SUMMARY:

• Over 8+ years of experience in Information Technology including 5 years of experience as a Salesforce Developer and 3 year of Java developer.
• Salesforce certified platform developer 1.
• Developed Lightning components along with server - side controllers and used AJAX calls to retrieve the data from an object.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Understanding Integration scenarios, design to develop Apex/Visualforce according to the business requirements.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the Visualforce pages.
• Experience in Development, Administration, Configuration, Requirements gathering, Implementation, Integration,migration and Support of Salesforce using Apex Language and leveraging Force.com Platform.
• Implemented declarative business process using Workflow Rules, Approval Process & Time-Dependent workflow Rules and defined record visibilities by setting up Organization-Wide defaults and Custom Sharing rules.
• Experienced in external IS integration, B2B integration, e-business integration, trading partner integration .
• Expertise in Deploying Salesforce Application using ANT, Jenkins, GitHub, TortoiseGit, TortoiseSVN, Eclipse IDE and Change Sets.
• Managed Repositories like Github.com and Codehub.com.
• Good knowledge in Informatica cloud master data management.
• Integrated Salesforce to SLACK, Salesforce to FEDEX and Salesforce to Salesforce using REST API.
• Experience in using SOAPUI for testing the web services.
• Extensive experience with Salesforce.com administrative tasks like Creating Roles, User, Profiles, Permission Sets, Page Layouts, Record Types, Validation, Deployment and Data Migration.
• Experience with Salesforce.com Sales, Service Cloud, Communities and Force.com Platform.
• Good custom development experience using SalesForce Apex classes, Controller classes, Triggers, Components and VisualForce pages.
• Developed customized business Reports and Dashboards, using custom Report types for Interactions and related objects.
• Written SOQL, SOSL queries in Apex classes, Triggers and Batch classes.
• Good experience in implementing Salesforce.com Web-to-Lead, Email-to-Case.
• Hands on experience in creating relationships between objects with Master-Detail, Lookup Relationships and Junction Objects (Many to Many relationships).
• Established integration patterns with external applications and developed apex SOAP and REST web services for inbound calls to salesforce.com.
• Worked with Salesforce.com tools like Eclipse IDE, Force.com IDE, Data Loader, Salesforce Outlook connector, Force.com Migration tool and Force.com Explorer.
• Experience in deploying salesforce.com applications across other sandbox and production environments using Change Sets, Force.com IDE and Force.com migration tool.
• Provided customer with best practices, developed POC's for the requirements using salesforce.com CRM and Apex classes and VisualForce pages.
• Experience in wide range of languages and technologies such as Apex, HTML and JavaScript.
• Experience with databases such as Oracle, My SQL, MS SQL Server.
• Worked closely with Business Users for requirements gathering and business analysis
• Enthusiastic, motivated with a positive outlook and strong written and verbal communication and documentation skills.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers),Lightning pages,Lightning components, Apex Data Loader, Apex Web Services, AJAX, Reports &Dashboards, Analytic Snapshots, Custom Objects.

Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Web Technologies: XML, HTML, JavaScript.

Operating Systems: MS Windows, UNIX, LINUX.

Databases: MS SQL Server2008/ 2005, MS Excel, Oracle.

Methodologies: Agile, SDLC.

Tools: Eclipse, Data loader, MS Visio, Force.com IDE.

PROFESSIONAL EXPERIENCE:

Sr.Salesforce Admin /Developer

Confidential, New York City

Responsibilities:

• Involved in requirements analysis with business analyst and written technical design document.
• Customized Salesforce standards objects - Accounts, Contacts, Opportunity, Campaigns, Cases and Solutions, created custom objects Services, Alerts and Risk Assessments.
• Written Apex classes using Standard, Custom and Extension controllers.
• Written Apex triggers and tuned code so that classes and triggers are within governor limits.
• Implemented Apex Batch and Schedule class and monitored the Apex Jobs.
• Experience in creating controllers like Standard list, Custom and Extension Controllers.
• Worked with SOQL, SOSL queries to perform DML operations like insert, update, upsert, delete and query data from Salesforce.com.
• Integrated salesforce.com with other external systems using SOAP, REST web service.
• Written sharing rules in the application for different object to maintain data visibility across different users.
• Designed, Developed and Customized using - Custom Tabs, Objects, Record Types, Picklists, Dependent
• Picklists, Validation Rules, Workflow rules, Approval Process.
• Created and modified different page layouts and assigning page layouts based on record types in the application.
• Worked in Workflow rules and Workflow approvals, created actions like Email alert, Field Update and Outbound Message.
• Created different workflow rules and approval process for various campaign processes.
• Implemented Web-to-Lead, Email-to-Case for capturing Salesforce Leads and Emails created via web or emails received to support email.
• Individually worked on creating and implementing the Email-to-Case functionality to solve and track customers Issues.
• Customized Service cloud with service console, Cases, Chatter Answers.
• Created and customized Reports and Dashboards as requested by the business users.
• Extensively used Data loader for CRUD operations like Import, Export, Upsert, Update and Delete.
• Involved in Data migration from legacy system to Salesforce.
• Performed administration tasks like creating/customizing Roles, Profiles and Permission Sets.
• Implemented Chatter in the Organization for users collaboration.
• Created multiple Visual Force pages for various use cases in the application, implemented most of the Visual Force components.
• Written front-end validation and component hiding/unhiding using Java Script and JQuery.
• Written Apex Test classes to maintain a minimum of 75% Code Coverage across the application to move to Production.
• Deployed application from Sandbox to Production using Change Sets and Force.com Migration tool.
• Optimized existing Apex classes and Triggers, not to hit Governor Limits.
• Involved in SFDC application support for business users.

Environment: Salesforce.com, Eclipse IDE, Force.com IDE Apex Classes, Visual Force pages, Custom Objects, Controllers, Sharing Rules, Workflows, Approval Process, Communication Templates, SOAP, REST Web Services, Data loader, Force.com platform, XML, JSON, HTML, CSS, MS Outlook Connector.

Lead.Salesforce Admin/developer

Confidential, Leawood, KS

Responsibilities:

• Extensively worked on customizing case management by creating Assignment rules, Auto response and Escalation rules.
• Implemented Web-to-case and Email-to-case functionalities.
• Created a complete Case Management System using Lightning Components, Controllers, Helper Methods, CSS, Bootstrap and JavaScript.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
• Created data categories for articles and setup articles for internationalization.
• Translated Email templates, VisualForce pages, custom objects/fields using Custom labels and Translation workbench
• Build Force.com sites and customer portal and setup single sign on between instances using OAuth2 authentication and connected app.
• Written Triggers, Apex classes, Batch and schedule jobs.
• Setup LiveAgent as part of case management implementation inside service cloud.
• Worked with global users.
• Validation rules were created to ensure the required data is captured in the fields.
• Deployed code using ant and stored code in Perforce version control repository.
• Automated post sandbox refresh steps.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on Profiles, Groups, Queues and Sharing Rules.
• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Written Apex triggers and tuned code so that classes and triggers are within governor limits.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development and QA Activities.
• Strong experience in working with Security framework, Dashboards and Reporting modules.
• Used Custom Labels in Apex classes and VisualForce Pages so that hard coding and Translations can be managed easily.
• Worked with translation Workbench to enable different languages for users.
• Responsible for creating various Custom Objects, Tabs, Components and VisualForce Pages and Controllers.
• Created complexFormula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Written SOQL queries against force.com API.
• Provide Salesforce best practices and customizations with regard to SDLC
• Participated in the training sessions provided by the Salesforce team.
• Implemented the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through the completion.
• Worked on Unit testing for the customizations and developments done during the project.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented packages in distributing and migrating components or applications within the organization.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component and Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Salesforce Admin/developer

Confidential, Atlanta, GA

Responsibilities:

• Implemented Entitlement Management in process of billing and customer data.
• Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.
• Integrated external financial systems for synching data in Salesforce
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Developed Salesforce.com site and Customer portal for various organizational units and partners.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto - Response Rules for automating business logic
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects
• Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Involved in SFDC Data Migration activities using Force.com Data loader and Import Wizard.
• Designed workflow rules, validation rules, assignment rules and Implemented approval processes to ensure proper authorization.
• Used SOQL and SOSL conceding the governor limits to achieve the required result.
• Performed administration tasks as needed, managing custom fields, Integration and data cleanup.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Performed tasks for Data Migration like Data mapping and Data loading.
• Developed Salesforce.com ETL processes using Cast Iron, Informatica,Ligthning, Java and Salesforce.com Web Services Java API.
• Created dashboards and reports to measure program returns including campaign ROI, lead flow, conversion rates, cost/lead, sales funnel, etc.
• Developed Anonymous block to help in migrating data from the existing objects to newly created objects.
• Designed Email alerts and Visualforce email templates along with custom component.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Handled complex change sets to deploy package from one org to another org involving refactoring the entire case management that involves multiple objects.

Environment: Salesforce.com, Apex Classes, Triggers, Veeva, Controllers, Force.Com, Visualforce Pages, Sales Cloud, ServiceMax, Cast Iron, SOSL, SOQL, Customer Portal, Dashboards, Data Migration, Accounts, Email Alerts, Workflow, Picklists, Reports, ETL, Custom tabs, Custom Objects and Windows.

Confidential, Florida

Salesforce Developer

Responsibilities:

• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created custom objects, Visualforce pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created custom controllers implementing complex code for retrieval from Salesforce to VF pages.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Customizing the flex UI to show real time data consuming Salesforce API.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created mash-ups to include data from many external end-points such as including financial information from 3rd parties in the customer’s profile (Accounts) using WSDL and XML Stream Reader.
• Successfully customized SFDC interface Responsible for performing administrative functions in Salesforce CRM such as create/modify pick-lists and lookup fields.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Created and deployed complex workflow rules according to the business requirements.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Web Services API, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates.

Salesforce Admin/developer

Confidential, Palo Alto, CA

Responsibilities:

• Creating application to maintain the details of the product from demand phase to production phase.
• Coordinated business process review meetings with multiple teams to establish standard workflow processes.
• Using profiles to control maintenance updates in production environment.
• Creating web services using Apex to integrate data from different platforms in to force.com.
• Creating unit cases to test Apex classes and triggers.
• Creating visual force controllers to restrict access to custom websites built using Force.com.
• Implemented SFDC web - to-lead functionality into the corporate site to make lead management simple and efficient.
• Analyze cases and document solutions related to issues during production and maintenance.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning to accurate forecasting purposes.
• Creating triggers to enforce constraints on the fields and schedule tasks.
• Creating schedules for tracking shipping and payment of raw materials and products.
• Creating auto assignment rules using the workflow process to route tasks.
• Handled administration, maintenance and support of Salesforce modules for 50 users.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities
• Provided on-going trainings to various marketing and sales teams on Salesforce.com built customer database applications

Environment: Salesforce platform, Apex data loader, Visualforce Pages, Workflows, Reports, Custom Objects, Custom Tabs, Apex Language, SOAP API and Windows..

Confidential . Los Angeles, CA

Salesforce Developer.

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Carried out regular meetings and walkthroughs with development team members, Project Manager and Quality analyst to better understand system functionality.
• Conducted JAD sessions with the management, different 3rd party vendors, users, and commercial and other stakeholders for open and pending issues to develop specifications.
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Used Data migration tools and de-duplication.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatics on Demand.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using TIBCO as the middleware.
• Developed the messaging adapters to be used with TIBCO/RV for communication between different components.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Confidential, San Ramon, CA

Java /J2EE Developer:

Responsibilities:

• Responsible for analyzing, coding and implementing several modules of this application
• The Application was designed and developed with Spring MVC and iBatis ORM.
• Used JSP, HTML, Spring and CSS for content layout and presentation.
• Implemented business logic using Beans, Controllers and DB functions.
• Designed and developed validations using Hibernate validator framework using existing and custom annotations on the Bean classes.
• Participated in Analysis and Design, reviewed design with the client.
• Aided in writing design specifications and developing test cases.
• Developed user interfaces using Spring, JSP, HTML, CSS, JavaScript and JQuery with JSON, AngularJS.
• Integrated iBatis ORM to facilitate SQL queries and functions to represent OR mapping.
• Used Spring Framework for dependency injection for Action classes using Application Context xml file.
• Developed UI validations using JQuery.
• Involved in server side development for most of the CRs.
• Implemented the logging mechanism using Log4j framework.
• Used CVS as version control system for the source code and project documents.

Environment: Java/J2EE, Spring, Spring MVC, Hibernate, JSP, HTML, CSS, JavaScript, JSON, AngularJS, Rest, XML, UML, JQuery, Ajax.

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in elaboration, construction phases and deployments of EAR files in the RUP process.
• Designed and Created Domain model and schema using object oriented design / UML diagrams on RSA.
• Developed the workflow interfaces using JSPs that are developed using Struts Tiles Layouts and the request processors using the Dispatch Action and Action.
• Developed the complete Exception module using the existing framework that embraces Struts, Java, JSP, JSTL, and Ajax.
• Created User Interface screens using HTML, DHTML, AJAX, CSS, Java script.
• Configured plug in classes for the interfaces of struts with spring and to delegate controls to use MVC design pattern.
• Created Spring Interceptors to validate web service requests and enables notifications.
• Used RAD application development and configured external capabilities for various interfaces.
• Used Oracle database for SQL, PL/SQL scripts, stored procedures, functions, triggers, Oracle forms/Reports, Performance Tuning and Optimization.
• Worked on creating topics, queues and MDBs for communication by using Web Sphere JMS.
• Unit tested all the classes using JUNIT at various class level and methods level.
• Worked on Installing and configured Web Sphere Application Server.
• Made use of WINCVS for checkout and check in operations.

Environment:: RAD 6.0, WAS 6.0, Struts 1.2, Spring Framework 1.2, Java 1.4.2, JSP 2.0, HTML, XML, XSL/XSLT, JavaScript, JavaBeans, AJAX, Oracle 9i, RMI, WINCVS, Windows XP, UNIX.