Technical Support Specialist Resume New York, NY - Hire IT People

SUMMARY:

Recent Information Systems Graduate with solid knowledge and experience in analyzing and translating business needs to IT solutions and vice - versa. I’m experienced with DBMS including MySQL, Oracle, and PSQL, quick to learn and master new software and technology, and constantly up to date with the latest technology and tools.

TECHNICAL SKILLS:

Programming Languages: Java, SQL, Python, HTML

Operating Systems: Windows 10, Linux, Mac OS X 10.7

Database: MySQL, Microsoft SQL Server, Oracle, PSQL

Software: Active Directory, Microsoft Office, advanced Excel and Power Point, RapidMiner, Tableau, Netbase, Google Analytics

EXPERIENCE:

Confidential, New York, NY

Technical Support Specialist

Responsibilities:

Designed, purchased, installed, and tested new systems and software within budget to meet client needs
Performed diagnostic testing to identify hardware/software problems and then repaired them
Provided customer service and technical support for clients to troubleshoot and resolve home computer issues
Restored data from various backup sources, moved computer set-ups, and changed software to ensure client satisfaction

Confidential, New York, NY

Logistics and Business Development Associate

Responsibilities:

Researched and analyzed company logistics networks and objectives in order to manage and develop business opportunities with financial profitability
Ensured customer satisfaction by reviewing shipments and proactively identifying potential issues for resolution
Monitored the logistics market to determine freight rates to maintain competitiveness within the marketplace
Verified that all financial paperwork was processed and maintained by confirming payment amounts and billing information

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Technical Support Specialist Resume

New York, NY

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