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Technical Support Engineer Resume

Oak Brook, IllinoiS

SUMMARY:

  • Position in Software Development
  • Sharp, detail oriented and personable Software Engineer.
  • I develop Java standalone applications, Java webpage (JSP - TomCat), Android applications and C# applications (Json/API).
  • Object - Oriented Programming
  • Exception Handling mechanism
  • Inheritance, Encapsulation, Abstraction & Polymorphism
  • Java Database Connectivity (JDBC)
  • Java Servlet Technology
  • JavaServer Pages (JSP)
  • Java EE / C# Graphical User Interface Programming
  • C# JSon API
  • Android Development
  • SQL (DDL / DML)
  • Personal coding Project in JAVA or C# with databases

TECHNICAL COMPETENCIES:

Languages: JAVA (JSP, Servlets)- Android Development - C# - SQL - HTML - CSS - C

SGBD/R: ORACLE - SQL SERVER - MySQL - DB2

IDE: Visual Studio, Android Studio, Eclipse, NetBeans

Tracking Software: JIRA, SalesForce, GitHub

PROFESSIONAL EXPERIENCE:

Confidential, Oak Brook, Illinois

Technical Support Engineer

Responsibilities:

  • Provide SQL support/technical assistance to client users
  • Proactively manage client data integrations and conversions
  • Identify system wide problems and outages and communicate solutions to the support and leadership teams
  • Interfaces with customer’s multiple vendors and platforms to ensure seamless data flow, proactively identifies and resolves data issues
  • Identifies new support processes, documents and communicates processes using knowledge database

Confidential, Chicago, Illinois

Tech Analyst

Responsibilities:

  • Liaison between Confidential Clients and Tech Support Team
  • Liaison between English speaking and French Canadian clients
  • Customer technical support; troubleshoot hardware problems as Network issues

Confidential

Development Engineer

Responsibilities:

  • Project Confidential TOLL - creation of motorway toll payment systems in France, England, Spain and Portugal
  • Design exchange processes in a client-server environment
  • Development of modules in C language, interface database
  • Integration - Factory Tests

Confidential

Development Engineer

Responsibilities:

  • Project ODYSSEE of motorway toll customer management.
  • Develop and install middleware interface for subscription software
  • Studies-Development-Customer Tests

Confidential

Maintenance Engineer

Responsibilities:

  • Maintain supervision application for a private cellular network; norm TETRAPOLE.
  • Corrective Maintenance - generate and deliver software package

Confidential

Development Engineer

Responsibilities:

  • Project SOCRATE: Point-of-sale Terminal Application (window)
  • Installation for conversion to the Confidential currency.
  • Study and develop in C language the integration of the Confidential currency in local sales for point-of-sale terminal.

Confidential

Maintenance Engineer

Responsibilities:

  • Data migration of insurance portfolios.
  • Define data parameters with users, general and detail specifications related to the migration.
  • Maintain the application impacted by the migration.

Confidential

Development Engineer

Responsibilities:

  • Recast transactional application within ISO 9002 framework.
  • Functional modifications in relation to users.
  • Write documentation and user's manual.
  • Migration of an application DL1 to DB2.

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