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Sr. Servicenow Developer Resume

Denver, CO

SUMMARY:

  • Professional Consultant with over 8+ years of IT experience, with more than 5+ years’ experience of ServiceNow Developer and administrator.
  • In depth knowledge in Configuring, Customizing, Upgrading ServiceNow tool (including MSP instances) for various ITIL Processes like Incident, Problem, Change, Service Request, Asset and Configuration management.
  • Valuable Experience of creating custom ServiceNow Portals, widgets, writing client and server - side validations using all possible scripts present in ServiceNow such as business rules, Client scripts.
  • Direct hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Asset Management, Configuration Management, Discovery/ITOM, ServiceNow Administration, Knowledge Management, Reporting, Gauges, Integration with Web Services.
  • Designed Developed and implemented path for migrating Legacy Configuration Item and Asset Information and functionality to ServiceNow and integrate the migrated data with discovery and Business Service Mapping (Service Watch).
  • Prioritize the right Projects and programs PPM can guide decision-makers to strategically prioritize, plan, and control enterprise portfolios.
  • Excellent work experience in development of user interfaces using JSP, HTML, XHTML and JavaScript and have good experience in Struts and Spring MVC Frameworks.
  • Experience in configuring Discovery Schedules and worked on discovery and set up mid servers and check for the connectivity.
  • Worked on the latest release ISTANBUL, JAKARTA, KINGSTON which is the advanced release.
  • Expertise in Universe designing, developing and generating complex, Adhoc, dashboard Reports, modification of CMS, Service Portal.
  • Good hands on experience on ITIL, ITSM framework, strong understanding of the ITIL framework and all phases of the service lifecycle.
  • Expertise with creation and configuration of Service-now Applications, Modules, Business Rules, Client Scripts, UI Policies, UI Actions, ServiceNow client and server-side JavaScript and ServiceNow APIs, integrations using web services with third party applications used for payments, for real time data analysis and reporting.
  • Handled all levels of system administration including gathering requirements, project planning, budgeting, code implementation, development testing, change management and training for the ITSM tool.
  • Handled all levels of System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
  • Strong understanding of cloud technologies, web applications, networks, protocols and email (SMTP, POP3)
  • Experience in configuring, integration Project Portfolio Suite(PPS).
  • Experience in implementation of workflow, Incident Management, Problem Management, Change Management and Service Catalog on various business applications.
  • Experience in Creation and maintenance of Service Catalog/Portal Items in support of CMDB/ITOM projects.
  • Experience in installing, configuration and administration of CMDB/ITOM.
  • Experience in integrating LDAP Server with ServiceNow to get the organizational Users, Groups, and Roles.
  • Experience using DISCOVERY to load configuration information to CMDB, as well as manage data with import sets and update sets, comfortable deploying discoveries in a multi-datacenter environment, Service Portal.
  • Software configuration/ customization including UI customization, workflow administration, data imports, custom scripting, implementing new functionality, homepage customization.
  • Experience in Troubleshooting and supporting ServiceNow modules and components.
  • Responsible for operations in UNIX and Linux Server Environments.

TECHNICAL SKILLS:

Process Flows & CallTracking Tools: ITIL incident management service processes; HEAT; Remedy; Zendesk, ITIL ITSM, ServiceNow Discovery/ITOM, CMS, LDAP.

Programming Languages: Java, J2EE, Servlets & Spring frameworks

Software Methodologies: SDLC, Waterfall, Agile, Scrum

Project Management Tools: MS Project, Ms Visio

Scripting Libraries: Scripting Languages Python, Perl, jQuery, Java Script, UNIX Shell Script

Databases: Oracle, MYSQL, SQL Server 2012

Web Technologies: HTML, XML, JSP, JSF, CSS

Operating systems: Linux, Windows

Application servers: JBoss, Tomcat, Weblogic

Packages: MSOffice (Word, Access, Excel Outlook and PowerPoint).

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Sr. ServiceNow Developer

Responsibilities:

  • Responsible for analyzing, designing and developing business applications which involved customization, workflow administration, data imports, custom scripting using JavaScript.
  • Built service watch dashboards in Service watch .
  • Performed integration between service watch and ServiceNow CMDB.
  • Modelled and developed service maps within the platform.
  • Integrated service watch with monitoring solutions.
  • Developed ServiceNow integrations for Single Sign-On (SSO), xmatters, Office 365 integration using Orchestration, LDAP, BDNA (Technopedia) and Software Center (SCCM) integration. Developed custom integrations using REST and SOAP APIs, complex workflows, proficient in MID server configuration.
  • Design and implement business solutions on the ServiceNow ITSM platform.
  • Integration with other ServiceNow instances and other systems like Netcool, Autosys, Azure.
  • Implemented Discovery from scratch and managed operations, installed MID Servers on remote desktops.
  • Worked on Orchestration and service mapping.
  • Maintained the ServiceNow modules and software licensing functionality.
  • Worked with reporting and configuring service level agreements (SLAs).
  • Worked on Workflow administration, Reporting, Form/UI configurations, Notifications, data imports, custom scripting.
  • Involved in designing and configuring new functionality using Business Rules, Client Scripts, UI Policies, Access Lists in Service Now
  • Worked on ServiceNow components such as Service Desk, Change Management, Asset Management, CMDB, Knowledge Management, Mobility, and Service Request Management.
  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
  • Worked on integrating ServiceNow with external SOAP and REST based web services
  • Used JMS integration to fulfill the requirement, worked on Scheduled Jobs and Mid Server Script Includes to fulfill the requirements
  • Worked with windows team, network team and Asset team to verify the data collected via DISCOVERY
  • Created various workflows for Incident, Problem, and Change Management Service Requests.
  • Created UI Pages, Macros for CMS using Angular JS, HTML and CSS.
  • Coordinated ServiceNow environment/form back-end customizations. Notified clients and updated documentation.
  • Responsible for closing the open Incidents, Problems and Enhancement requests and communicating with the customer the status of the request, to ensure a timely customer satisfying result.
  • Responsible for providing analysis of problems and resolutions or fixes for the production issues related to Service Now platform within the Service Level Agreement.
  • Created Event transforming Rules, Event Mapping Rules, Alert rules and Event Assignment Rules.
  • Involved in working with CMDB, populating CMDB by importing the data of IT assets into the system.
  • Created inbound Scripted Web Services and script includes methods.
  • Created the UI pages to use them in catalog items, implemented using UI scripts.

Environment: servicenow Jakarta, Windows 10, XML, Oracle 11g, SVN, Toad, SQL*Plus, SQL*Loader, UNIX, CMS, Script Include, Java Script, Client Scripting, Jelly Scripting, Service Catalog Workflows . ServiceNow, ITIL, ITSM, ITOM, glide script, JSON, Integration, Web Services, Discovery, CMDB, LDAP, PowerShell, Service mapping.

Confidential, Phoenix, AZ

ServiceNow Developer/ Administrator

Responsibilities:

  • Document current business processes, gap analysis, conduct workshops to identify foundation data for BMC software implementation. Configured Service Catalog and CMDB foundation data.
  • Delegation of groups, modification of CMS, workflows, business rules, client-side scripts, UI pages, UI actions, UI policies, UI macros, script includes, scheduled jobs, import sets, transform maps, ACLs, and updates of all other existing solutions requiring revisions.
  • Worked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.
  • BMC software targeted for delivery includes: ADDM, BNA, BSA, BPPM, Remedy On-Demand ITSM, and BMC Orchestrator.
  • Coordinating the instance upgrade activities.
  • This migration involved creation of 20+ new service catalogs, Incident, Change, Problem module customizations, Integrations with other tools like xmatters, Office365, creating reports/dashboards etc.
  • System Integration testing.
  • Writing client-side scripts according to requirements.
  • Generating notifications, business rules, business rules, UI Policies, ACLS, UI Actions
  • Writing server-side scripts according to requirements.
  • Creating the UI pages to use them in catalog items, implemented using UI scripts.
  • Designing of technical specifications before the development and updated those specs post development on share point for reference.
  • Created functional and technical specifications documents for various Service-now modules
  • Creating Applications, Modules, Tables and columns as per the requirement
  • Writing Catalog client scripts and UI policies to make client-side changes.
  • Redesigned complex workflows to simpler form using workflow editors
  • Working on different kinds of variables and variable sets.
  • As An administrator activated Project Portfolio Suite (PPS) with Financials plugin.
  • Created transform maps for importing CMDB data.
  • Used transform maps to map values between Import Set and ServiceNow tables.
  • Generating reports as per user requirements and displaying them on dash boards.
  • Expertise in Automation testing using Python Scripting, Perl scripting.
  • Integrated ServiceNow with external SOAP based Webservices.
  • Creation of Email Notifications and Inbound Actions.
  • Worked on change management module by enhancing the tool and made it easy to understand.
  • Expertise with both server and client-side scripting as well when and how to use script includes.
  • Creating database views to pull the reports on variables which are being used by catalog items.
  • Expertise on creation of workflows for Service Catalog items in Service-Now.
  • Configured multiple Catalog Items Front-end web / GUI components using JavaScript, Soap, web services, CSS, HTML5.
  • Migrated updates to ServiceNow instances for development, testing and production using update sets
  • Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
  • Implementation, Customization and Maintenance of ITIL modules such as Incident Management, Change Management, Problem Management, Knowledge, Service Catalog, CMDB in Service-now
  • Configured multiple forms for Asset module using Configuration Management Database.

Environment: ServiceNow, Asset Management, Incident Management, Problem Management, Fire eye, HTML, Java script, CSS, CMDB. HTML, CSS, JavaScript, Jelly Script, Glide Script, LDAP, Reports.

Confidential, Boston, MA

ServiceNow Developer/Administrator

Responsibilities:

  • Document current business processes, gap analysis, Identify and propose improvements to current processes, Configured Service Catalog and CMDB foundation data. BMC software targeted for delivery includes: ADDM, BNA, BSA, BPPM, Remedy On-Demand ITSM, BMC Orchestrator.
  • ServiceNow Discovery to automatically match discovered devices with existing CI's in the ServiceNow CMDB.
  • Involved in working with CMDB, populating CMDB by importing the data of IT assets into the system.
  • Collaborated with ServiceNow Team to align the functionality and ease of use of the ServiceNow Service Catalog by undergoing a re-design into the workflow, functionality, and overall usability of the Catalog of services.
  • ServiceNow administration of the Service Catalog & Service Level Management
  • Configured foundation data in CMDB, created process templates in ITSM environment
  • Responsible for collecting business requirements for the BMC Analytics and ITSM reporting.
  • Developed policy on maintaining changes to the ITSM Universe.
  • Conducted presentations to end users, including senior management on the use of reporting tool and the development of KPI's.
  • Design and build of a data warehouse of ITSM and external data, including CMDB, BPPM, and Genesys data for corporate-wide business intelligence effort.
  • Developed and trained administrator on the use of user rights and access levels.

Environment: Email Notifications, Client Scripting, Business Rules, Script Include, Form Creations. ServiceNow Calgary/Dublin, Windows 8, XML, Oracle 10g, UNIX.

Confidential, Tampa, FL

Java Developer

Responsibilities:

  • Involved in Requirements gathering, analysis, design, development, testing and Maintenance phases of Application.
  • Implementing the project in agile methodologies - sprint & scrum.
  • Involved in backlog grooming, sprint planning, user stories estimations and dividing user stories into tasks.
  • Preparation of TSD design documents with UML diagrams including Sequence Diagrams, Class Diagram set c. using Visual Paradigm.
  • Used HTML5, CSS3, AJAX, JQUERY, JSON and Bootstrap to develop view pages.
  • Creation of generic templates to be used by users.
  • Integrated Spring & Hibernate frameworks to develop end to end application.
  • Used Hibernate to create data layer to the services to do CRUD operations in to DB.
  • Set up Object & relationship mappings with Associations, inheritance, and named queries etc. using Hibernate.
  • Used core java concepts like Collections, Generics, Exception handling, IO, Concurrency to develop business logic.
  • Used GitHub for the version control.

Environment: Spring MVC, Java 8, Hibernate, Sublime Text, Eclipse Git, JavaScriptJQuery, AJAX, HTML5, CSS3, animate.css, Twitter Bootstrap, Maven, Bower, Log4j, MySQL.

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