Designing, Development and Implementation of CMS (Content Management System) Web Site.
• Created data base views for Reports.
• Use business analysis skills to directly interface with customers to design and build applications that meet business goals and objectives.
• Prepared requirement specifications and design documents.
• Involved in implementing, documenting and Maintaining ServiceNow environment on a daily basis.
• Gathered requirements, analyzed and implemented Incident, Change, Problem, ESS, Knowledge Base, Service Level Management, Email notifications.
• Involved in task delegation and ensure work is completed with quality.

Environment: ServiceNow, JavaScript,Windows Active Directory, SSO, Solar, Glide Record, Ajax, Glide Ajax.

Confidential

Java Developer

Responsibilities:

• Involved in the elaboration, construction and transition phases of the Rational Unified Process.
• Extensively applied various design patterns such as MVC-2, Front Controller, Factory, Singleton, Business Delegate, Session Façade, Service Locator, DAO etc. throughout the application for a clear and manageable distribution of roles.
• Implemented the project as a multi-tier application using Jakarta Struts Framework along with JSP for the presentation tier.
• Used the Struts Validation Framework for validation and Struts Tiles Framework for reusable presentation components at the presentation tier.
• Developed various Action Classes that route requests to appropriate handlers.
• Developed Session Beans to process user requests and Entity Beans to load and store information from database.
• Used JMS (MQSeries) for reliable and asynchronous messaging the different components.
• Designed and used JUnit test cases during the development phase.
• Extensively used log4j for logging throughout the application.
• Used CVS for efficiently managing the source code versions with the development team.

Environment: JDK, J2EE, Web Services (SOAP, WSDL, JAX-WS), Hibernate, Spring, Servlets, JSP, Java Beans, NetBeans, Oracle SQL Developer, JUnit, Clover, CVS, Log4j, PL/SQL, Oracle 10g, Web sphere Application Server, Tomcat Web Server, Win XP,UNIX- IBM AIX.

Confidential

Java Web application developer

Responsibilities:

• Actively involved in analyzing and collecting user requirements.
• Wrote Specification for the development.
• Wrote JSPs, Servlets and deployed them on Tomcat application server.
• Developed data layer using JDBC
• Created a user interface with HTML and JSP.
• Involved in writing PL/SQL Stored procedures, views for backend database access.
• Used JavaScript and HTML for UI, Servlets as front controllers.
• Developed Java Script for client side validations.
• Expertise in Object Oriented Design using UML-Rational Rose.
• Involved in Server side and Client side programming.
• Validated the application on testing environment.
• Used DB2 as the database and wrote SQL & PL-SQL.
• Wrote SQL stored procedures and used JDBC to connect to database.
• Involved in developing various Servlets.

Environment: Java, JSP, HTML, Servlets, Java Script, DB2, SQL, PL-SQL, JDBC, UML, Apache Tomcat