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Pega Developer Resume

Norfolk, VA


  • Overall 8+ years of experience in IT Industry.
  • 4 years of Pega PRPC experience in design, development, and deployment of BPM applications.
  • Experienced in developing the business processes using Pega Rules Process Commander for Healthcare, Finance, and Banking domains.
  • Experience on CPM/CPMHC solution frameworks.
  • Worked on customer lines of business/components and recommended innovative approaches to meeting business requirements and solution design in Pega PRPC.
  • Experience on Requirement Analysis, Design, Implementation of PRPC in Scrum, Agile and Waterfall Methodologies.
  • Extensive experience in Pega PRPC, including Designer Studio, Rules, Data, Scheduled Tasks, Reports, System Maintenance, and Deployment.
  • Strong work experience in design and development of Work and Data Class structure, Security model, Workflows, and Activities.
  • Expertise in design and development of Pega User Interfaces using Sections, Harness, and Flow actions.
  • Extensively used PRPC tools like Tracer, Clipboard, and System Management Application for debugging, PAL for performance analysis and Preflight tool to check application Guardrails/ Compliance.
  • Worked on Connectors like SOAP, SQL and Services like SOAP and Rest to integrate PRPC with external systems.
  • Have a good knowledge in optimizing, debugging, tuning, and SQL Queries, views, and stored procedures.
  • Experience working with RDBMS technologies like Oracle, DB2, PL/SQL, and MS - SQL.
  • Used scripting languages like XML, CSS, JavaScript, PHP and HTML.
  • Proficiency in developing Secured web applications using JSP, Servlets, Java Beans, XML, JDBC, JavaScript and HTML.
  • Strong Object Oriented Analysis and Design (OOAD) and UML artifacts modeling.
  • Experience with various Application Servers as IBM Web sphere, WebLogic and Apache Tomcat.
  • Excellent written, presentation, verbal and analytical skills.
  • Network Engineering (Switching, Routing, IPS, IDS, Firewall, NAT, Proxy Server)
  • Virtualization with VMWare and Hyper-V
  • Version Control Systems (Git, SVN)
  • Build and Package Management (Ant, Maven) and CI tool (Jenkins)
  • Greentree ERP software support and troubleshooting
  • Live Streaming (Wirecast, Tricaster etc.), CDN, and Video Editing (Corel, Cyberlink)


Confidential, Norfolk, VA

PEGA Developer

  • Attending daily stand ups to discuss about the status of user stories, project, and discuss about any potential road blockers as part of sprint.
  • Actively participating in meetings with business to groom the user stories that are in backlog and sprint planning.
  • Supporting the Scrum Master/Delivery Lead in Technical aspects of the project including Analysis, Sizing the user story, Deliverables in the sprint etc.
  • Production Support as part of our scrum team on a rotation basis.
  • Creating the documents, letters in PDF format using Stream rules, Paragraph rules, Html rules, and Correspondence rules.
  • Circumstancing the rules based on Market (State) for Medicaid LOB.
  • Working with UI as Sections, Harness, Controls etc. and Portals.
  • Constantly working on Operator skills, Profile Management, and Access groups in updating the user profiles and security permissions to maintain the standards.
  • Using clipboard to analyze/utilize the temporary data from User Pages, Data Pages (Declare Pages).
  • Performing root cause analysis with the help of tracer, clipboard for issues related to Outbound Correspondence including Decision and Acknowledgement letters, Activity, Flow Action, Property, Decision Table etc.
  • Handling flow related enhancements and routing the assignment to Worklist/Workbasket based on the requirement.
  • Involved in creation of validation rules to restrict user inputs by comparing the entered properties with a set of conditions.
  • Work flow development and design through Case Management.
  • Simultaneously working on multiple applications for different LOB built on 7.1.8 and 7.2.2 Versions.
  • Performing actions as copying page to other page, mapping the property using Data Transforms.
  • Fetching the values through Data Type by passing parameters in Data Page and sourcing from Report Definition.
  • Implemented SLA for work assignments based on urgency defined in detailed business requirements and created triggering activities that run when goal or deadline is reached.
  • Rule Set Version creation and deploying the product file (jar) to SIT/UAT env’s including the data instances.

Environment: PEGA PRPC V7.1/V7.2, Apache Tomcat, Java, HTML, XML, JVM, JavaScript and SQL.

Confidential, Northborough, MA

PEGA Developer

  • Understanding the technical requirements and preparing design documents based on business requirements/use cases.
  • Involved in analysis, design and development of Class structure, Access Group, Process flows, Activities, and UI.
  • Implemented integration by using Connect-SOAP to get data from external systems.
  • Designed and implemented user interface using Sections, Harness, Flow actions, and Portals.
  • Created HTML rules, Properties, Embedded Pages, and Correspondences rules.
  • Worked with data page in clipboard that defines the scope of Node, Requestor, and Thread.
  • Created Agents which will run in the background to send outbound correspondence and to generate daily, weekly, and monthly reports.
  • Worked with Systems Admin team to configure the Middleware (JVM) with Front End and Back End.
  • Generated List view and Summary view reports and enabled security levels for generic and specific user groups.
  • Created Decision rules like when rules, Decision Table, Decision Tree, and Declarative Expressions as per the requirements.
  • Created properties in a mode of single value, page, and page list.
  • Able to debug using the tools provided by PRPC i.e. Tracer, UI Inspector, and Clipboard.
  • Created Activities which use methods like, Branch, Apply-Data-Transform, Obj-Browse, Obj-Save, RDB-List, RDB-Save and others for implementing core business logic.
  • Involved in testing and troubleshooting the issues of application using PRPC tools like UI Inspector, Clipboard, and Tracer.
  • Troubleshoot and communicate with PEGA Support team to resolve technical issues, which require hot fix from PEGA systems.

Environment: PEGA PRPC V7.1/V6.3, Java, HTML, XML, Apache Tomcat, JavaScript and DB2.

Confidential, Stamford, CT

Pega Consultant

  • Worked with Business Partners, Business Analysts, and the management team in analyzing and understanding the requirements.
  • Participated in business meetings to run DCO along with Business Analyst and development team.
  • Involved in design and development of Data Model, Class structure, Access Group, Activities, and UI.
  • Extensively worked on creating process flows by following Pega guardrails.
  • Involved in testing and troubleshooting the issues of application using PRPC tools like Rules Inspector, Clipboard, and Tracer.
  • Created Decision Rules like when rules, Decision rules, and Declarative Expressions as per the requirements.
  • Involved in creation of validation rules to restrict user inputs by comparing the entered properties with a set of conditions.
  • Implemented enhancement Change Requests (CR's) within the project as specified in the updated design document.
  • Involved in Design and Technical Documentation.
  • Responsible for managing Ruleset hierarchy and design as per Rule resolution hierarchy.
  • Involved in creating activities using various methods like Obj-browse, Branch, Apply-Data-Transform and decision rules.
  • Used Declare Trigger rules to monitor PRPC DB commits and deletes.
  • Developed the UI using section, harness, flow action and portal rule as per business requirements.
  • Involved in deployment of code using Export & Import wizards by creating Product and Product-Patch files.
  • Implemented SLA for work assignments based on urgency defined in detailed business requirements and created triggering activities that run when goal or deadline is reached.

Environment: PEGA PRPC V6.2, HTML, XML, Microsoft SQL., MS Visio, Apache Tomcat.


Live Streaming & IT Systems Engineer

  • Developed and maintained websites using programming languages PHP, and HTML.
  • Database development and live streaming using various third-party platforms.
  • Implemented various new media technologies and solutions as per the client requirements.
  • Adobe File Encoder Software has been used to convert the live video feed.
  • Hosted media files in Amazon S3 (Amazon Web Services).
  • Encoded media files and developed multi layered bucket policy for the output files.
  • Developed HTML 5 code for client customized media players that supports all major browsers (IE, Chrome, Safari, Firefox, Android etc.).
  • Implemented standalone live and on demand streaming projects including workflow and technical processes.
  • Ensured desktop hardware and software confirm to a standard across the business.
  • Identified solutions to different technical problems.


IT/Network Support (Contract)

  • Responsible for update rollouts for MS Products/General Software and Greentree ERP Software updates.
  • Responsible for the overall maintenance and support of Greentree and Data Analysis.
  • Maintained Qlikview/Greentree reports.
  • Managed the business rules within Greentree to manage user issues and processes.
  • Responsible for maintaining the Technical documentation.
  • Actively participated in researching new technologies and solution.
  • Managed all user email accounts on MS Exchange including housekeeping.
  • Regular checks on Backup solution accuracy across all devices.
  • Ensured Network Security is maintained including antivirus on all Parmco devices at risk including Mobile phones.
  • Maintained all external users including access through VPN/OWA/RDP and Webview.
  • Managed the implementation and maintenance of all Peripherals on the network and for remote users includes Printers/Scanners/Labellers/Projectors.
  • Maintained 99% up time of the Terminal server availability and access to users.
  • Coordinated the ordering of new hardware.
  • Supported the Finance Manager in any ad hoc duties.


Field Services Technician (Contract)

  • Test, repair, and support of PC (IBM), Printer (IBM, Lexmark), EFTPOS, Point of Sale, RF Equipment, Workstation (Dell) and Server (Dell PowerEdge) at client site (Countdown).
  • Provided the start-up and commissioning at client site (Countdown).
  • Performed functional confirmation, test and repair at customer site as required by service or preventive maintenance contract.
  • Provided the start-up, and maintenance training for customer.
  • Assisted customers with telephone support for start-up or trouble shooting.
  • Involved in cabling, patching etc. and other duties as assigned by the Senior Engineer.


Technical Support Specialist

  • Assisted customers with Technical issues.
  • Sales, created brochures using Microsoft Office and Photoshop.
  • Video Editing (Corel Video Studio Pro, Cyberlink Power Director).
  • Android Apps Support (Mobiles, Tabs etc.) and Laptops (Configurations & Antivirus etc.).
  • Managed LAN support, diagnose Hardware/Software faults and Printer support.
  • Installed various Electronic Products (TV, Speaker, Desktop, Laptop etc.) onsite.
  • Responsible for live streaming the Samoan radio channel and TV from the third-party link.


Java Developer

  • Performed detail analysis of project requirements and design application architecture.
  • Analyzed the requirement and designed the web pages.
  • Developed Front-End screens using Html and JavaScript.
  • Developed Front-End Rule Validation using JavaScript.
  • Interact with business analyst to convert business requirement to technical requirement.
  • Developed Use Cases and Created UML diagrams using Rational Rose.
  • Developed security system in JSP for displaying dynamic web pages, Java Beans, HTML, JavaScript, and XML.
  • Developed Bean Managed persistence entity beans and written queries to access the data from the database.
  • Involved in the development of dynamic web pages using JSP with implementing Struts (MVC) Framework.
  • Developed programs for XML Data Binding (Mapping XML Documents to Java Objects).
  • Involved in developing applications using IBM Rational Application Developer.
  • Developed PL/SQL procedures, functions, packages to program business functionality, triggers, reports in Oracle 8i/9i database.
  • Involved in writing complex SQL queries and designing of database tables.
  • Tuning and optimization of SQL queries and PL/SQL programs.
  • Developed the External Procedures in Java.

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