SUMMARY:

• Around 8+ years of IT experience with around 5+ years of experience in Salesforce.com CRM platform as an Administrator and Developer and 2.5 years of experience in JAVA technologies.
• Excellent problem solving and analytical skills combined with a strong business and technical acumen.
• Experience in Agile software development environment.
• Excellent written and oral communication skills, technical leadership and mentoring to the team and drive key projects
• Good understanding of Salesforce.com CRM and its Development Life Cycle.
• Implementation and Integration experience using custom objects, Triggers, workflows/ workflow rules, approvals, S­Controls Visual Force Pages, and Apex classes.
• Developed services and scripts to provide bi­directional data transfers between Salesforce.com and existing internal systems.
• Solid understanding of the SFDC Data model, Data Architecture and Data Management.
• Involved in software life cycle of analysis, designing, developing, testing, installing, configuring and maintaining applications.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Good Exposure on Apttus products such as CPQ.
• Good Exposure on Configuring of Customer portal and Partner Portal.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Experience with Sales Cloud and Service Cloud Functionalities.
• Hands on experience with Salesforce Lightning Builder, Salesforce lightning components.
• Good experience on visual force UI using lightning components.
• Hands on experience in SFDC development using Apex classes and Triggers, Components, Visualforce, Integration, JavaScript, Ajax, CSS Styles, Reports, SOQL, SOSL, Process Builder and Flows.
• Proficiency in performing SFDC Administrative tasks like creating Profiles, consigning Roles, validation rules, Users, Page Layouts, Record Types, Email Services, Workflows, Approvals, Custom Reports, Dashboards, Custom objects, Fields and role - based page layouts.
• Thorough knowledge in the security and sharing model which is used to finely control the user’s access to different data.
• Extensive experience in data migration and integration using Data Loader and management in bulk.
• Expertise in working on Scheduled jobs and APEX Batch jobs and executed approval processes, e­mail services and workflows via customization.
• Experience with tools like Force.com Explorer, Force.com Migration and force.com Excel connector.

TECHNICAL SKILLS:

Salesforce Technologies: Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

Sales force Tools& Integration Tools: Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

System Tools: SQL Server management Studio, SQL Profiler, Performance monitor, Microsoft visual studio2005/ 2008, Microsoft Office Suite

CRM: Sales force

Data Modeling: UML, MS Visio, Lucid Chart

Scripting Languages: Transact SQL, C, C+, Java, HTML, XML, VB Script, Apex Language, Apex Trigger, Apex Scheduler, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force Page, Component & Controllers, JSON, SAML, SOAP, REST

IDE: IBM RAD, Eclipse 3.5, Web Sphere Integration Developer. Force.com IDE.

Operating Systems: MS Windows XP/ME/98/95/ 2000/NT 4.0, Red Hat Linux and Unix.

PROFESSIONAL EXPERIENCE:

Confidential, CA

Salesforce.com Admin/Developer

Responsibilities:

• Worked from Spike analysis of the project for designing the structure of Rate cards on both Opportunity level and CPQ level.
• Understood the entire workflow of the business in different levels from creating an opportunity to invoicing the customer.
• Performed detail analysis of the requirement and customized the application as per the given requirement by working closely with Business Analyst, SME, Architect, Sales team and Business users.
• Built JavaScript Button and customized a visual force page taking that button as trigger point.
• Created various Custom Objects and worked both on Salesforce.com standard objects like Account, Opportunity, Price List, Proposal, Configuration and custom objects.
• Worked on advanced fields like Pick lists, dependent pick lists and multi select picklist.
• Responsible for writing SOSL and SOQL queries with consideration to Governor limits for data manipulation
• Collaborated with multiple scrum teams and conducted alignment meetings to finalize the designs and implementations.
• Worked on Validating the Approval process for Rate Card Products in the Apttus CPQ cart.
• Worked on Enhancing the internal orders (ZAV) at CPQ level.
• Extensively worked on Proposal/Quote generation in APTTUS CPQ.
• Worked on Salesforce integration with multiple tools like Confidential Sign, Conga document generation, SAP HANA and Financial Field.
• Worked on PS Enterprise application for building the rate cards and associating them into different sets based on the currency values and Country ISO code.
• Extensively worked on Apttus CPQ for quote/proposal creation and customizations at Proposal level.
• Worked on Product configurations (Bundles, Option groups and Options) and pricing setup using CPQ/Product console
• Customizing the Apttus product configurator and quote application according to business needs.
• I also worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, contract templates.
• Worked on Customizing the Apttus CPQ standard functionalities like Importing the Opportunity products to cart line items and Sync back the Proposal Line items back to Opportunity products.
• Designed multiple Custom Formula Fields, Field Dependencies, Validation Rules and Field updates based on the business Requirement.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visualforce, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Apttus CPQ, Apttus Proposal Management Application, PS-Enterprise, Eclipse.

Confidential, CA

Salesforce.com Admin/Developer

Responsibilities:

• Worked with different business users to understand requirements and analyzing the Scope of requirements.
• Developed a new salesforce application called V endor Relationship Management (VRM) for Constellation Brand Marketing business users to manage their prime vendors, Sub vendors, Interaction and Activities, capabilities, Sub capabilities of vendors etc.
• Designed, developed and deployed the multiple Custom objects, Page layouts, Custom tabs, Components.
• To enhance VRM application user interface and as per the multiple requirements worked with complex Visualforce pages and Apex classes.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the VRM processes.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Worked on Data Transformation and Data Cleansing activities to manage around 6 million f data in the salesforce which is coming from multiple sources.
• As part of managing bulk Data Import, Export, Update, Delete and Upsert worked on the Apex Data Loader, MuleSoft Data Loader and Jitterbit Data Loader.
• Developed multiple batch apex classes to work on bulk data deduplication and reparenting for all Constellation Brand Consumer and Interaction information.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Managing UAT sessions and Project communication. Issue (Defects) Management and Tracking. Status Reporting and Tracking. Coordinating between teams for the defect fix and testing.
• Provided Post Implementation Support and end-user Training.
• Worked Multiple documentation like HDD, LDD, TDD, UAT Test Script documentation and Salesforce End User Training Guide

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Workflow

& Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, JavaScript & jQuery, Eclipse IDE Plugin, Windows.

Confidential, NY

Salesforce.com Admin/Developer

Responsibilities:

• Responsible for supporting the day to day operations of a complex Salesforce.com implementation.
• Developed custom applications using Salesforce lightning design system (lds).
• Design and Development of Web Services and Integration using Salesforce SOAP/REST API.
• Involved in QA support and Bug fixing.
• Involved in defining roles and profiles for internal users.
• Involved in Apttus CPQ Configuration and Customization in Salesforce to maintain Quote management.
• Implemented Sales cloud, Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers
• Implemented apps on open source Aura framework.
• Configured products, Catalog, Catalog Hierarchies, price Lists across all products.
• Involved in end to end QA and UAT testing and validation of CPQ including products, Pricing, quoting etc.
• V arious pricing factors like variance pricing, volume-based pricing, attribute-based pricing has been configured.
• Involved in end to end testing and configuration enhancements for the CPQ functionalities.
• As Part of Integration involved in downloading PARDOT app from App Exchange to Salesforce and also worked on creating mapping between Prospect table from PARDOT with Salesforce lead object.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages, Apex Classes, Controller Classes and Apex Triggers .
• Made new feature enhancements on service cloud console view and developed some Visualforce components.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Having experience with enterprise search engine integration.
• Integrated the SOAP/REST API based Web Services and Informatica on Demand for extracting the data from external systems and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Extracted the data from Salesforce.com application into the external databases (Oracle 11g) for generating large data reports using the Informatica on Demand.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created test scenarios on sandbox environment, created packages and moved in between on Sandboxes and Production environments to place final implementations.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created test scenarios on sandbox environment, created packages and moved in between on Sandboxes and Production environments to place final implementations.

Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, JavaScript, Workflow

& Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug­in, Windows XP, Angular JS, Vue JS, Data loader, Workflows, Visual force, Triggers, Batch Classes.

Confidential

Salesforce.com Consultant

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce lightning implementation and documented the Business and Software Requirements.
• Created various Custom Objects, Custom Settings, Custom Labels, V alidation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in managing Community application such as Ideas and Answers.
• Involved in customizing Customer portal and partner portal.
• Involved in creating sites for different portals.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug­in using Eclipse.
• Detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.

Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, JavaScript, Workflow

& Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug­in, Windows XP.

Confidential, Boston

Salesforce.com Consultant

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the organization.
• Tested and Installed Address Tools of Proven works from App Exchange to implement them
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Functionality for Address fills up in the organization
• Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Followed Six Sigma DMAIC methodology to implement all the phases - Define, Measure, Analyze, Improve and Control.
• Implemented Email­to­Case using XML. Converted the Email threads regarding customer service issues into XML strings that are converted into cases and linked those cases with their respective Accounts and Contacts.
• Designed various Web pages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaign, Reports and Dashboards.
• Designed and deployed the Custom objects, Custom tabs, Entity Relationship data model, validation rules, workflow rules, Auto Response rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, JavaScript, Workflow

& Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plugin.

Confidential

Java/J2ee Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
• Responsible for development of various GUI Screens using HTML, CSS, JavaScript and JSP.
• Responsible for Coding using JSP, Spring and XML.
• Developed client-side validation code using JavaScript and JQUERY
• Handled all the client-side validations, slide show, hide and show controls, dropdown menus and tab navigation using JQUER Y .
• Implemented Model View Control (MVC) architecture using Spring Framework.
• Used spring framework for dependency injection with the help of Configuration files.
• Involved in coding DAO layer using Hibernate to access the Oracle database.
• Extensively used JavaScript for client-side validations.
• Involved in writing procedures and packages for Report Generation using Oracle as Database.
• Involved in writing code for printing of Report pages in HTML format and Microsoft Excel files.
• Responsible for Testing ­ unit testing & integration testing using JUNIT.
• Used Ant tool to build and deploy application on Tomcat Server.

Environment: Java/J2EE, Spring, Hibernate, PL/SQL, JUNIT, ANT, HTML, JSP, CSS, JavaScript, XML, Oracle JDeveloper, Apache Tomcat, MS Excel.

Confidential

Junior Java Programmer

Responsibilities:

• Involved in Design and development of application modules, model components and Requirement documents.
• Designed and Implemented business components using J2EE technologies & Design patterns.
• Created Patient Management System module, which includes Patient related information, which can be managed by Administrator.
• Implemented from based authentication and maintained Session State Information throughout the web transaction.
• Analyzed and tested features to upload, save, retrieve, share documents among designated users.
• Built a reporting module for user action tracking and statistics of usage.
• Gained insight into various phases within SDLC and interacted directly with the client throughout the project.
• Developed and deployed UI layer logics of sites using JSP, JavaScript, HTML and CSS.
• Involved in testing applications in different stages e.g. TEST, preproduction and production.
• Involved in critical Bug fixes and Enhancement of application and used Subversion to implement version control system.

Environment: Eclipse, WSAD, Clear Case, Toad, numerous IBM mainframe utility programs, Network Data Mover (NDM), table BASE, RPG II, VSAM, Microsoft Suite (Word, Excel, PowerPoint, Access).