SUMMARY:

• Overall 8+ years of experience in IT Industry.
• 4 years of Pega PRPC experience in design, development, and deployment of BPM applications.
• Experienced in developing the business processes using Pega Rules Process Commander for Healthcare, Finance, and Banking domains.
• Experience on CPM/CPMHC solution frameworks.
• Worked on customer lines of business/components and recommended innovative approaches to meeting business requirements and solution design in Pega PRPC.
• Experience on Requirement Analysis, Design, Implementation of PRPC in Scrum, Agile and Waterfall Methodologies.
• Extensive experience in Pega PRPC, including Designer Studio, Rules, Data, Scheduled Tasks, Reports, System Maintenance, and Deployment.
• Strong work experience in design and development of Work and Data Class structure, Security model, Workflows, and Activities.
• Expertise in design and development of Pega User Interfaces using Sections, Harness, and Flow actions.
• Extensively used PRPC tools like Tracer, Clipboard, and System Management Application for debugging, PAL for performance analysis and Preflight tool to check application Guardrails/ Compliance.
• Worked on Connectors like SOAP, SQL and Services like SOAP and Rest to integrate PRPC with external systems.
• Have a good knowledge in optimizing, debugging, tuning, and SQL Queries, views, and stored procedures.
• Experience working with RDBMS technologies like Oracle, DB2, PL/SQL, and MS - SQL.
• Used scripting languages like XML, CSS, JavaScript, PHP and HTML.
• Proficiency in developing Secured web applications using JSP, Servlets, Java Beans, XML, JDBC, JavaScript and HTML.
• Strong Object Oriented Analysis and Design (OOAD) and UML artifacts modeling.
• Experience with various Application Servers as IBM Web sphere, WebLogic and Apache Tomcat.
• Excellent written, presentation, verbal and analytical skills.
• Network Engineering (Switching, Routing, IPS, IDS, Firewall, NAT, Proxy Server)
• Virtualization with VMWare and Hyper-V
• Version Control Systems (Git, SVN)
• Build and Package Management (Ant, Maven) and CI tool (Jenkins)
• Greentree ERP software support and troubleshooting
• Live Streaming (Wirecast, Tricaster etc.), CDN, and Video Editing (Corel, Cyberlink)

PROFESSIONAL EXPERIENCE:

Confidential, Norfolk, VA

PEGA Developer

• Attending daily stand ups to discuss about the status of user stories, project, and discuss about any potential road blockers as part of sprint.
• Actively participating in meetings with business to groom the user stories that are in backlog and sprint planning.
• Supporting the Scrum Master/Delivery Lead in Technical aspects of the project including Analysis, Sizing the user story, Deliverables in the sprint etc.
• Production Support as part of our scrum team on a rotation basis.
• Creating the documents, letters in PDF format using Stream rules, Paragraph rules, Html rules, and Correspondence rules.
• Circumstancing the rules based on Market (State) for Medicaid LOB.
• Working with UI as Sections, Harness, Controls etc. and Portals.
• Constantly working on Operator skills, Profile Management, and Access groups in updating the user profiles and security permissions to maintain the standards.
• Using clipboard to analyze/utilize the temporary data from User Pages, Data Pages (Declare Pages).
• Performing root cause analysis with the help of tracer, clipboard for issues related to Outbound Correspondence including Decision and Acknowledgement letters, Activity, Flow Action, Property, Decision Table etc.
• Handling flow related enhancements and routing the assignment to Worklist/Workbasket based on the requirement.
• Involved in creation of validation rules to restrict user inputs by comparing the entered properties with a set of conditions.
• Work flow development and design through Case Management.
• Simultaneously working on multiple applications for different LOB built on 7.1.8 and 7.2.2 Versions.
• Performing actions as copying page to other page, mapping the property using Data Transforms.
• Fetching the values through Data Type by passing parameters in Data Page and sourcing from Report Definition.
• Implemented SLA for work assignments based on urgency defined in detailed business requirements and created triggering activities that run when goal or deadline is reached.
• Rule Set Version creation and deploying the product file (jar) to SIT/UAT env’s including the data instances.

Environment: PEGA PRPC V7.1/V7.2, Apache Tomcat, Java, HTML, XML, JVM, JavaScript and SQL.

Confidential, Northborough, MA

PEGA Developer

• Understanding the technical requirements and preparing design documents based on business requirements/use cases.
• Involved in analysis, design and development of Class structure, Access Group, Process flows, Activities, and UI.
• Implemented integration by using Connect-SOAP to get data from external systems.
• Designed and implemented user interface using Sections, Harness, Flow actions, and Portals.
• Created HTML rules, Properties, Embedded Pages, and Correspondences rules.
• Worked with data page in clipboard that defines the scope of Node, Requestor, and Thread.
• Created Agents which will run in the background to send outbound correspondence and to generate daily, weekly, and monthly reports.
• Worked with Systems Admin team to configure the Middleware (JVM) with Front End and Back End.
• Generated List view and Summary view reports and enabled security levels for generic and specific user groups.
• Created Decision rules like when rules, Decision Table, Decision Tree, and Declarative Expressions as per the requirements.
• Created properties in a mode of single value, page, and page list.
• Able to debug using the tools provided by PRPC i.e. Tracer, UI Inspector, and Clipboard.
• Created Activities which use methods like, Branch, Apply-Data-Transform, Obj-Browse, Obj-Save, RDB-List, RDB-Save and others for implementing core business logic.
• Involved in testing and troubleshooting the issues of application using PRPC tools like UI Inspector, Clipboard, and Tracer.
• Troubleshoot and communicate with PEGA Support team to resolve technical issues, which require hot fix from PEGA systems.

Environment: PEGA PRPC V7.1/V6.3, Java, HTML, XML, Apache Tomcat, JavaScript and DB2.

Confidential, Stamford, CT

Pega Consultant

• Worked with Business Partners, Business Analysts, and the management team in analyzing and understanding the requirements.
• Participated in business meetings to run DCO along with Business Analyst and development team.
• Involved in design and development of Data Model, Class structure, Access Group, Activities, and UI.
• Extensively worked on creating process flows by following Pega guardrails.
• Involved in testing and troubleshooting the issues of application using PRPC tools like Rules Inspector, Clipboard, and Tracer.
• Created Decision Rules like when rules, Decision rules, and Declarative Expressions as per the requirements.
• Involved in creation of validation rules to restrict user inputs by comparing the entered properties with a set of conditions.
• Implemented enhancement Change Requests (CR's) within the project as specified in the updated design document.
• Involved in Design and Technical Documentation.
• Responsible for managing Ruleset hierarchy and design as per Rule resolution hierarchy.
• Involved in creating activities using various methods like Obj-browse, Branch, Apply-Data-Transform and decision rules.
• Used Declare Trigger rules to monitor PRPC DB commits and deletes.
• Developed the UI using section, harness, flow action and portal rule as per business requirements.
• Involved in deployment of code using Export & Import wizards by creating Product and Product-Patch files.
• Implemented SLA for work assignments based on urgency defined in detailed business requirements and created triggering activities that run when goal or deadline is reached.

Environment: PEGA PRPC V6.2, HTML, XML, Microsoft SQL., MS Visio, Apache Tomcat.

Confidential

Live Streaming & IT Systems Engineer

• Developed and maintained websites using programming languages PHP, and HTML.
• Database development and live streaming using various third-party platforms.
• Implemented various new media technologies and solutions as per the client requirements.
• Adobe File Encoder Software has been used to convert the live video feed.
• Hosted media files in Amazon S3 (Amazon Web Services).
• Encoded media files and developed multi layered bucket policy for the output files.
• Developed HTML 5 code for client customized media players that supports all major browsers (IE, Chrome, Safari, Firefox, Android etc.).
• Implemented standalone live and on demand streaming projects including workflow and technical processes.
• Ensured desktop hardware and software confirm to a standard across the business.
• Identified solutions to different technical problems.

Confidential

IT/Network Support (Contract)

• Responsible for update rollouts for MS Products/General Software and Greentree ERP Software updates.
• Responsible for the overall maintenance and support of Greentree and Data Analysis.
• Maintained Qlikview/Greentree reports.
• Managed the business rules within Greentree to manage user issues and processes.
• Responsible for maintaining the Technical documentation.
• Actively participated in researching new technologies and solution.
• Managed all user email accounts on MS Exchange including housekeeping.
• Regular checks on Backup solution accuracy across all devices.
• Ensured Network Security is maintained including antivirus on all Parmco devices at risk including Mobile phones.
• Maintained all external users including access through VPN/OWA/RDP and Webview.
• Managed the implementation and maintenance of all Peripherals on the network and for remote users includes Printers/Scanners/Labellers/Projectors.
• Maintained 99% up time of the Terminal server availability and access to users.
• Coordinated the ordering of new hardware.
• Supported the Finance Manager in any ad hoc duties.

Confidential

Field Services Technician (Contract)

• Test, repair, and support of PC (IBM), Printer (IBM, Lexmark), EFTPOS, Point of Sale, RF Equipment, Workstation (Dell) and Server (Dell PowerEdge) at client site (Countdown).
• Provided the start-up and commissioning at client site (Countdown).
• Performed functional confirmation, test and repair at customer site as required by service or preventive maintenance contract.
• Provided the start-up, and maintenance training for customer.
• Assisted customers with telephone support for start-up or trouble shooting.
• Involved in cabling, patching etc. and other duties as assigned by the Senior Engineer.

Confidential

Technical Support Specialist

• Assisted customers with Technical issues.
• Sales, created brochures using Microsoft Office and Photoshop.
• Video Editing (Corel Video Studio Pro, Cyberlink Power Director).
• Android Apps Support (Mobiles, Tabs etc.) and Laptops (Configurations & Antivirus etc.).
• Managed LAN support, diagnose Hardware/Software faults and Printer support.
• Installed various Electronic Products (TV, Speaker, Desktop, Laptop etc.) onsite.
• Responsible for live streaming the Samoan radio channel and TV from the third-party link.

Confidential

Java Developer

• Performed detail analysis of project requirements and design application architecture.
• Analyzed the requirement and designed the web pages.
• Developed Front-End screens using Html and JavaScript.
• Developed Front-End Rule Validation using JavaScript.
• Interact with business analyst to convert business requirement to technical requirement.
• Developed Use Cases and Created UML diagrams using Rational Rose.
• Developed security system in JSP for displaying dynamic web pages, Java Beans, HTML, JavaScript, and XML.
• Developed Bean Managed persistence entity beans and written queries to access the data from the database.
• Involved in the development of dynamic web pages using JSP with implementing Struts (MVC) Framework.
• Developed programs for XML Data Binding (Mapping XML Documents to Java Objects).
• Involved in developing applications using IBM Rational Application Developer.
• Developed PL/SQL procedures, functions, packages to program business functionality, triggers, reports in Oracle 8i/9i database.
• Involved in writing complex SQL queries and designing of database tables.
• Tuning and optimization of SQL queries and PL/SQL programs.
• Developed the External Procedures in Java.