PROFESSIONAL SUMMARY:

• Certified Salesforce Administrator and App Builder with 9 years of IT experience and 6+ years of experience in Salesforce.com CRM Platform and Force.com platform as a developer and administrator. Organized and goal - oriented Professional Software Development Experience with strong designing and programming technical skills.
• Experience with the Salesforce Lightning Components and Lightning Pages, Lightning Design Systems.
• Possess comprehensive understanding on SFDC Classic and Lightning full life cycle.
• Experience in working on Apex Language (Triggers, Classes, Test Methods), Visualforce Pages and Visualforce Components & Controllers, Salesforce AppExchange and JAVA.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Proficient in designing the components using Objects and Fields, Roles, Page layouts, Visualforce Pages, Apex Classes, Controllers & Triggers, Workflows for automating different business process and various other components as per the client and application requirements.
• Designed customizations and configurations of SFDC objects, page layouts, workflows, document templates, data fields, reports and dashboards according to the business need.
• Creating Web Services for handling requests and API and SaaS based applications using REST or SOAP-based web services (SOA)
• Experience in using SOAP web services for communicating with external systems and REST API for communicating with internal PHP system.
• Experience in writing SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers and batch classes.
• Deploying Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Extensive experience using Salesforce.com Administration and Creating Roles, Profiles, Page Layouts, Workflow Alerts and Actions, and Approval Workflows.
• Implemented security and sharing rules at object, field, and record level for different users at various levels of organization.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML.
• Understanding of the SFDC data model, customizing schema using custom objects, fields, master - detail and lookup relationship.
• Experience in Salesforce for Outlook (SFO) product Outlook Connector.
• Experience with extraction, transformation and load (ETL) tools.
• Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Hands on experienced in database development using PL/SQL in MySQL, SQL server 2005 and oracle.
• Strong knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages
• Good Expertise in creating various Reports which include matrix and summary reports, dashboards and graphics, pie charts and Report Folders.
• User Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Knowledge in campaigns with tools focused on data, emails, marketing automation, CRM, content marketing, engagement, and conversion optimization.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Experience with end to end implementation one or more of Sales Force CRM suite of products - service cloud, marketing cloud, Heroku and Wave.
• Implemented Salesforce lightning components based on the client requirement to change the classic version to lightning version.
• Knowledge of WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule Apex Programs
• Develop comprehensive data analysis models to forecast inventories to ensure more efficient and effective management of resources.
• Experienced in working across various SFDC implementations covering Sales Cloud, Service Cloud, Call Center and Chatter.
• Worked extensively with lightning process builder flows, Connect API, Chatter and quick Actions.
• Extensive knowledge in tools such as SourceTree (GIT), Jenkins, Eclipse, Mavens Mate and Sublime.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.
• Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatica Cloud.
• Gained a strong knowledge of synchronization, data-modeling, data extraction, transformation, data Loading, scheduling, monitoring, and reporting in a cloud computing environment.
• I have a good understanding of development environment using AGILE methodologies with SCRUM process. Participated in Daily Scrums, Sprint Planning, Sprint Retrospective meetings.

TECHNICAL SKILLS:

Programming Languages: Java, Apex, C, C++, XML

Query Languages: SQL, SOQL, SOSL

Operating Systems: Windows 10/8/7, UNIX/Linux Platform

Scripting Languages: JavaScript, Python, PHP

Web Technologies: Web Services, HTML, XML, CSS and JavaScript

Tools: MS Office, Eclipse, Workbench, Apex Data Loader

Apex Data Loader, Eclipse Plug: in, Informatica Cloud

SFDC Technologies: Force.com platform, Salesforce SFA, Custom Objects, Workflow, S Controls, Approvals, Apex Classes/Controllers, Test Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components), AJAX, Case Management Automation, Sandbox Development & Testing, Reports, Dashboards, Analytical Snapshot and Data Migration.

Cloud Platforms: Salesforce CRM Force.com

Databases: PL/SQL, RDBMS, Oracle 8i/9i/10g/11g, MS Access and MySQL

Waterfall, Agile, Scrum v: model, SDLC

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Sr.SalesForce Admin/Developer

Responsibilities:

• Involved in Direct discussions with the Business users to gather the requirements and provided input for the design from Technical Stand point.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Developed UI/UX changes for better user interface using Salesforce Lightning Design system
• Administered Salesforce by mapping and loading data into Salesforce, building and managing dashboards, views, and reports, and designing and developing workflows and assignment rules to automate manual processes, managing Users, profiles, permissions.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Deploying Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Creating Web Services for handling requests and API and SaaS based applications using REST or SOAP-based web services (SOA)
• Lightning experience work with Salesforce1 mobile.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.
• Organized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to- Lead and Auto-Response rules.
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process
• Worked on Service cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.
• Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages, and implemented Salesforce Chatter functionality for one to many business users.
• Worked on Apex classes, controllers, controller extensions.
• Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Provided enhancements to the Salesforce deliverables by involving in User Acceptance Testing (UAT) and working the internal areas within the organization.
• Wrote SOSL and SOQL queries with consideration to Governor Limits to export bulk data and data modifications.
• Worked with various Applications from App Exchange like Apttus, Riva Cloud, DocuSign etc and implemented them
• Performed inbound, outbound integration with external systems using REST, SOAP Web services API and JSON Serialization and Deserializations.
• Used OWD settings (Organization Wide Defaults), Field-level Security, Profiles to ensure Data Integrity.
• Performed Data Modeling, Data Extraction and Transformation using Informatica On Demand.
• Created Visualforce Page using iframes and also created a Visualforce page for displaying google maps
• Involved in creating Apex Class and Visual Force pages for RFP (Request for Proposal) and CPQ (Configure, Price and Quote) as per the business.
• Worked as a Sales Force Chatter APP with the organization and regularly participated in the meetings and chatter community.
• Implemented Command Line Interface(CLI) to schedule database operations
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.

E nvironment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Lightning, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Ant tool, Windows XP.

Confidential, Chicago, IL

Sr.SalesForce Admin/Developer

Responsibilities:

• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Visual Force pages and Salesforce Lightning Experience as user interface.
• Proactively developed Apex Triggers and Apex classes. Created and managed Validation rules, formulas, Page layouts, permission sets and Assignment rules.
• Managed Data Builds with the help of Jenkins and Ant Scripts, Moved data in between Sandboxes and Bit Bucket Repositories.
• Performed Apex Callouts to invoke external third party web services with future methods and REST API.
• Used Batch Apex for performing heavy Data Cleansing and archiving large number of records.
• Deployed and configured ExactTarget from AppExchange to manage marketing cloud campaign creation and management. Configured and managed Social media, Email Marketing.
• Used Ajax Toolkit to make asynchronous calls for optimizing data retrieval Process.
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Designed and developed UNIX shell scripts as part of the ETL process to automate the process of loading, pulling the data for testing ETL loads.
• Written several shell scripts using UNIX Korn shell for file transfers, error log creations and log file cleanup process.
• Imported Excel-based customer data into Salesforce using LEXI Loader.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic
• Worked on Chatter Post (Topic, FeedItem and Topic Assignment) and Process Builder to automate flows.
• Involved in Agile testing, UNIT testing and Integration testing.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Managed and implements customization requests by Business Users, including creating workflow triggers, workflow alerts, and automated email response.
• Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader.
• Created Relationships and Junction objects to implement Roll-up Summary fields to aggregate data from child records on to the parent.
• Configured federated login to ensure that single sign on in implemented across the company.
• Created various custom buttons with JavaScript logic to perform one-click operations.
• Created custom and Apex sharing rules for different objects to limit the record accessibility based on the user profile.
• Integration of Sales cloud with external information systems using SOAP API web services
• Implemented the Marketing process to remove dupe contacts, Leads. Auto Merge Leads, Contacts if already exists.
• Created framework for reports using new custom analytic recreate data requirements specification ports.
• Data migration from a custom object (Partner and Partner Contact) to standard object (Account and Contact)
• Used Responsive Codes for the development of custom pages

Environment: Salesforce.com platform, APEX language, Customizations, Workflows, Process Builder, Visualforce Pages, Triggers, Controllers, REST APIs, JavaScript, Web Services, Change Sets, Chatter, Sales Cloud, Reports and Dashboards, GitHub

Confidential, Kansas City, MO

Sales Force Admin/Developer

Responsibilities:

• Managed Salesforce Automation, Complex workflows, Time Triggered Workflows, Outbound messages, Approvals and processes to achieve required automation tasks.
• Incorporated other web technologies into VisualForce pages development such as JavaScript, CSS, JQuery and Ajax.
• Developed apex triggers to perform custom actions before and after the changes to Contacts, accounts, Leads.
• Implemented custom controllers for Data retrieval from Sales Force to VisualForce pages.
• Used Wrapper Classes to provide support for different data types or properties for Visualforce Pages.
• Used RESTful web services for salesforce integration and to retrieve contacts from Oracle database.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Deployed application from Sandbox to Sandbox and Sandbox to Production environments using Change Sets.
• Configured DocuSign from AppExchange to integrate with Salesforce Org and sent NDAs and Product Evaluation forms directly from Salesforce for approvals and e-signature.
• Used Batch Apex, SOQL to fetch and perform updates on very large records.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages and also avoid View State Limit.
• Maintained CPQ (Configure, Price, Quote) tool updated with latest functionality by Installing Apttus CPQ releases.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Worked with the customization, Data Migration and Integration tools like Apex Data Loader etc.
• Creating custom logging mechanism by inserting data into custom object.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Worked on Data Modeling, Databases, API integration, reports, dashboards and code deployment.
• Customized the Out of the box Lead Conversion functionality to support business requirement with a combination of Triggers, Classes and Visual Force Pages.
• Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.
• Performed inbound, outbound integration with websites using REST API, SOAP Web services API (WSDL).
• Supported data migration activities for migrating data from various business centers and business enter users with the support of Saleforce.com.

Environment: Salesforce.com platform, HTML, CSS, Java Script, Angular JS, Validations, Work Flows, Apex Triggers, Reports, Custom Objects, Custom Tabs, Visual Force Pages, Components and Controllers, Data Loader, Web Services, Email Services, Security Controls, Eclipse IDE, Sandbox Data Loading.

Confidential, Philadelphia, PA

Sales Force Developer

Responsibilities:

• Involved in study of underlying architecture, design and database model to ensure compliance to requirements and standards.
• Performed Optimization at both the Mapping Level and Session Level.
• Used Process Builders for record creation as well as record updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Worked extensively on Informatica transformations like Source Qualifier, Expression, Filter, Router, Aggregator, Lookup, Update Strategy, Stored Procedure, and Sequence generator, Joiner, Union and Normalizer.
• Used DB-Amp to migrate the data from salesforce to SQL and vice-versa.
• Created S-controls, which send email alerts to service people group when systems go down.
• Designed technical design documents from BRS/FRS.
• Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created Temporary Tables to store the data from Legacy system.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Involved in Integration with SQL Server using third party integration tool BizTalk.
• Created Util classes and Batch files to clone Project, Phase and Tasks from its corresponding templates.

Environment: Agile, Salesforce.com platform, Apex Language, S-Objects, SOQL, SOSL, Visual Force Pages, Data Loader, Custom Settings, CSS, Web Services API, Sales Cloud, Service Cloud, Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Java Script, CSS, Test Classes, Test Scripts, DML Queries.

Confidential

Sr.Java Developer

Responsibilities:

• Involved in development, design and implementation of front end part of the application.
• Developed user interface using JSP, JSP Tag libraries and JavaScript to simplify the complexities of the application.
• Used SOAP UI to test the web services, created SOAP UI test cases and worked on SOAP composite projects.
• Experience in using AJAX framework for quickly creating efficient and interactive Web applications that work across all popular browsers
• Designed and developed User Interfaces, Menus using HTML, DHTML, JSP, Java Script, client side and server side validations.
• Used PL/SQL, Stored Procedures and table level and system level triggers for handling database processing and for generating analysis reports.
• Developed code to call the web service/APIs to fetch the data
• Involved in the security issues of SSO.
• Implemented store procedures and triggers using PL/SQL.
• Involved in installing and configuring Eclipse and Maven for development
• Developed various UML diagrams.
• Wrote Custom tags and Tag Library Descriptor (TLD) for encapsulating dynamic functionality and used JSTL tags for populating data on the JSP.
• Written Data Objects Java Beans for presenting the back-end retrieved values on the web pages.
• Designed and implemented the database interaction using JDBC, and stored procedures using PL/SQL.
• Developed Web Services to allow communication between application through SOAP over HTTP
• Performed Integration Testing by adding all modules together for the web based application.
• Involved in team for production and deployment phase of the application

Environment: Java, J2EE, Spring, Spring JDBC, Oracle 10g, UML, XML,1 Web services, JSP, SOAP, Bootstrap, Eclipse, SVN, WebLogic 8.1, Tomcat, Oracle 9i, PL/SQL, Ant, JUnit, UNIX.

Confidential

Java Developer

Responsibilities:

• Participated in Design meetings and technical discussions.
• Implemented web application with JSF.
• Implemented web layer with Hibernate.
• Developed Java Servlets and Beans for Backend processes.
• Developed JavaBeans to be used by JSP pages for presenting Web content.
• Designed and implemented the UI using HTML, JSP, Ext.js and Java, Adobe Flex.
• Used Action Forms and DynaActionForms to collect the user input
• Wrote SQL scripts to create and maintain the database, roles, users, tables, views, procedures and triggers in Oracle
• Involved in Normalization of database and created stored procedures using PL/SQL.
• Created SQL queries and Stored Procedures for CRUD (Create, Read, Update and Delete) operations on database
• Maintain Test Logs, Test Summary reports and participated in status Meetings.
• Review of Test Scripts and Execution of Test Scripts.
• Preparation of Test status and defect reports.

Environment: Core Java, JDK, J2EE, Servlets, JSP, Struts, MVC, EJB, Java Beans, SQL, PL/SQL, Design Patterns, JDBC, JBOSS, Log4J, Apache ANT, JavaScript, CSS, HTML, XML, DB2, Stored Procedures, Windows 2000/NT/98 OS.