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Support Analyst Resume

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PROFESSIONAL SUMMARY:

  • 5+ years of experience as Software Developer with proficiency in all phases of SDLC and highly competent in gathering user requirements and converting them into software specifications.
  • Strong development skills and hands - on experience in JAVA, Mule ESB, Mule API Manager, Cloudhub, SOA, Web services, Oracle Fusion Middleware, Oracle ADF Framework and Oracle Data Integrator 11g.
  • Good understanding of Software Development Life Cycle (SDLC) including analysis, design, development, implementation, and testing.
  • 1 and half years’ experience as a Mulesoft Developer, actively involved in the development of applications using Mule flows and connectors through Anypoint Studio.
  • Worked with Mule Anypoint API Platform on designing the RAML for implementing REST API’s.
  • Consumed SOAP Web Services using WSDL Files and transformed them into an appropriate format.
  • Strong hands-on experience using Mule connectors like HTTP, FILE, FTP, SFTP, SAP, and Data Base connectors as a part of integration usage.
  • 1 and half year’s hands-on experience on MVC using Oracle Application Development Framework Oracle ADF and JDeveloper (ADF, ADF Faces, ADF Task Flows and Business Components)
  • Extensively worked on developing UI pages using ADF Frontend components, page fragments.
  • Extensively worked on bounded and unbounded Task flows.
  • Strong experience in ODI components like designer, topology manager, operator and other ODI concepts like Master Repository, Work Repository, Project Models, Interfaces, Packages, Scenarios, Knowledge Modules.
  • Expertise with all ODI tools - Topology, Security Manager, Designer and Operator.
  • Ability to provide an effective analytical solution to key business applications/requirements.
  • Possess excellent communication, interpersonal skills and ability to work in a team as well as individually.
  • Responsible for giving Knowledge Transitions to various new team members and testing teams.

TECHNICAL SKILLS:

Languages: C, C++, Java, SQL, PL/SQL.

Framework: MuleSoft ESB, Oracle ADF

ETL Tool: ODI - Oracle Data Integrator 11g

Web services: SOAP, RESTful, RAML, WSDL.

IDEs: AnyPoint Studio, Eclipse, Oracle JDeveloper

Testing Tools/ Others: MUnit, JUnit, SoapUI.

Version Control: Tortoise SVN

BuildAutomation Tools/ Issue Tracking Tools: Maven, Jenkins, JIRA, HPQC

PROFESSIONAL EXPERIENCE:

Confidential

Support Analyst

Responsibilities:

  • Involved in Business Requirement Analysis sessions for Requirements gathering, analysis, design, implementing, testing and maintaining Mule applications.
  • Designed RAML files using RAML 0.8 for enterprise services.
  • Identify, analyze and develop interfaces, flows and sub-flows in Anypoint Studio 5.4 with Mule Runtime 3.7.3.
  • Engineered Mule flows and orchestrated integration using technologies such as RESTful and SOAP web services, HTTP, JSON, XML/XSLT, WSDL, JMS, JDBC, SAP based on technical specifications.
  • Implemented Service Oriented Architecture (SOA) in SOAP/RESTful web services.
  • Created the Mulesoft API architecture with the Experience, Process, and System API layers.
  • Extensive experience working with MEL expressions, XPath expressions, and functions.
  • Experience in setting up in Mulesoft CloudHub platform.
  • Configured APIs, proxy endpoints, API portals and API analytics based on technical specifications in MuleSoft API manager.
  • Performed data conversions for formats such as JSON, CSV, XML, and Java object.
  • Developed Mule components which include File, FTP, SMTP and JDBC connector.
  • Worked extensively in Data weave component writing expressions and mapping data.
  • Configured and worked in Active MQ connector component.
  • Configured Mule config files and properties file for CloudHub deployment.
  • Implemented Maven to develop projects in Mule.
  • Implemented Jenkins for Continuous Integration Builds Automated Notifications.
  • Worked in MUnit for Unit testing the Mule flows.
  • Used Subversion(SVN) for versioning of the code.

Tools: & Technology: MuleSoft ESB, Anypoint Studio 3.7, RAML, RESTful & SOAP web services, XML, XSD, XSLT, XPath, WSDL, JUnit, Jenkins, JIRA, SVN, MEL, Maven, MUnit, Jenkins, Confluence

Confidential

Support Analyst

Responsibilities:

  • Provide technical second-level support for company's Application.
  • Answer technical support queries and implements fixes for application problems
  • Reporting of status to project team and management.
  • Creates and maintains documentation for supported applications.

Tools: & Technology: Oracle Fusion Middleware 10g, Oracle JDeveloper, Web logic console.

Confidential

Support Analyst

Responsibilities:

  • Analyzing the requirements. Involved in categorizing the requirements as FITS and GAPS
  • Creating the process and design of the Performance Management flow
  • Performing the administrative tasks of creating the Performance flows, templates, roles, rating model, profile items, etc.
  • Unit testing the process and the entire flow.
  • Hiring users, working on ‘Manage person’, ‘Manage Employment’ to edit or perform any HCM transactions
  • Migration of the Performance-related data to SIT, UAT and PROD instances.
  • Performing the SIT and UAT along with the testing team.
  • Handling the defects and resolving them as quick as possible.
  • Raising SRs for unsolvable defects and finding the solutions to close the defects.
  • Customizing the UI as per the client requirements through Personalization.
  • Achieved the key responsibility of the client, to come up with a ‘One-page Talent Management’ concept for the performance document.
  • Coordinating with the onsite team daily to have a smooth progress on the development.
  • Working on the middleware such as OIM, BPM, and EM to hire or manage user records, to set approvals and to track any issues related to the application respectively.

Environment: SQL, Oracle Fusion Apps Release 4 and Release 8, HCM, Talent Management, OIM, BPM, EM (Enterprise Manager)

Confidential

Support Analyst

Responsibilities:

  • Involved in User requirement gathering, Analysis, Design, and Implementation of the project.
  • Involved in creating MD-70 Technical documentation from MD-50 Functional documentation.
  • Designed and developed user interface components using ADF Rich Faces.
  • Developed UI fragments, templates and bounded task flows using JDeveloper 11g.
  • Developed Web Services to be invoked from managed beans and interacting to the data layer.
  • Responsible for developed ADF Data Controls from Web Services and Java Components.
  • Handling response from the PL/SQL procedures and controlling actions accordingly.
  • Analyze the impact of the change or fix, Preparing Unit Test Cases, Testing the Application, Fixing the Issues.

Tools: & Technology: Oracle ADF 11g, JDeveloper 11.1.5.0, Oracle Database 10g, SVN, Oracle Fusion Middleware 11g

Confidential

Support Analyst

Responsibilities:

  • Gathering requirements from users to develop interfaces, packages.
  • Created specification documentation for ODI mappings based on extraction rules.
  • Analyzed the sources, targets, transformed the data, mapped the data and loaded the data into the target database.
  • Experience with Business systems such as Sales, Inventory and Order Management.
  • Used Interfaces to load data from Flat files, CSV files in to staging area Oracle and load in to Oracle data warehouse
  • Scheduled batch jobs using ODI schedule
  • Extensively used ODI Designer for importing tables from database, reverse engineering, to develop projects, and release scenarios.
  • Used ODI operator to debugger after execution of interface
  • Experience in increasing efficiency of data load from source to target by doing performance tuning.
  • Resolving day to day production issues

Tools: & Technology: Oracle Fusion Middleware 11g, Oracle Data Integrator (ODI) 10g, FileZilla, SVN

Confidential

Support Analyst

Responsibilities:

  • Involved in Feature development and bug fixes.
  • Analyzed the impact of the changer and fix.
  • Implemented the approved change and fix.
  • Understand and modify database components to help in changes or fixes.
  • Understand enhancement requests and take ownership of enhancements.
  • Helped in the deployment of latest updates and patches.

Tools: & Technology: PL/SQL, Oracle BI Publisher, Oracle Fusion Application, ODI, SQL Developer, Oracle BI Publisher, JDeveloper

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