SUMMARY:

• Salesforce Developer and Administrator with around 8+ years of IT experience in Analysis, Design and Development of various CRM & Web - based applications which includes 5 years of experience as Salesforce.com consultant with proficiency as Developer & Administrator and 2+ years of experience as a Java Developer.
• Good knowledge in all phases of SDLC including requirements gathering and analysis through project Design, Development, Testing, Implementation, Deployment and Maintenance.
• Experience in working on Salesforce.com Sandbox and Production environments.
• Salesforce.com experience in creating Object, Field, Record Types, Page Layout, Security Controls, Queues, Group and Analytical Snapshots.
• Extensive development experience with best practice implementations using Process Builder, Apex (triggers, batch classes, and inbound email service classes), Visual-force pages.
• Well versed with CRM processes like Sales, Marketing, Customer service, Customer support, Business processes and recommended solutions to improve using SFDC.
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
• Proficiency in working on Eclipse IDE using Force.com plugin and Developer Console.
• Experience in Force.com Web Services API for implementing web services in the application to provide access to Salesforce data from external systems.
• Manage the implementation of all Pardot forms to ensure proper tracking, integration and data quality
• Experience with data migration and updates through AppExchange, Data Loader and Workbench in Salesforce.com
• Creation and setup of fields, forms, handlers, segmentation rules, automation rules, email templates and auto-responders in Pardot administrator.
• Experience in information transformations mapping, creating sessions, and workflows.
• Proficiency in all phases of SDLC like Requirement gathering, analysis, designing, development and testing.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool.
• Experience Created Lightning apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experience in pushing tickets in user voice to salesforce i.e. service hook.
• Proficiency in Sales Cloud and Service Cloud features. Worked on Salesforce Communities and performed configuration and customization to client facing interface.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Hands on experience in Java , JSP, Servlets, REST Web services, Struts for design, coding, performance tuning, testing and maintenance of software applications.
• Work experience on various languages like SQL, Oracle, XML , and JSON.
• Experience in creating, maintaining and enhancing visual flows, workflows, approval processes, formula fields, validation rules, field dependencies, automated alerts, and field updates according to application requirements.
• Experienced in Java & J2EE Design patterns like MVC .
• Expert in using version control systems like GIT and SVN .

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce.com CRM, Apex Language, Apex Classes & Controllers, Apex Triggers, Apex Scheduler, SSO, Salesforce1, Lightning (components, apps and system designs), Aura framework, Visualforce (Pages, Components & Controllers), Apex Web Services, Batch & Schedule classes, SOAP API, REST API, Bulk API, Metadata API, AJAX

Custom Integration: Outbound messages, Workflow & Approvals, Field updates, Reports & Dashboards, Custom objects, Standard objects, Integration, Migration, Email Services, Security controls, Force.com Sandbox, Force.com IDE, SOQL, SOSL, WSDL.

Salesforce Tools: Force.com platform, Force.com Data Loader, Force.com Workbench, Eclipse IDE, Developer Console, AppExchange

Languages: C, C++, Java/J2EE, Apex.

Web Technologies: XML, HTML, CSS, JavaScript, jQuery, GIT, SVN, Jenkins, SOAP/REST

Database: SQL, PL/SQL, Oracle 9i/10g

Operating Systems: LINUX, UNIX, Windows XP/7/10.

PROFESSIONAL EXPERIENCE:

Confidential, Jersey city, NJ

Salesforce Developer/Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Configured different page layouts and customized field level security of fields for different objects.
• Gathered business requirements, prepared documents for the specified requirements and converted them into technical designs.
• Created reports and dashboards for different objects based on the user requirements.
• Performed the activities like insert, update and delete and export using apex data loader.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals via service cloud.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements Involved in analysing implementation gap between Salesforce classic and Lightning.
• Worked on version control of metadata using GIT (GitHub and GitLab) and SVN.
• Development of Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Implemented web based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer’s issues.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Manage development and strategies for digital marketing efforts with a focus on demand generation for Exact Target. Drove implementation of Exact Target, Pardot and Salesforce to drive leads and opportunities by program, region, product and channel.
• Designed and developed Lightning Community website for marketing using Lightning community builder, Lightning components, SDLS, Lightning events, HTML%, CSS, Lightning controllers.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items , Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Involved in configuring multiple communities, working on portal enhancements and directly resolving customer queries. Project involved Sales, Service and marketing cloud.
• Implemented Users, Roles (hierarchy), Profiles, Permission sets to deny/grant access to Platform features
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce.
• Used Development Change Set for deployment of code to production and Sandbox for testing.
• Enabled SSO (Single Sign On) on the applications in order to improve productivity and have centralized user access control.

Environment: Salesforce.com platform, Apex, Validation rules, S-controls, Sharing and security settings, Chatter, Reports & Dashboards, Visualforce (Components & pages), SSO, Email services, Data Loader, Import wizard, Custom objects, JavaScript, Lightning (Design system and Components), CSS, HTML, MS Outlook, GIT.

Confidential, New York

Sr.Salesforce Developer/Admin

Responsibilities:

• Involved in data migration from Oracle to Salesforce using pervasive integration tool.
• Migration of all customizations including Custom configurations, packages and other objects from Sandbox to Production Environment.
• Deployment and Integration of Pardot system with CRM (Salesforce)
• Responsible for writing Apex, Visual force code containing business functions according to the business needs.
• Implemented Security sharing rules, field security levels for internal application and sharing sets for Customer community.
• Implemented web based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer’s issues.
• Involved in Defect tracking, defect fixes, Build and release management with the team member and coordinated the process of UAT defect fixes and support.
• Customized page layouts for standard/custom objects and assigned record types.
• Managed Auto response rules if customers approached beyond the business hours.
• Toiled on Record Types, Validation Rules, Triggers and Page Layouts.
• Provided daily support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts and installation and support of AppExchange application.
• Worked on Apttus products when interfacing with Sales, product development team members and the legal Team.
• Worked on data replication from Salesforce to Oracle to generate reports and find missing records
• Integrated the Web Services for extracting the data from external systems and used the Sandbox for testing to ensure minimum code coverage to migrate applications into production.
• Managed Reports and Dashboards, Report types, Analytic Snapshots to pull up Case Stats and Sales Stats from time to time.
• Setup Live Agent as part of Case Management implementation inside Service Cloud.
• Worked on Account Management involving integration with External Legacy System using SOAP based Web Services Callouts.
• Involved in writing Case assignment rules, the workflows for automated lead routing and also several business logic including Field updates, task creation, automated emails etc.
• Worked on Salesforce APIs like SOAP API, REST API, Metadata API, Bulk API, and Apex API to access salesforce org data and metadata.
• Integrated Salesforce with third party system JDE using Rest API.
• Followed agile methodology and worked in sprint concept to complete development of projects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files
• Analysed and evaluated the performance of the application from various dimensions and conducted user acceptance test (UAT) for successful implementation.

Environment: Salesforce.com, Oracle 10g, Apex classes, AppExchange, SOAP, Web Services, Sharing settings, Validation rules, Reports & Dashboards, Visualforce pages, data migration, Asynchronous Apex, Sandbox environment, Production environment, SQL, PL/SQL.

Confidential, Dallas, TX

Salesforce Admin/Developer

Responsibilities:

• Created new Visualforce Pages, enhanced existing visual force pages with display/update a record's data, bind input fields to new records, display warning and error messages etc.
• Worked with various Apex Classes, Apex Triggers, Custom Controllers and Controller Extensions to suit new business requirements and to fix the bugs.
• Updated existing code of Visualforce Pages, Controllers, Triggers, Workflows, Validation Rules and Formula Fields as per the new business logic requirements for Acadia Integration project.
• Completely responsible for integration development of Salesforce with legacy systems using SOAP, REST API.
• Expertise in writing test methods for Apex Classes, Trigger and Web Services for every possible business scenario and targeting the code coverage for 95 percent at all times.
• Used Tooling API to reset the code coverage manually for obsolete code (triggers & classes).
• Data migration activities related to business logic changes using data loader and bulk API.
• Responsible for sandbox maintenance such as refreshing the sandbox after major deploys and carrying out pre/post deployment steps.
• Efficiently used force.com tools such as workbench for SOQL queries, extracting metadata, and custom/standard object definitions.
• Efficiently used eclipse IDE, developer console and Mavens mate in sublime text editor for development activities.
• Created workflow tasks, time based alerts, and email notifications with approval process.
• Defined Lookup and Master-Details relationships on the objects.
• Responsible for and worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Forecast, Cases, Reports & Dashboards.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rules , assignment rules and approval process.
• Involved in identifying, planning and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, and reports) in response to business needs.
• Configured User Roles, Profiles, sharing settings, Organization wide defaults based on updated hierarchical requirements.
• Participated in the bug review meetings, updated requirement documents as per the business user feedback and change in functionality of the application.
• Responsible for maintaining different sandboxes like Development, QA and Production.
• Deployed application components across various sandboxes and production orgs using Force.com IDE and Change set.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Created Visualforce and HTML Email templates to be sent to the customers depending on the action they perform after logging into the portal.

Environment: Force.com Platform, SOQL/SOSL Queries, Workflow & Approvals, VisualForce Pages, Triggers, Controllers, Reports, Web services, Force.com Eclipse Plug-in, Tortoise SVN, Trac project management, Liquid planner, Apex Data Loader, Bulk API, Developer Console, Rest Explorer, Workbench, HTML, Java Script, CSS.

Confidential

Software Developer

Responsibilities:

• Responsible for developing Use Case, Class diagrams and Sequence diagrams for the modules using UML and Rational Rose.
• Redesigned the web applications by replacing the Custom MVC framework with the Spring MVC module.
• Used spring framework for dependency injection with the help of Configuration files.
• Designed the Front-end Screens using JSP, Servlets, HTML and JavaScript.
• Implemented Ajax in web pages to make Asynchronous request to the server.
• Wrote SQL queries and PL/SQL procedures for JDBC.
• Involved in coding DAO layer using Hibernate to access the Oracle database.
• Implemented Web service calls using JAX-WS and SOAP that provide Global information support such as Customer and Account management.
• Tested Web Services using SOAPUI tool as a part of unit-testing.
• Used JMS for Asynchronous communication between the applications.
• Developed various test cases and performance unit testing using JUnit.
• Developed Ant build scripts, created WAR files and deployed in JBoss application server.

Environment: Spring 2.0, JSP 2.0, Servlets 2.4, JDK1.5, Oracle9i, AJAX, Java Script, Hibernate, JBoss, Log4j, ANT, HTML, XML, CSS, CVS, JUnit, Eclipse, SOAP, WSDL, Web Services, SQL, PL/SQL, JMS, Eclipse, Windows XP, Windows 7.