SUMMARY:

• 8 years of IT Experience, includes 4 Years in Pega PRPC BPM tool, Java/J2EE and related technologies in Healthcare, Financial, Insurance, and Banking domains.
• Experience in writing, debugging, creating flowcharts, coding, and documenting programs and with Business Rule Engine, Business Process Management process for Pega Rules Process Commander ( PRPC ).
• Extensive knowledge in Design, Development, Migration and Deployment of PRPC (PegaRULES Process Commander) and Java/J2EE based applications.
• Designed Object Model (Class Diagrams), Functional Model (Use Cases, Sequence Diagrams) for software applications using UML with Rational Rose
• Experience in Eclipse, IBM Web Sphere, BEA Web Logic, Apache Tomcat and knowledge on EAI Tools like Web methods.
• Involved in complete Software Development Life Cycle (SDLC) starting from requirements gathering and performed Object - oriented analysis and design using UML. Knowledge of RUP and Agile/Scrum development and delivery models.
• Strong Analytical, Problem Solving, Debugging and Interpersonal skills with excellent understanding of system development metrics, techniques and tools.
• Made extensive use of Connectors and Services in PRPC to integrate with the external systems.
• Good experienced Developer for defining class structure and hierarchy based on PEGA best practices and guardrails, security based on role and privileges, configuring agents.
• Well versed with Flow Actions, Agents, SLA, Correspondence, PRPC Security, Reports, Listeners (File, MQ).
• Highly organized with ability to manage multiple projects and meet deadlines.
• Inherit the Inherit Smart Dispute flows and customize them per Business needs.
• Expert in PRPC construction and debugging tools such as Tracer utility, Clipboard, Application accelerators and Expression builders.
• Used new PRPC's features like Data pages to auto populate the external database details, Data transform and many others new features.
• Experience in implementing Agents and Case Management.
• Experience in troubleshooting & performance tuning of PRPC applications utilizing Clipboard, Tracer and Performance Analyzer (PAL) for performance analysis and Preflight to check application Guardrails Compliance, Live UI, Log Analysis/Log Analyzer.
• Experience in developing applications using Service Oriented Architecture (SOA) and Web Services.

TECHNICAL SKILLS:

BPM Product: PEGA Rules Process Commander (PRPC) 5.x, 6.x, 7.1

PRPC Skill Set: User Interface, SOAP Services, MQ Listener, SQL and SOAP Connectors, Security, Class Design and Flow Rules.

Methodologies: Waterfall, Agile/Scrum

Version Control: SVN, Clear case, Git, Git Hub

Modeling: Microsoft Visio 2003/2005 Professional, UML

Programming Languages: JAVA/J2EE, C, C++, SQL, PL/SQL, C#.

Markup Scripting Languages: SOAP, JSP, XML, XSL, HTML, CSS, JavaScript

J2EE Technologies: EJB2.0, Servlets, JSP, JDBC,JMS, JNDI

Databases: DB2, SQL Server, My SQL, Oracle 9i/10g/11g, MS Access

Application Web Servers: Apache Tomcat 6.0, Web logic 8.1/9.2, Web sphere 6.0

Operating Systems: Windows 7,Windows 98/NT/2000/2003/XP, UNIX

Business Verticalscase: Financial Services, Healthcare, Insurance

Project Management Tools: Rally, JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Richardson - TX

PEGA Developer

Responsibilities:

• Worked across All Environments including DEV, SIT, UAT, TRAINING and PROD. Environments.
• Experience in working with PRPC Integration Connectors to connect with external systems using SOAP.
• Attended daily standup calls, completed all the stories within the sprint.
• Worked on alter scripts and exposing properties in PEGA and EIM Reporting Schemas.
• Designing and implemented complex user interfaces (UI) using Sections, Harness, Flow Actions, Local Actions, Navigation, HTML Stream Rules, Tree Grids, Skins and other rules of PRPC UI.
• Worked with live users to get information on the applications and fixed the issues based on the priority.
• Worked on rules related to security such as Access Groups, Roles and Responsibilities etc.
• Developed PRPC Security rules like PRPC Roles, Privileges and Access When rules.
• Worked on Work Object Relationships, Specialization techniques, Reporting, Routing (Skills based), Circumstancing, Persistence, Authorization, Agents, Functions, Services, Connectors etc.
• Followed the best practices to avoid Guardrail warnings.
• Supported the application until the Production release.
• Have a good understanding / hands on experience with System Management Application (SMA) to troubleshoot the system.
• Involved in preparing the product rules and deploying into SIT and UAT.
• Worked alongside Business Partners, Business Analysts and the management team in analyzing and understanding the requirements. Involved in design meetings with the Business and the BA’s
• Support of existing functionality to ensure business continuity.
• Proficient knowledge on defect fixing and de-bugging using tracer, clipboard, Rules Inspector, activities, UI rules and circumstancing.
• Implementing Business Logic using Activities, Connect-SQL, SMA, Decision Trees, connecting to external databases to retrieve data and updating the same, Decision Table, Creation of Flows.
• Involved in working on Get Next functionalities and updated the FIFO logic as per create date time.
• Worked on Duplicate Check for Work Objects
• Actively involved in resolving UAT Defects and Production Related helpline tickets.
• Extensively worked on Request to hold functionality.
• Customized the Dashboard based on the requirement.
• Worked on stream and parse rules involved in the connector SOAP’s.

Environment: PEGA 6.2, 7.1.7, ORACLE, WinSCP, ALM, HP, Agile Manager, Rally, Jenkins, Sharepoint

Confidential, San Antonio-TX

Sr.PEGA Developer

Responsibilities:

• Worked with Business Partners, Business Analysts and the management team in analyzing and understanding the requirements.
• Involved in designing the Technical Design Documents for the Workflow development process and Technical specifications
• Develop new, and rewrite current, workflow configurations to maximize production and operating efficiency.
• Based on old application flow, develop a new stages base flow for case management application.
• Created high level Class Structure in PRPC.
• Created Activities for implementing core Business logic.
• Used CPM to apply business rules from the service environment to streamline the information presented to the Customer service Professionals.
• Identified reporting requirements to general business functionality, non-functionality needs and required data attributes for BPM specific workflows.
• Prepared Role Based Access group for the Pega Workflow team and provided security-based roles and privileges at operator level.
• Creation of Rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB list, Creation of Work Objects, assigning to Operators.
• Developed SOAP Services to provide service to external systems.
• Implementation of Decision tables, Decision Maps and Declare pages, Declarative expressions, Constraints and Indexes.
• Creation of search reports using List view, Summary view rules of PRPC.
• Involved extensively on the migration and deployment of the application rules from Dev to QA, UAT and Production environments.
• Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix from Pega systems.

Environment: Pega Rules Process Commander 7.1,7.2, HTML, SOAP, XML, Web Sphere Application Server 6.0, J2EE, CSS, Java Script, TOAD, Quality Center, MS Visio, Oracle 11g.

Confidential, Omaha, NE

Sr. PEGA Developer

Responsibilities:

• Provide technical input for creation of Business Requirement Documents
• Created Application profile and executed Application Accelerator using Pega DCO tools and assisted in creating use cases and HLD documentation.
• Participated in creation of application specific Class structure and Rule set structure.
• Created Draft Flows, mockup screens in Pega for business demo and LLD documentation.
• Involved in technical discussions related to integration with external applications.
• Developed business rules in PPFN Pega application to identify PPFN eligible loans using activities, decision rules.
• Exposure in Configuration of Agents, Service and parse rules to intake data from iSeries, receive and process feedback on PPFNs received from attorneys using LPS application.
• Responsible for creation and updates of activities, flows, workbaskets to intake PPFN eligible cases, create cases and assign for BAC user review in case of exception as per business requirements.
• Created the flows and UI - flow actions, section, harness and controls to allow BAC user to perform different tasks of including/excluding a fee on PPFN, approve or stop a PPFN, Create a manual PPFNs etc.
• Attended Status calls with Business, Technical and Infra structure Teams to discuss and update project status.
• Extensively used Pega Clipboard and Tracer for debugging of processes developed.
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Work groups, Work basket and SLA rules.

Environment: Pega PRPC V6.2, Web Sphere, MS Visio 2007, Oracle 11g.

Confidential, Columbus, OH

PEGA Developer

Responsibilities:

• Designing the application as per the requirements considering the Pega Guardrails
• Involved in business discussions and finding solutions
• Involve in creating High Level Class Structure.
• Involved in creating Application rules, Access groups.
• Designed and developed Business rules using D-Rules ( Decision Tables, Decision Trees, Declare expressions and When rules)
• Created reusable Data classes.
• Created Email Account rules for sending notifications.
• Developed Integration rules using Rule-Connect-SOAP for ECM indexing
• Implemented activities that sends an e-mail to CCP as well as attach the e-mail to the work objects.

Environment: PEGA V 6.2 SP2, Pega CPM, Microsoft Visio 2003, HTML, JavaScript, DB2 UDB, Quality Centre

Confidential

J2EE/Java Developer

Responsibilities:

• Involved in the Analysis, System study and Designing of the project.
• Developed front-end screens with HTML, DHTML, CSS, Java Script, and JSP’s. Extensively done client-side validations using JavaScript and developed the required Servlets.
• Coded and build scripts to build and deploy the application on Apache Tomcat Servlet container.
• As a Developer, Coordinate with onsite team and client in understanding the business process and requirement understanding.
• Developed stored procedures, triggers, functions and database tables in Oracle database.
• Participated in Code Review and Quality Assurance.
• Preparation and review of Unit Test Plan, Unit Testing, Test Results review and other quality related work.

Environment: JDK 1.2, NetBeans, Apache Tomcat Server 3.0, Oracle 8i, Servlet 2.2, JSP 1.1, JNDI 1.2, HTML, JDBC 2.0, WindowsNT.