SUMMARY:

• 14 + years of experience in IT, Software Development and Project Management
• Salesforce Certified Administrator
• Extensive experience in managing Salesforce implementation/Administrator/Developer/Analyst
• Worked as Solution Architect, Integration Architect, Salesforce Architect and WebSphere Architect
• Salesforce Implementation experience in Healthcare, Pharmaceutical and Manufacturing industries
• Managed projects from Cradle to Grave complete life cycle - Project Scoping, Project Pans, Budget planning and forecast, resource and operational planning, Risk mitigation plan
• Proven leadership skills. With innovative leadership approach managed big projects and operation team globally.
• Strategic, big picture thinker with proven ability to provide innovative and multi-faceted customer’s problems and challenges.
• Proven Techno commercial skills with experience in managing the technical team and project deliverables within estimated budget.
• Extensive experience in Heroku and Salesforce integration.
• Working on Integration of java based application and .net application using Salesforce Canvas with SalesForce Portal
• Worked on Salesforce integration with Cloud Craze
• Working on Integration of Salesforce with Microsoft Azure
• Call center integration experience with Salesforce.
• Extensive Experience in SalesForce CRM with end to end implementation experience.
• SalesForce.com integration experience, worked on many integration tool like canvas, Api integration
• Extensive experience in programming using SalesForce SFDC, Force.com, Java, JavaScript, and XML and developed many CRM solutions.
• Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of SalesForce.com from scratch.
• Extensive knowledge of VisualForce, Salesforce configurations, Apex classes, APEX Web services (SOAP and REST), API,Workflow Alerts and Actions, and Approval Workflow, AppExchange deployment and Single Sign on.
• APPTUS integration with Salesforce
• Deliver multiple CRM solution end to end with Salesforce.
• Working on Integration of Salesforce with Microsoft Azure
• Extensive Experience in SalesForce CRM with end to end implementation experience.

TECHNICAL SKILLS:

Technologies: Salesforce, Apex Data Loader, Internet Explorer, Google Chrome, Microsoft Excel, Microsoft Word, Microsoft Project, Salesforce App Exchange SalesForce. Foce.com,Apex,Lightening, Sales Cloud, Service Cloud. Managed Packages.JSP, Servlet, JDBC, HTML, ASP, XML, Lotus Scripts, Rational Rose, EJB 2.0, UML, MQ series, MQSeries Administration,jsr168 and Jsr286, JSR170, Web 2.0,PortletOperating Systems:: Window95/98, Windows NT, UNIX and Linux, VMWare, Citrix, Bluemix

Languages: Java, C, C++, Vb 6.0, Lotus Script, ABAP4, BAPI, Spring, Hibernate

Application Servers:: IIS (5.0) and JRUN 3.0,, WebSphere Application Server 5, 6,7, 8, 8.5 WebSphere Portal 5.1, 5.0.0.2, 6,6.1, WebSphere Enterprise Server Bus, WebSphere process server, IBM Business Process Manager

Tools: Jbuilder, Eclipse, XMLSPY, FileZila, Putty, Toad, WebSphere Studio 5, Portal toolkit, Rational application developer 6.1, WebSphere portlet factory, Rational Solution Architect, RTC

Databases: SQL Server 7.0, SQL Server 2000,Oracle 8i,Oracle 9I, DB2

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Architect/Administrator

• Worked with the user group for requirement gathering throughout the view planning and implementation
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Architecting and Design the Software Architect document (SAD) based on the requirement and implementation roadmap
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Used Informatica as ETL and ERP extract, sync, exchange and Cloud Data Integration.
• Build the data migration strategy and support the migration data from old CRM tools to Salesforce
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Hands on experience with Sales force Lightning Builder, Sales force Lightning components.
• Good experience on visual force UI using Lightning components.
• Designed and developed Ticketing application to handle production support incidents and bugs.
• Used Mule Soft for integrating with salesforce helps to build some applications on CRM and ERP platforms eForce.com Web Services API to connect your salesforce environment to Mule soft.
• Governance and help with units like innovation, delivery and Relationships.
• Used sales cloud to Maintain Leads, contacts and opportunities. Used service cloud for maintaining cases and customer support.
• Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement
• Developed and assigned lot of Batch Jobs using objects for asynchronous actions.
• Developed triggers for complex workflow rules working around the governor limits.
• Development extensive experience in the Heroku environment.
• Ability to implement applications across the Salesforce environments such as Force.com, Heroku, etc.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages .
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization .
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics .
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements .
• Created and deployed Several Reports using salesforce.com platform .
• Developed and deployed workflows wherever necessary . Used java (j Query and JavaScript) for different integrations.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services and used bootstrap for Styling .
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards used SOQL and oracle SQL for Database.
• Developed email templates and inbound emails using Visual force for the clients and customers . To avoid unwanted actions, we used process builder.
• Used the sandbox for testing and migrated the code to the deployment instance after testing worked in agile/scrum environment.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows .
• Interacted with the Salesforce.com premium tech support team on a regular basis .

Confidential

Project Manager/Architect/Administrator

• Responsible for E Commerce portal used for Aircraft part ordering and maintenance (MRO) process. Worked as Solution Architect, Integration Architect, WebSphere Architect
• Involved in designing of Web Services and provided enhancement support for MRO portal
• Worked on high level solution and created Solution architecture of multiple project.
• Worked on Middleware technologies like IBM WebSphere, IBM ESB, MQ series and Message Broker.
• Involved in designing of Web Services
• Worked as SOA Architect and Middleware Architect.
• Served as Senior IBM BPM Architect Administrator for BPM Project
• Reviewed processor value unit calculator for core processors for IBM BPM
• Involved in Installation and configuration of IBM WebSphere Business Monitorv8.0.1.2
• Implemented on table based cross cell configuration with Business Activity Monitoring BAM .
• Worked on Common Event Infrastructure CEI and Common Business Events CBE with BAM
• Worked on Business monitor model design with BAM.
• Done Business process automation with Process Portal and Process Admin.

Confidential

Project Manager/Architect/Administrator

• As a Lead Engineer, I was responsible for managing the software development and testing team for ETCH platform.
• Prepare project plan, estimation and resource plan.
• Participate in reviews with Program Managers and provide the project milestone status
• Manage the team and plan the resources required for the project
• System integration for HSTM (high speed transition module) project, Hardware Design and software development support
• Work with System Engineers to finalize the software requirements and work on software development.
• Work with software testing team to finalize the test cases and review the feedback/bugs and in corporate the changes in the software
• Resolve the SPS, supplier problems relevant to electrical systems, Software and hardware issues
• Provide regular application support and admin support to Product Engineering Team.

Confidential

Project Manager/Architect/Administrator

• Acted as an Architect to Web commerce solution for Engineering Change Management and parts catalogue management software.
• Responsible for requirement gatherings, Software Architect document, Prepare Software Requirements.
• Involved in Project Estimate and Scope of work definition and project milestone delivery planning
• Leading software development team and involved in resource planning
• Leading internal improvement programs in the WebSphere Commerce Practice with regards to training, tools, and processes.
• Provide tactical, hands-on support to multiple client teams facing challenging technical issues.

Confidential

Project Manager/Architect/Administrator

• Worked as an Software Engineer to develop ERP system used for Engineering Bill Materials, Process Sheet, Drawing release process and costing tool .
• Provide enhancement support to development team as per customer requirements
• Resolve technical queries and provide support to user group
• Act as an Admin for Engineering team to control the access as per defined matrix
• Manage ticking system and support for day to day request