SUMMARY:

• Around 8 y ears of experience in IT industry with experience in Software development life cycle (SDLC) including 5+ years in PEGA worked primarily in the domain of Financial, Health care and Insurance services.
• Knowledge in PEGA Implementation cycle. The implementation cycle includes modeling of Business Process, Tool installation, Analysis, Designing, Development, Integration, Testing and Deploying the BPM applications.
• Experience in upgrading previous version PEGA applications and CPM framework applications to latest PEGA7.
• Experience in latest version of PEGA 7.
• Knowledge in smart dispute framework workflows for both issuers and acquirers.
• Experience in implementing CPM Applications with PEGA 7.1.3 CPM framework.
• Sound skills in interacting with business users and for understanding the Business requirements.
• Good knowledge in Pega Health care industry foundation (HCIF) and product Composer System (PCS) framework and benefits system.
• Good knowledge in PCS for configuring benefits, groupers, benefits set and creation product templates and health care products.
• Excellent skills on working with (DCO) Application Accelerator and Application Profiler for creating new framework layer in development of Enterprise Applications.
• Good experience in working as production support team member to handle production issues
• Experience in implementing various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes.
• Involved in creating Access Groups, Operators, Rule sets, Rule set versions, Work baskets, Work parties required to develop the application.
• Good experience on connecting to external systems using the integration services like SOAP, MQ, File, Email, JDBC and Java.
• Expertise on Integration Services like SOAP, REST, SQL using PRPC.
• Good knowledge in writing HTML, JSP, HTML fragments and Java code in PRPC.
• Hands on experience in writing Pega PRPC libraries and functions.
• Experience in creating custom portals in PRPC
• Understanding of Object Oriented Principles and Web application architecture.
• Extensive understanding and knowledge of Pega Rules Process Commander.
• Participated in designing and developing Business Process Management (BPM) applications using PRPC.
• Sound skill son integrating with external systems and general concepts of methodologies for integrating process commander applications with other systems.
• Proficient in troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer.
• Used Connectors and Services to integrate PRPC with External Systems.
• Good communication, interpersonal analytical, problem solving, fast learner, oral, written skills.

TECHNICAL SKILLS:

BPM Product: Pega Rules Process Commander (PRPC v 5.5/6.2/6.3/7.1.7 ),CPM,CPMHC

Pega Tools: SoapUI, Fiddler, TCPMON, Pega Trace Viewer, Pega Log Analyzer.

Operating Systems: Windows 2000, XP, Windows NT, Unix/Linux (Red Hat)

Programming Language: Java, J2EE

Java/J2EE Technologies: J2EE, JSP, JDBC, JMS, Web Services

RDBMS: Oracle 12c, 11g, 10g 9i, SQL Server, MS Access, IBM DB2

Web Technologies/Web services: HTML, DHTML, JavaScript, XML, XSL, XSLT,REST,SOAP

Web/App Servers: Apache Tomcat 6.0, web logic8.1/9.2, web sphere 6.0

Tools: Microsoft Visio, Rational Rose, Quality Center

Concepts: SDLC, Object Oriented Analysis and Design, Unified Modeling Language (UML), Assembly and System Level Testing, exposure in Agile.

PROFESSIONAL EXPERIENCE:

Sr. Pega Developer

Confidential, Irving, TX

Responsibilities:

• Worked with the line of Business to make Confidential compliance with all the associations Visa/MasterCard/American Express with their release documents every fall and spring. Modified the Disputes Processing system (DPS) with new CB reason codes and with the changes in chargeback rules and regulations.
• Involved in Multiple Projects throughout the life cycle which involves Dispute Processing system impacts.
• Involved in Designs for the work flows and the integration pieces.
• Implemented critical work flows part of day to day business operations the workflows are crucial to success of the system, especially considering the volume.
• Automated several processes within CITI using PEGA PRPC like Fraud Automation which eliminated manual work in creating cases, Fraud Reporting and CB.
• Automated the way CITI used to communicate with Amex for Media Requests.
• Automated the Credit Balance Refund workflow to get the feed directly and Post to Customer Creation of activities for implementing core business logic.
• Created several new Services with MQ and JMS integrating with Other legacy as well as Desktop systems through ESB.
• Provided Technical knowledge and direction to Business for selecting the correct path from PEGA Perspective.
• Used Pega Smart Dispute and Smart Investigate frameworks.
• Monitored all the alert logs and Pega Rules logs in the Production to identify any critical issues which may cause Performance Issues
• Ran the PAL, Profiler for identifying the performance issues in UAT/DE environments
• Helped in managing offshore resources with regards to design, delegation of tasks, and explanation of client requirements on deliverables.
• Worked as Release Coordinator for packing the rules, setting up the access groups and monitoring the performance.

Environment: Pega PRPC V7.1.6, Oracle 11g, IBM WebSphere Server 6.1, MS Visio, Java Script, Java/J2EE, HTML, XML.

Confidential, Irving TX

Pega Developer

Responsibilities:

• Working with the Business users, Business Leads, and Business Analysts to define business requirements for designing, testing, and building Pega BPM solutions to comply with new government and corporate regulations.
• Involved in development of Technical Requirements to provide end state requirements for line of business and development team.
• Worked in the Design and Development of Data Model, Process Flow, Activities, and UI Properties.
• Good experience in configuring and implementing the services in CPMHC framework
• Creation of HTML rules, Properties (Data types), Embedded Pages and Correspondences.
• Designing and troubleshooting Integration connectors through SOAP and Restful web service API's
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.
• Created specialization based on circumstance rules using single and multi - properties.
• Wrote SLAs and Activities to show the assignment on the exception case to resolve the case.
• Involved in Bug Fixing Activities with Lead and System Architects for Harness, Declare Expressions and When Rules.
• Implementation of Decision tables, Decision Maps and Declarative Expressions.
• Involved in Change Management aspects including defining and implementing procedures / technologies to deal with change in Business Environment.
• Extensively used PRPC-PAL, Performance Profiler, DBTrace tool for performance testing.
• We used the Service REST Rule to create the service and map it to the Service Package Rule.
• Developed SOAP service to provide service to external systems. End to end Integration testing of the application.
• Design and development of the application Enhancements - Worked on Class Structure Design, activities, decision rules, UI rules, SQL Connectors, SOAP Services and Connectors

Environment: Pega PRPC V7.2, CPMHC, Core Java, SOAP, Java Script, Web Services, Visio.

Confidential, Bloomington, IL

Pega Developer

Responsibilities:

• Working with the Business users, Business Leads, and Business Analysts to define business requirements for designing, testing, and building Pega BPM solutions to comply with new government and corporate regulations.
• Involved in development of Technical Requirements to provide end state requirements for line of business and development team.
• Worked in the Design and Development of Data Model, Process Flow, Activities, and UI Properties.
• Good experience in configuring and implementing the services in CPMHC framework
• Creation of HTML rules, Properties (Data types), Embedded Pages and Correspondences.
• Designing and troubleshooting Integration connectors through SOAP and Restful web service API's
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.
• Created specialization based on circumstance rules using single and multi-properties.
• Wrote SLAs and Activities to show the assignment on the exception case to resolve the case.
• Involved in Bug Fixing Activities with Lead and System Architects for Harness, Declare Expressions and When Rules.
• Implementation of Decision tables, Decision Maps and Declarative Expressions.
• Involved in Change Management aspects including defining and implementing procedures / technologies to deal with change in Business Environment.
• Extensively used PRPC-PAL, Performance Profiler, DBTrace tool for performance testing.
• We used the Service REST Rule to create the service and map it to the Service Package Rule.
• Developed SOAP service to provide service to external systems. End to end Integration testing of the application.
• Design and development of the application Enhancements - Worked on Class Structure Design, activities, decision rules, UI rules, SQL Connectors, SOAP Services and Connectors

Environment: Pega PRPC V7.1, CPMHC, Core Java, SOAP, Java Script, Web Services, Visio.

Confidential

Pega Developer

Responsibilities:

• Involved in Developing User Interface using the inbuilt Harnesses & customizing the Sections and other UI components wherever required gaining assistance from Rules Inspector tool.
• Worked on writing Activities, steps, methods and calling other activities for implementingcore business logic.
• Participated extensively in designing application security which involves setting up
• Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.
• Implementation of Decision tables, Decision Tree and Declarative expressions.
• Extensively used Clipboard tool & Tracer while Unit testing of the application.
• Coordinated with the team in understanding the concepts of Business Process andUnit testing.

Environment: Pega PRPC V6.2, Oracle 10G, SOAP, Windows XP, Apache Tomcat, JavaScript.

Confidential

Java developer

Responsibilities:

• Involved in development of Order Management and Performance analysis modules of the project
• Involved in developing class diagrams, sequence diagrams in UML showing generalization and other relationships and describing the interaction of object respectively.
• Worked extensively on SOAP based Web Services.
• Developed UI using JAVA Server Pages (JSP), HTML and Java Script for the Presentation layer.
• Used Ajax to provide dynamic features where applicable.
• Developed front end controller in Servlet to handle all the requests
• Developed service delegate to handle the Business logics
• Developed DAO (data access object) patterns to access the database.
• Used Junit to develop the test cases for unit testing
• Build and deployed the application in Production environment using maven builder
• Writing test cases in selenium IDE and testing the application.
• Worked on Git version control system to maintain versions in the application development

Environment: Java, JSP, Servlets, JavaScript, IBM Web Sphere, Rational Rose, Eclipse IDE, SOAP, Oracle 9i, selenium, MAVEN builder, Junit, Unix AIX