OBJECTIVE

• To provide ServiceNow technical expertise as Senior Consultant for Service - Now platform implementation and customizations that will allow me utilize my knowledge of Service-Now platform acquired by working for ServiceNow as Senior Technical Support Developer, as well as implementation Confidential working in the past for the ServiceNow partners.

TECHNICAL SKILLS

Languages: Java (J2EE), JavaScript, C++/C#, C, PL/SQL, PHP, JSP, JSF, ASP.NET, XHTML, XML, CSS, JavaScript, Progress 4GL, Powerbuilder (Powerscript).

Databases: Oracle RDBMS, MySql, MS SQL Server, MS-Access.

Operating Systems: Windows Vista/XP/98, UNIX/Linux, OS X.

Software: ServiceNow, NetBeans IDE, Eclipse IDE, Visual Studio 2008, Powerbuilder, Toad, Bugzilla.

Servers: Apache HTTP Server, Tomcat, JBoss AS, Adobe Dreamweaver.

RELATED EXPERIENCE

Confidential

• Built integration between ServiceNow and BMC application for VM server creation, spin up/down and VM decommission using ServiceNow Orchestration plugin.
• Created front end Service Catalog items for VM Server requests by End Users,
• Training, Mentoring and Coaching Confidential Developers on Orchestration and ServiceNow coding best practices.
• Created various reports and dashboards.

Confidential

Responsibilities:

• Implemented complete end-to-end on-boarding process to help automate common manual tasks such us AD creation, Approvals, Email provisioning, group assignment, and more.
• Built Application Access request solution which allows end user to request an access to multiple applications from one form.
• Also, added assignment rules to fulfillment process in order expedite the provisioning tasks.
• Re-wrote existing workflows for Change Management process.
• Worked on various enhancements to the platform (Incident, Problem, CMDB).

Confidential

• Responsible for implementation and support of the Confidential Health instance of the ServiceNow service management application.
• Conducts and performs application and technical reviews to determine feasibility, cost, and appropriateness for development and integration of new functionality and modules.
• Develops, codes, and tests new and enhanced functionality in response to business needs and/or client requests.

Confidential

• Confidential Consulting was created, extending personal service directly to Service Now customers.
• Wojciech’s experience working at Service Now support organization, adds a dimension rarely found in consultants; good business sense with a focus on customer satisfaction, meeting deadlines, and staying within budget.
• His impeccable integrity, and ability to listen and understand as a customer advocate, makes Wojciech a customer favorite in any implementation situation.

Confidential

• Provide consulting services to clients in broad variety of verticals, and develop ITSM service related processes within Service Now enterprise software solution.
• Review and analyze client environment, current software and processes.
• Map client needs to Confidential methodology and catalogue of services, and provide recommendation through presentation and written reports.
• Subject matter expert in various integrations between Service now platform and third party application such us Bomgar, SCCM, SAP, etc.
• Subject matter expert in deploying Confidential and Orchestration (Runbook) application.

Technical Support Developer

Confidential

Responsibilities:

• Provide software customization assistance to Service-now high-value customers including, but not limited to:
• Confidential, CMDB, workflow, report set up, data imports, client/server side scripting and third party integration (LDAP, Confidential, SMS/SCCM, Confidential, etc).
• Responsible for managing and resolving the most challenging issues for Confidential technical support team as the last point of escalation.
• Proven record of over 1600 incidents resolved for issues reported by administrators and developers for Service-Now platform.
• Answer ‘how to’ technical and application configuration questions, and assist in troubleshooting patch and release management issues.
• Serve as subject matter expert for Confidential, workflow, automation and scripting.
• Provide training to clients in the use of Service-now application for Confidential and Automation application.
• Aid in translating business requirements into technical requirements.

Software Engineer

Confidential

Responsibilities:

• Software Developer on the Company front end team.
• Duties include enhancing existing billing application, developing current release using Java and PowerBuilder, and assisting in design of next release.
• The project was very successful, resulting in improved interaction between user and application.
• Responsible for creation and maintenance of around 50 JSP pages, doing JSP / Java, JavaScript, and HTML programming.
• Rewrote entire client site validation using custom JavaScript code.
• Extensive knowledge of Oracle Database (high level of PL/SQL programming, Database Triggers, Stored Package & Procedure, Views, Sequences, performance evaluation, etc.) and MySQL.
• Work directly with the software users, responding to the request tickets to solve problems in the production environment by e-mail or by phone.
• Introduced new programming tools, Hibernation and Tomcat server, and Ant to the Development team.
• Helped set up testing tools for development environment like JUnit framework and iMacros to automate data entry tasks. With help from those tools, we were able to cut down development time, reduce number of bugs and improve robustness of our applications.

Junior Programmer

Confidential

Responsibilities:

• Converted Confidential Enterprises character based system into a Graphical User Interface (GUI) application using C# on the client side and Progress 4GL Database on the server side.
• Managed a group of intern programmers. Developed and monitored communication between members of intern group and senior engineer.
• Collected and organized data for weekly progress reports.
• Created weekly and monthly progress reports.