SUMMARY

• 7+ years of hands on experience in Software Development and 5 years of hands on experience On Salesforce Developer & administration with Domain experience including analysis, requirement gathering, design, developer, enhancements, testing, deployment and maintenance of standard object - oriented enterprise applications Experience with Salesforce.com Sales Cloud, Service Cloud, and Communities.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Experience with SDLC process in agile methodology. Strong implementation and rollout experience with salesforce.com CRM (sales cloud, service cloud, Marketing cloud), Communities, Sites and Force.com platform.
• Experience with SDLC process in agile methodology. Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud, Marketing cloud), Communities, Sites and Force.com platform.
• Extensive administrative experience in designing custom and junction objects, look-up and master-detail relationships, pick lists, custom fields, page layouts and custom tabs.
• Experience in creating, maintaining and enhancing visual flows, workflows, approval processes, formula fields, validation rules, field dependencies, automated alerts, and field updates according to application requirements.
• Knowledge of configuration and maintenance of security settings such as implementing organization wide defaults, role hierarchies, criteria/ owner-based sharing rules, profiles and permissions, setting login hour, and IP ranges in compliance with organizational needs.
• Worked extensively on various Salesforce .com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads and Campaigns.
• Worked on building Salesforce standard/custom report types, Reports and Dashboards across various objects for different business groups.
• Performed data analysis for data migration, integration to Salesforce from other data bases and performed Data migration using Data Loader, Import/ Export Wizard.
• Experience in obtaining data from external systems using Salesforce Connect. Experience in Salesforce .com MVC architecture, designed and developed Salesforce customizations using Apex Classes, Triggers and Visual force pages with Standard, Custom, and Extension controllers.
• Worked on developing rich user interfaces using Visual force pages with standard components, CSS, JavaScript, and jQuery and developed Custom Visual Force Components.
• Strong experience in writing/manipulating salesforce .com platform data using SOQL, SOSL queries and worked with large data volume manipulations.
• Worked with Salesforce Process Builder and consolidated existing workflow rules with process builder.
• Good experience in integrating external applications with Salesforce .com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Good working experience with Eclipse IDE, Force.com Plug-in, Developer console and Force.com Explorer environment.
• Strong experience in deploying Salesforce components across various sandbox and production instance using Change Sets, Force.com Migration tool and Eclipse.
• Experience automating standard business processes utilizing declarative and programmatic skills.
• Used JIRA Agile for project management and bug tracking. Always willing to learn new skills to improve efficiency and increase knowledge base.
• Strong organizational and project management skills, able to plan, prioritize and meet deadlines.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce.com: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex, Visual force (Page, Component & Controllers) Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading.

Platforms: Windows 2000, XP, 7, Windows Server 2003 / 2008.

Salesforce Tools and Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Jitterbit Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production), SOAP, REST Webservices, Change Sets .

Programming languages: Apex, Java, and C.

Web Technologies: HTML, CSS, JavaScript, jQuery, XML, AJAX, SOAP

Operating Systems: Microsoft Windows, Linux, Unix

Database: Oracle, MS Access, SQL Server 2008, MySQL.

IDE: SVN IDE, Eclipse IDE, Force.com IDE.

Other Tools: Workbench, Force.com Explorer, DocuSign, Git, GitHub, Bitbucket.

Methodology: Agile, Scrum

Professional Experience:

Confidential, Fremont, CA

Salesforce Admin & Developer

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Worked on Eclipse IDE with Force.com Plug - in for writing Business logic in Apex programming language with Lightning Experience.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages in Lightning UI.
• Created Custom Layout Lightening components to make the XMLHTTP call to private server.
• Build a custom lightning component to add/ delete new records on click of a button.
• Extracted the FlexiPage Meta data using ANT migration tool and Added a VF component onto the flexipage layout using the Lightning App builder.
• Used DocuSign to enhance the already existing modifications.
• Implemented the requirements on Salesforce .com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce .com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Visualforce mark-up and controllers, to create a custom, three-step wizard that allows users to create an opportunity at the same time as a related contact, account, and contact role.
• Experienced using Tableau tool for Analysis and generating reports.
• Involved in customizing Customer portal and partner portal and managing Community application such as Ideas and Answers.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Re-engineering of design and development on various salesforce .com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Integrated SFDC with other enterprise applications using SDk and APIs
• Experienced using JIRA tool.
• Developed Client side pagination process with all the details.
• Developed Custom Validations to override the Salesforce default validation rules.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Complete bulk imports of data using Apex Data Loader.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Salesforce.com, Apex, Visualforce (Pages, Component & Controllers), Lightning (components and controllers), Communities, REST/SOAP API Web Services, Pages, HTML, Java Script, Workflow & Approvals, Reports, Ajax, jQuery, Custom Objects, Custom Tabs, Data Migration, SOQL, SOSL.

Confidential, NY Plaza, NY

Salesforce Admin & Developer

Responsibilities:

• Performed the role of SalesForce .com Developer and Administrator in the organization.
• Excellent Analytical skills in understanding the business process and translating business requirements into system functionality requirements in technical terms.
• Designed and developed Visual Force Pages to meet various functional needs.
• Migrated data using Apex Data loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Used Apex classes and Visualforce page to customize partner portal and make it convenient for the customers to review and renew the licenses for the purchased products.
• Worked on Sales cloud with Accounts, Contacts, Cases and Solutions to generate towards developing business.
• Using Service cloud worked on Customer Service Automation with our partners.
• Worked on Marketing Cloud module
• Expertise in Service Cloud console with exposure to CTI adapters and Mobile App Integrations.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Created web to lead forms, assigned tasks, and managed workflows for managing Marketing app.
• Worked on various SalesForce .com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Used Force.com Eclipse IDE for developing Visual Force pages, Controller classes and Triggers.
• Created workflow rules to send auto response emails, email alerts, field updates, and other tasks.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Configured Customer & Seller Communities.
• Developed Custom Visualforce.com Pages for communities.
• Good knowledge on Community cloud module.
• Designed various HTML Email templates.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created custom VF pages to leverage the functionality of displaying the information from different objects and update them on the same page.
• Worked and created SSO with SAML 2.0 environment.
• Developed VF pages for customizing the UI for partner users
• Worked with Methods to insert and update records without re - directing users to a new record Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visualforce pages.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Developed a custom application with Force.com to manage territory, account, and quota assignments, and integrated it with an internal commissions system using Informatica on cloud.
• Experience in automate process for the quote to cash by connecting and synchronized front and back office application using the visual process designer using the Jitter Bit Harmony cloud integration.
• Used Force.com to develop the Agile Vision application that is available on the AppExchange to help third parties manage their agile projects and increase productivity.
• Modified Opportunity and Pipeline by customizing various stages to help prospect better and enabled forecasting.
• Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard.

Environment: Salesforce.com, Force.com, Apex, Data Loader, SOQL, SOSL, Communities, CRM, Import Wizard, Eclipse IDE, Controllers, Visualforce Pages, jQuery, XML and Triggers.

Confidential, Staunton VA

Salesforce Developer

Responsibilities:•

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non - functional requirements.
• Worked with various salesforce .com objects like Accounts, Contacts, Leads, and Campaigns etc.
• Developed various custom objects, tabs, components and Visual Force pages. Customized page layouts for standard/custom objects and assigned record types.
• Created data validation rules and formulas as per business requirement. Created workflow rules to automate tasks, email alerts, field updates and time-dependent actions.
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and
• Dashboards.
• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Designed various web pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home-grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Help users with Chatter teams/groups and follow application as well. Provided ongoing salesforce .com maintenance and administration services including periodic data cleansing, custom objects, workflows.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex (Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Eclipse IDE Plug-in Salesforce Developer .

Confidential

Salesforce Developer

Responsibilities:

• As part of maintenance project prepared knowledge shared document for future reference.
• Coordinated with the business to understand the business and structure and resolve the issues.
• Used eclipse Force.com toolkit for creating Apex classes and Apex Triggers.
• Worked on Burgudy project. Modifying the site based upon its parent site.
• As part of enhancement worked on classes, triggers, visual force pages, knowledge articles, Java Script.
• Analyzing the code and making respective modification.
• Successfully Resolved Tier - 1, Tier -2 and Tier-3 tickets.
• Documented the every ticket resolution process for future reference.
• Interacted with the users to provide necessary access required for training purposes.
• Worked on the knowledge article management.
• Loaded the knowledge articles from production to UAT to make sure we have backup and updated knowledge articles for training purposes.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists, and complex page layouts.
• Worked on email to case. Refreshed the sandbox
• Developed and maintained custom Reports and Dashboards.
• Tested thoroughly and deployed to production.
• Deployed code to production using change sets.
• Used ANT tool to migrate from Dev to QA.
• Coordinated with the offshore team to improve the overall process of resolving issues.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Confidential

Salesforce Developer

Responsibilities:

• Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using Eclipse IDE.
• Developed Visual Force Pages, Visual Force Custom controller components.
• Creating Custom Objects and defining master - detail relationship between objects.
• Used Data Loader to bulk insert, import or update into the object.
• Developed and deployed timely based workflows based on the requirement. Created field Update, Email Alerts
• Implemented validation rules, assignment rules and formula fields in custom objects
• Created Custom Objects, Custom Fields, Tabs and maintained field level security as per the business requirement.
• Worked on Static Resources, Page Layouts, Remote Site Settings, Case Management and Email Services.
• Worked on SOAP API and REST API to make Web Service Calls.
• Worked on Service Cloud.
• Worked on Outbound messaging and error directory creation log.
• Worked on Google Geolocation Web Service Calls.
• Used Google maps API to display the distance between two points and display Google route map to destination.
• Used Force.com Web Service API to make Web Service Calls and implemented with regards to governor limit.
• Used SOQL and SOSL conceding the governor limits to achieve the required result.
• Used sandbox for testing and migrated code to production.
• Used Change Sets to validate and deploy config components to testing instance and production.
• Used JSON in developing apex code.
• Used Kintana Tool to deploy Classes, Controllers, Components and Visual Force pages into production.
• Identifying the problems in requirement and making recommendations to improve the process.
• Prepared the Technical Document for business use.

Environment: Apex Language, Java Script, Visual Force, Eclipse IDE, SVN, Data Loader, HTML, JSON, S- Controls, Email Services, Kintana Tool.

Confidential

Java Developer

Responsibilities:

• Worked on user's email verification for signup process with the Loyalty program.
• Created a designated page to track the status of the order for both the registered and guest users.
• Customers are given option to cancel the order in the same page, if the order placed is less than x minutes, where x is a configurable value.
• Customized the Order confirmation page, My Account page and Order Confirmation email by including cancel order button with a timer.
• Customize the Asynchronous Order Feed generation process by including custom attributes.
• Worked on creating REST Handlers, Registry, smart data beans, controller commands and task commands.
• Worked extensively on jQuery - based JavaScript API.
• Experience working with Agile methodologies
• Created the technical design documentations.

Confidential

Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer
• Specifications, Development and Customization of the application.
• The application is based on MVC - II Architecture using Apache Struts framework. Worked with 3-Tier Architecture
• Which includes the presentation layer, Business logic layer and the database.
• Involved in understanding the business processes and defining the requirements.
• Eclipse used as Java IDE tool for creating Action Classes and XML files.
• Develop the User Interface Screens for presentation Web logic using JSP, HTML and CSS.
• Created several complex stored procedures and triggers using SQL Server to retrieve data.

Environment: Java, MVC, EJB, JDBC, Servlets, JSP, JBuilder IDE, HTML, XML, Java Script, BEA WebLogic, Oracle, Internet Explorer, MS SQL Server 2005, T-SQL and Windows 2003.