PROFESSIONAL SUMMARY:

• Over 7 Years of IT experience with around 5 years of experience in the Salesforce.com CRM Platform as Developer/ Administrator and 2+ years of experience with Java/J2EE technologies.
• Extensive experience with APEX code, Apex Trigger, Apex class & Apex Web service and Visualforce (page, Component & Controllers), Java, HTML, CSS, AJAX, DOM and JavaScript.
• Experience working in Salesforce Lightning experience and using Salesforce1 mobile application.
• Experience in building new apps with the Lightning App Builder and Lightning components.
• Experience on Wave Analytics using Salesforce Analytics Query Language ( SAQL ).
• Experience in writing complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Participated in developing Apttus products such as QTC and CPQ.
• Experience in using and implementing Custom tabs, Custom Objects, Reports, Analytical Snapshots and Dashboards.
• Extensive experience working on custom fields, Picklist, Workflow Alerts and Actions, Approval Workflow, Validation Rules, Approval Processes, Custom reports and Email generation according to application requirements
• Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.
• Proficient in analyzing Entity Relationship diagram (ERD), business requirements and implementing them to Salesforce objects, master - detail relationships, lookup relationships.
• Hands on experience implementing Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization
• Excellent programming skills in JAVA and J2EE technologies including Enterprise Java Beans(EJB), Servlets, JSP, JSF, XML, JMS, JDBC, etc.
• Experience Working on tasks involving migration of data from various systems into Salesforce CRM using ETL tools like Informatica on Demand, Cast Iron experience, to synchronize data between SFDC and web service endpoints.
• Experience in scripting languages like HTML, DHTML, XML, Java Script and software applications like, Dream weaver, Microsoft Word, Excel, PowerPoint, SharePoint.
• Strong skill set in the ServiceNow suite development including SOAP/REST integration, Web Services, Discovery, Workflow, and CMDB.
• In-depth knowledge about Direct Web service API of Service now, SOAP and WSDL. Extensively worked with REST GET and POST using basic HTTP Authentication.
• Experience in working on Mavensmate /Sublime Text, Eclipse IDE with Force.com plug-in, command line interface.
• Strong experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds, Communities and Force.com platform.
• Good Domain Knowledge of Shipping, Insurance, Sales cloud, Service cloud, Communities, HR Business, Health Services and Grant Management.
• Experience with AppExchange applications for third party download related to customer satisfaction and feedback.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Profound experience and understanding of Object Oriented Design (OOD), UML, MVC, multi-tier architectures and distributed architectures.
• Experience in using Salesforce’s AI-powered CRM, Einstein.

TECHNICAL SKILLS:

Force.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Apttus, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in

Database: Microsoft SQL Server 2000/2005/ 2008, MS Access, Oracle 8i/ 9i/ 10g/ 11g and MySQL

ETL/Integration Tool: Informatica, Force.com, Data loader, Force.com Workbench, Ipedo, Cast Iron systems, TIBCO, WebSphere, Composite, Scribe.

Web: HTML, XML, CSS, JSP, JavaScript, .NET, WSDL, SOAP

Platforms: Windows 98/2000/XP/2003/vista/7, Windows Server 2000/2003/2008

Tools: Eclipse IDE, MS-Visio, MS-Project 2000.

Languages: C, Java, J2EE, Servlets, Apex, JavaScript, JavaBeans, XML, SQL

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Salesforce Consultant/ Developer

• Customized standard objects to meet the requirements of the client, by adding new fields, validation rules, relationships and Triggers.
• Created Custom Applications, and developed Custom Objects for those Custom Applications.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Used Apttus X-author migration tool to deploy the templates and data from Dev sandbox to Production.
• Created Custom Fields, Relationships, Field Dependencies, Validation Rules, Lookup Filters and Record Types for Applications.
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Salesforce Objects. Used it to read, extract and load data from comma separated value (CSV) files
• Created and used Email templates in HTML and Visualforce
• Customized Salesforce CRM functionality with Visual Force and Apex code according to the requirements
• Worked on Communities implementations.
• Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in to Salesforce.
• Designed, implemented the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts, Communities, chatter to suit the needs of the Application
• Worked on Sales and Service cloud communities sharing Business Process extend them across offices and departments, and outward to customers and partners
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Identified and debug system errors in relation to declarative automated tools, website integration and Apex
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual communities, Workflows, Salesforce support communities and Chatter groups
• Implemented Visualforce pages with public-facing websites by using Force.com Sites
• Developed web-to-lead functionality for company website which directs leads from web to Salesforce Org.
• Tested Apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records. Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device
• Deployed the enhancements of Fields, Triggers, Reports and Workflows in to the test and production boxes to keep them in sync
• Created SOAP Web Services using WSDL, XML and SOAP for transferring data.
• Created various RAML resources to implement REST Based APIs as a part of project implementation.
• Involved in eliciting requirements using documents analysis, requirement workshops, brainstorming, use cases and workflow analysis
• Maintained & updated existing test automation harness (Selenium) and Administered continuous integration servers (Jenkins, Bamboo)
• Experienced in using Bitbucket for code collaboration
• Created test environment and automated build process(ANT)
• Participated in Salesforce DX pilot release.

Confidential, Charlotte, NC

Salesforce.com Developer/Admin

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Designed creative websites that were responsive and mobile friendly using Bootstrap or Webflow as well as additional media queries
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Created REST API's using RAML and developed flows using APIKIT Router
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Understood the business process and developed presentation layer components, using Velocity, HTML and JavaScript
• Creating user friendly Communities for different users.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.

Confidential, Parsippany, NJ

Salesforce.com Administrator/Developer

• Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries , and Assignment rules .
• Modified existing Approval processes and created Approval steps which used email alerts and field updates .
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Performed inbound, outbound integration with websites using REST, SOAP Web services API
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Conducted JAD sessions, analysis development, test inspections, and other project meetings throughout project life cycle.
• Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales, and Account.
• Set up visibility securities like roles, profiles, field level securities. Set up person accounts in sandbox.
• Developed Custom Objects, Custom Reports, and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Confidential, Marietta, GA

Salesforce.com Administrator/Developer

• Involved in documentation and shared the requirements with Salesforce.com consultants while implementing the solutions.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Involved in querying Salesforce data using SOQL & SOSL queries using Force.com Explorer.
• Prepared Presentations and documentations for operational events that effectively communicated the desired information.
• Participated in gathering requirements and develop data model to suit complex business needs.
• Developed Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Worked with Communities to meet the business needs for using the company branding
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Understanding SFDC CRM processes to document pre-sale activities at the company based on the business life cycle.
• Integrated SFDC with Oracle ERP for order management system using Informatica .
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force and other utilities.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.

Confidential

Java developer

• Created Class Diagrams, Sequence Diagrams, Use Case diagrams and Deployment Diagrams.
• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams
• Developed the java beans (POJO) to represent the model classes and mapped them to the tables using the Hibernate Mapping files
• Understood the business process and developed presentation layer components, using Velocity, HTML and JavaScript
• Analyze data and involved in creating reports using SQL queries for all issued Action items.
• Developed Web components using Servlets, JSP’s, tag Libraries, XML, XSL, Tiles Framework, Struts and UML.
• Used Eclipse as an IDE and Apache Tomcat as an application Server.
• Used AJAX in one of the modules to do asynchronous changes to the pages.
• Developed Client request validations and processing using JavaScript.
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
• Used JNDI realms to authenticate users in a web application.
• Worked on XML conversions and Validations.
• Worked on CSS (Cascading Style Sheets).
• Involved in all phases of testing (Unit, Integration and System).