SUMMARY:

• Around Ten years of extensive experience in application development using Salesforce, Java, J2EEE, HTML, Oracle PL/SQL, JSP, Oracle UCM, ECM Content Management, Oracle Weblogic server10.3.5 and 10.3.6, Middleware, Apache, Tomcat, JBoss Apache, Ticket tools like BMC Remedy (ITSM) and Snow(Service Now).
• Around 3+ years of experience in Salesforce CRM Platform. Around 7+ years of experience in Oracle UCM/ECM/WCC,
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization and also Single Sign - On (SSO) setup.
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation rules
• Expert in creating Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis
• Good knowledge on mobile applications like Salesforce1 and Salesforce classic
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows
• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management and merging management in a multi-tier environment.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements
• Hands on experience in conducting Joint Application Development (JAD) sessions with End-users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthroughs and customer interviews.
• Actively participated in 2 salesforce.com full life cycle implementations.
• Experience in building reports and dashboards, customizing them as per user requirements
• Oracle UCM (Stellent)/ECM experienced technology professional for around five and half years with an in- depth knowledge of a variety of technologies which I have used to create business applications.
• Created custom components which require to archive out of box features. Customized the look and feel. worked on IPM and IBR. In IBR, configured tiff, jpeg and bmp image conversions to pdf file.
• Migration of content and IPM from 11g to 12C
• Integrating with Oracle PeopleSoft and JD Edwards.
• Creation of Input agents for IPM and migration of content using Archiver in content server.
• Weblogic server 10.3.6 (installed and configured Weblogic server along with ECM server),
• In IPM using ODDC we are capturing the images to centralized location from different branches the Documents were checked in.
• Development and implementation of Intranet, Internet and Extranet based business applications for large and Small corporations. I have provided technical leadership on a majority of these projects with a results-oriented work ethic.
• Create users, roles, profiles, metadata, rules, relations, dependent-lists, configuration migration, workflows.
• Worked on Admin Applets like User Admin, Repository Manager, Archiver, Workflow Admin, Configuration Manager.
• Possess excellent leadership, communication, interpersonal, analytical & problem-solving skills.
• Proven experience in Object Oriented Programming Fundamentals (OOP).
• A team player with exceptionally good organizational, analytical, training, troubleshooting, and interpersonal communication skills.
• Ticketing tools like BMC Remedy (ITSM) and Service Now.
• Enterprise Scanning Solution using Oracle Webcenter Capture (OWC/OWDC) integrated with Oracle UCM Folders, using Java based customizations.
• Numerous customizations for Oracle Webcenter Content (UCM), Migration tool, OID Group.
• WebCenter Sites-Asset modeling, Developing JSP templates and elements, Caching configuration, Optimization
• Security configuration for the sites.
• Develop portal pages using Java Servlets Pages (JSP) with JavaBeans to create the web tier on the J2EE server.
• JavaScript, idoc script were used to handle client-side validations and server-side validations

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

Salesforce Developer/Admin

• Configured/customized the salesforce application as per the client’s requirement.
• Customized the objects like Account, Contact, Lead, Opportunity and Campaign.
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups
• Documented cross functional requirements and walkthroughs for each system interface team
• Built relationship across multiple technology, operations, services, sales, program and product team to accomplish end goal
• Facilitated requirements gathering cross multiple vendors and organization
• Tracked and maintained the requirements to functionality traceability and use case traceability
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Implemented the workflows and approvals for various functional requirements.
• Implemented the searching and tagging functionality; developed various custom reports and dashboards for data analysis.
• Used field level security along with page layouts to manage access to certain fields.
• Assisted Project Manager in setting realistic project expectations and evaluating the impact of changes on the organization and conducted project related presentations.
• Created new Custom Objects and fields for Call reporting, Call Plan, etc.
• Written Validation rules and workflow rules and approval processes.
• Created Sharing settings and also gave Field Accessibility.
• Created Reports and Dashboards as per the client’s requirements.
• Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert

Confidential, FL

Salesforce Developer/Admin

• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Worked on Sales cloud and service cloud.
• Experience working on Case Management, captured cases from the company's website and customer emails.
• Created case sharing model and assigned cases to users according to the role hierarchy.
• Escalated cases according to the case priority
• Worked on Auto response rules if customers contacted beyond the business hours.
• Created Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Worked towards preparation of requirements management plan, business and functional requirement documents.
• Developed custom Objects and Fields as specified in the scope document
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Conducted internal training sessions for business users on Salesforce technology functionalities, especially with respect to reports and dashboards.
• Analyzed different business reports and guided the team on deployment and customization of those reports in Salesforce.
• Extensive knowledge on CTI tools like CTI data connector to track the incoming calls and Cisco unified communication tools.
• Worked on designing different custom dashboards for various user groups based on their business functionalities and needs.

Confidential, NY

Salesforce Developer

• Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Worked on Sales cloud and service cloud.
• Experience working on Case Management, captured cases from the company's website and customer emails.
• Created case sharing model and assigned cases to users according to the role hierarchy.
• Escalated cases according to the case priority
• Worked on Auto response rules if customers contacted beyond the business hours.
• Created Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Worked towards preparation of requirements management plan, business and functional requirement documents.

Confidential, Richmond, VA

Salesforce Developer/Admin

• Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Worked on Sales cloud and service cloud.
• Experience working on Case Management, captured cases from the company's website and customer emails.
• Created case sharing model and assigned cases to users according to the role hierarchy.
• Escalated cases according to the case priority
• Worked on Auto response rules if customers contacted beyond the business hours.
• Created Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked towards preparation of requirements management plan, business and functional requirement documents.
• Developed custom Objects and Fields as specified in the scope document
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Used Data Loader to read, extract, and load data from comma separated values (CSV) files or from a database connection
• Involved in mapping the fields between the current reporting system and Salesforce using data loader.
• Performed import and export operations to load customer data and other master data using data loader.
• Conducted internal training sessions for business users on Salesforce technology functionalities, especially with respect to reports and dashboards.
• Analyzed different business reports and guided the team on deployment and customization of those reports in Salesforce.

Confidential - Foster City, CA

WCC Team Lead

• Maintenance the Webcenter Content (WCC) /ECM/UCM prod and non-prod Environments. Implementation of Webless (new and existing documents). By implementing Webless, we have reduced the database space consumption into half.
• For UCM 10g we used Apache servers as admin servers and for WCC 11g weblogic 10.3.6
• Archiving: Import/Export the documents as per the business requirement.
• Design and implementation of metadata as per business requirements.
• Provided end user support for all levels of Oracle ECM/WCC users
• Upgrade WCC from 11.1.1.7 to 11.1.1.8 in all the environments (prod and non-prod).
• Custom Java API to check-in documents as per business needs.
• Responsible for leading all phases of Java EE web product development and web product quality.
• Involved in gathering business requirements for application development.
• Handle the tasks of drafting technical specifications for business stakeholders.
• Migrated data to Test and
• Production Stellent UCM environments.
• Created Stellent services, service handlers, and event filters in Java
• Customized check-in pages and results pages
• Coded Java component services.
• Implementation of IBR (Inbound Refinery) in development environments. Conversion of documents from different format to pdf as per business needs.
• Migration of folders from Foldger g to Framework Folders.
• Worked Intensively on tickets (Incidences, change request) for Remedy ITSM and
• Service Now. Numerous customizations for Oracle Webcenter Content (UCM), Migration tool, OID Group - UCM
• Develop portal pages using Java Servlets Pages (JSP) with JavaBeans to create the web tier on the J2EE server.
• JavaScript, idoc script were used to handle client-side validations and server-side validations.

Confidential - Cleveland, OH

WCC Team Lead

• Experience utilizing Oracle UCM utilities and Administration Applets such as Web Layout Editor, User Admin,
• Repository Manager, Archive, Workflow Admin, Configuration Manager, Batch Loader, Configuration Migration
• Utility (CMU) Oracle UCM 10gR3& 11gR1.
• Configure IBR (for bulk image conversion using pdf exporter)
• Used Jboss, apache for UCM 10g and weblogic for WCC 11g .
• Setup for test instances and prod instances using clusters (ECM 11g)
• Configured workflows.
• In IBR (Inbound Refinery), configured tiff, jpeg and bmp image conversions to pdf file.
• Weblogic server 10.3.6 (installed and configured Weblogic server along with ECM server)
• Upgraded Stellent Content Oracle UCM 10gR3 to 11gR1.
• Wrote a custom mapping file that uses IdocScript to assign custom metadata values based on filenames of the files to be batch loaded.
• Batch Loaded documents based on naming convention.
• Using Stellent Content Tracker wrote external SQL queries and created custom web reports.
• Experience creating unit tests, integrated tests, code debugging and design documentation skills.
• Responsible for leading all phases of Java EE web product development and web product quality.
• Involved in gathering business requirements for application development.
• Handle the tasks of drafting technical specifications for business stakeholders.
• Responsible for reviewing technical solutions/designs.
• Perform the tasks of providing directions to technical resources in providing technical solutions.
• Played a lead role in designing projects as well as reviewed proposed designs to ensure application integrity.
• Coded Java Component Services.
• Migrated data to Test and Production Stellent UCM environments.
• Created Stellent services, service handlers, and event filters in Java
• Customized check-in pages and results pages
• Coded Java component services
• Used Jboss, apache for UCM 10g and weblogic for WCC 11g .
• I am Fluent in Stellent developer technologies including HCST - Hypertext Content
• Server Templates, HCSP -
• Hypertext Content Server Pages, HCSF - Hypertext Content Server Forms and IDOC -
• IdocScript functions and resource files. I am also a seasoned JSP/Servlet/HTML Developer and Administrator