PROFESSIONAL SUMMARY:

• 7 years of total IT experience in software development working as Salesforce Administrator , Developer , Lightning Developer across various industries and experience in developing applications using Java / J2EE technologies.
• Good understanding of Software Development Life Cycle ( SDLC ) and Agile with Expertise in requirement gathering, Analysis, Designing, Development and Testing.
• Experienced Salesforce Lightning UI in developing Lightning Components and Lightning apps to provide more interactive interfaces to end users.
• Worked on administrative tasks like Custom Objects, Dashboards, Creating Roles, Profiles, Users, Email Services, Page Layouts, Actions, Reports and Approval Processes.
• Worked on SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Components, Apex Web services - Wide default, Sharing rules, Work Flows.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes , Triggers and Governor Limits. Worked on scripting languages like HTML , XML , CSS , JSP , AJAX , APEX Web Services API development skills and Java Script .
• Strong knowledge of SFDC standard data structures and familiarity with Force.com Explorer, Data loader and Import Wizard. Experienced working with salesforce.com sandbox, production environments, also with Eclipse IDE Force.com Plug-in environments.
• Having a good knowledge on Web to leads, Email to case, Web to case, Assignment Rules, Customer and Partner Portals. Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions, excellent skills in creating/troubleshooting/modifying APEX code, S-Controls and Visualforce pages.
• Good understanding on SDLC process and Agile (scrum) methodologies, working Knowledge on Jira tracking tool, HP ALM and Service Now, good knowledge of MS Office suite.
• Executed security and sharing rules for Field, Record Level and Object for distinctive users at different levels of organization.

TECHNICAL SKILLS:

Salesforce.com: Salesforce CRM, Apex, Apex Triggers, SOQL, SOSL, Apex Classes/ Controllers, Visualforce Pages/Components, Apex Web Services, Apex Explorer, Workflow &Approvals, Case management, Apex data Loader, AppExchange, Salesforce1, Lightning Experience.

Force.com Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool.

Scripting Languages: Java Script, PHP.

Web: HTML, XML, CSS, AJAX , JavaScript, SOAP.

Operating Systems: Windows, Unix/Linux.

IDEs and Editors: Eclipse, Notepad++.

Databases: My SQL, Oracle.

PROFESSIONAL EXPERIENCE:

Confidential, AZ

Salesforce Developer/ Admin

Responsibilities :

• Worked on Apex Classes , Lightning Components , Visualforce Pages , Apex Triggers .
• Implemented Service Cloud for organization that includes Case management, Entitlement and service contract, Knowledge base. Configured Service Cloud console for internal support agents for case support.
• Adopted Agile / SCRUM methodologies to monitor, steer and develop project objectives.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Implemented Data Loader to load data from Marketing Cloud to Service Cloud. Helped in developing strategy and roadmaps for email marketing programs to drive acquisition, customer retention, customer growth, and demand generation to achieve quantifiable revenue goals.
• Setup and Implemented Salesforce marketing cloud 2.0 org. Upgraded from Exact target 1.0 to Salesforce Marketing 2.0.
• Design and Development of Web Services and Integration using Salesforce SOAP/REST API.
• Developed Visualforce pages with rich user experience using visual force components, HTML5 and CSS3 and used JavaScript and jQuery validations and hiding content/sections.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Expertise in aura framework , Lightning Components and Salesforce Lightning Design System ( SLDS ).
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Worked on Force.com Explorer for querying Salesforce database using SOQL and SOSL queries and Data Loader for insert, update, and bulk import or export of data.
• Implemented CPQ System (Configure, Price, Quote software) to improve user experience in the Quoting process using Salesforce.
• Designed personalized email content using Adobe Creative Suite , HTML and CSS3 , AMP script in Content Builder.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.

Environment : Salesforce.com, Force.com, Exacttarget.com, Marketing Cloud, Apttus CPQ/CLM, HTML5, CSS3, Ajax, JavaScript, Lightning Experience, Lightning Components, Apex classes and Controllers, Data Loaders, SOSL, Scrum, Custom objects, Custom fields, Web Services.

Confidential, Mooresville, NC

Salesforce Developer/ Admin

Responsibilities :

• Setup Salesforce.com from the ground up to 200+ users.
• Developed several Apex Triggers , Classes and Apex API based - JAVA classes during the project lifecycle.
• Administrated and monitored the company’s Salesforce CRM application.
• Involved in developing Salesforce Lightning applications using Lightning Components , Controllers and used custom CSS in the components.
• Handled SOAP / Restful Web services by exposing Salesforce as an endpoint and consuming third party application API.
• Built reusable UI / UX components with Lightning component framework.
• Created Roles, Profiles, Sharing Settings, Workflow Rules, Validation rules, permission set-sand modified page layouts depending upon the requirement.
• Setting up Service Cloud Console, Cases (Web-to-case, email-to-case), Solutions, Case Assignment and CTI Interfaces.
• Worked on Salesforce Customer Portal to provide an online support channel for Tripwire customers allowing them to resolve their inquiries without contacting a customer service representative.
• Created Triggers on three different frames Case Comments, Attachments, Email messages and integrated them into a single Frame -Custom Related list where the content was chronologically ordered.
• Used Salesforce connect to access external database (back-office system).
• Deployed solutions that support customer business processes and requirements using Salesforce applications.
• Worked on Sales cloud and Service Cloud with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Experience working across SFDC implementations including Sales cloud , Service Cloud , Marketing cloud Web services and App Exchange on Salesforce.
• Used Work bench , Data loader and data import wizard to import the data.
• Involved in data mapping and migration of data between legacy systems and salesforce.com objects and fields.
• Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST / SOAP API , and bulk API .
• Designed custom components, used them in Visual force pages along with AJAX for a partial page refresh.

Environment : Salesforce.com, Apex Triggers, Classes, Apex API, Sales force Lightning, Lightning UI/UX, Sales cloud, Service Cloud, Sales cloud, Marketing cloud, Fields, sharing rules, Profiles, Queues, Work bench, Ajax, Visual Workflows.

Confidential, Bothell, WA

Salesforce Developer/ Admin

Responsibilities :

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Performed the role of Salesforce.com Developer in the organization.
• Agile Development Methodology was followed for the implementation.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce.com ( SFDC ).
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Content, Reports and Workspaces.
• Analyzed, Designed and Build using SOQL , APEX , Visual force Page , Triggers for enhancing the existing functionality of Flextronics Apttus Contract workbench .
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Developed Apex Classes , Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Analyzed the business requirements and mapped to Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Experience with Web services , API and Customer Portal sites.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics ) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various reports and for different user profiles based on the need in the organization.

Environment : Saleforce.com, Eclipse IDE, Agile, App Exchange, Security Controls, Apex triggers, Visual force, Reports, Dashboards, Record types, Custom objects and Fields, Workflows, Rules, Data Loader.

Confidential, Chicago, IL

Salesforce Developer/ Admin

Responsibilities :

• Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code to meet business requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers .
• Use of Data loader , Data exporter and migrated the attachments from legacy CRM to Salesforce and worked on salesforce .
• Involved in End to end testing and gathering requirements to feedback from business users.
• Used Sales Force Automation ( SFA ) for Sales Lead Management, Account and Contract Management and Approvals and Workflow.
• Implemented SFDC based products, including contract management, revenue and rebate management, and other related solutions.
• Developed APEX Classes , Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values ( CSV ) files.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed and maintained Visualforce pages , custom components with responsive design using bootstrap . Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse .
• Tuned SQL queries, PL / SQL procedures to improve the system performance.
• Created and used Email templates in HTML 5.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Confidential, Fort Mill, SC

Salesforce Admin/Developer

Responsibilities:

• Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.
• Laid a methodical approach for requirements gathering and BR Document generation.
• Developed various Custom Objects, Tabs, validation rules on the objects and tabs.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Created and deployed several reports using Salesforce.com platform.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Implemented service max with Oracle ERP R12 Field services module.
• Experienced in configuring the Dispatch Console Good experience in configuration of Mobile and Offline.
• Experienced in Service Contracts and Preventive Maintenance module.
• Good experience in deployment of ServiceMax objects across various Orgs.
• Experienced in ServiceMax data migration, optimax and Integration.
• Created profiles and implemented Object and field level security to hide critical information.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Worked on configuration and security aspects of Salesforce.
• Worked with groups, participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.

Environment: Saleforce.com platform, Workflow & Approvals, Record types, Sugar CRM, Reports, Email, MS Visio, Triggers, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, Messaging, Dashboards, MS Project, Standard and Custom Objects

Confidential

Salesforce Admin

Responsibilities :

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Involved in setting up field level access for each custom object created based on the user's role within the organization.
• Developed and configured Dashboards , Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in development of Time-based Workflow Rules , Triggers , Validation Rules , and other customizations with Salesforce.com.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Customized User Roles , Role hierarchies , Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects .
• Hands on experience in design, develop and implementing applications like Sales , Marketing , Partner Portal , and Service and Support modules.
• Used field level security along with page layouts to manage access to certain fields.
• Designed, developed and deployed Apex Classes , Controller Classes and Apex Triggers for various functional needs in the application.
• Participated in the training sessions provided by the Salesforce team.

Environment : JAVA, J2EE, jQuery, Bootstrap, JSON, Java, JavaScript, HTML, CSS, Web Services, DOJO, JAX-WS, JDBC, Log4j, framework, Eclipse, Windows XP.

Confidential

Java Developer

Responsibilities :

• Used Java Database Connectivity ( JDBC ) to connect from the Java application to the Database.
• Worked on implementation of GUI module with Struts Framework and used CVS for version control.
• Designed and developed front end using HTML , CSS , JSP’s , Struts (tiles and tag libraries) and user validations.
• Developed the code using Agile methodology with daily meetings to keep track of the progress and issues pertaining to the project. The backend is supported by MS SQL Server .
• Analyzed the requirements and designed the ER diagrams in accordance with the specifications.
• Responsible for developing some of the PHP based frameworks.
• Developed the programs using HTML , JSP , XML , and Servlets .
• Used SQL Queries and Stored Procedures extensively in retrieving the contents from SQL Server.
• Used JSP for taking the user input and sending it to the Java business classes.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments using Change Set.
• Understanding the environmental issues and responsible for proposing the effective methods to be implemented.
• Responsible for the unit testing, functional testing and regression testing.
• Worked on analyzing, debugging and resolving issues found during integration and user acceptance testing phase.
• Implemented web services using WSDL for authorization.
• Used Log4J for logging and tracing the messages .

Environment : Servlets, JSP, JDBC, HTML, Eclipse, J2EE Struts 1.1, EJB 2.0, Java, JavaScript, Ajax, Servlets, XSL, XML, Microsoft Visio and Windows XP. Oracle, Web Sphere Application Server, CVS, Log4J, MySQL 5, JSTL, IBM Web Sphere Commerce Server, IBM Rational Application Developer, Microsoft VSS, Oracle.