PROFESSIONAL EXPERIENCE

Salesforce Administrator/Developer

Confidential, Bellevue, WA

• 7+ years of working experience as a developer, with four years of experience as a Salesforce.com (SFDC) Consultant with proficiency as a developer & administrator.
• Salesforce Certified Force.com Developer (Dev 401) & Administrator (ADM 201).
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.s
• Proficient in SFDC development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, and SOSL.
• Extensive experience in designing custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Extensively worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Implemented security and sharing rules for object, field and record levels for various profiles & users in Salesforce.
• Experience using Eclipse IDE and Force.com plugin environment to implement business logic using apex - programming language.
• Experience in workflows and validation rules.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Extensive experience in data migration and integration using Data Loader.
• Performed workflows, e-mail services and approval processes using customization & Apex.
• Having good knowledge on web service API.
• Gained a strong knowledge of synchronization, data modeling, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud-computing environment.
• Experience in development of packages, stored procedures and triggers using PL/SQL.
• Experience in web technologies like HTML, XML, CSS, JSP, and JavaScript.
• Proficiency in Object Oriented Languages like Java, J2EE, JSP and other Java technologies.
• Supporting third party solutions: Insight Squared, Marketo, Totango, Infer, etc
• Marketing Automation (i.e., Marketo, Silverpop, Pardot, and HubSpot).
• Experience in using, Jitterbit, Dell Boomi, Informatica, and MuleSoft.
• Strong understanding of APIs, Web Services and Apex callouts.
• Experience integrating Salesforce with other applications via real time and batch process (sync/async).
• Experience in Agile development methodology.
• Knowledge in Lightening Experience.
• Expertize in creating Communities.

Salesforce Administrator/Developer

Confidential, Bellevue, WA

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug - in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Experience with SFDC Advanced configurations Experience with Campaigns and Journey.
• Created many Email Templates and Mail Mergem Templates and was involved in doing the Mail Merge for different standard and custom objects.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Developed Client side pagination process with all the details.
• Created Labels to set the predefined values for the client side pagination process.
• Developed Custom Validations to override the Salesforce default validation rules.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Complete bulk imports of data using Apex Data Loader.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Interacted with testing and the development teams for the development and testing of the code.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Experience in release management using change sets and ANT scripts
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Knowledge on Lightening Experience.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates, .NET Framework, Web Services API, Oracle EBS, Oracle on Demand, Oracle Fusion Middleware, SOA, Siebel, Sales Cloud, Service Cloud.

Salesforce Administrator/Developer

Confidential, Washington, DC

Responsibilities:•

• Analyzed the business requirements and mapped to Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto - Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sales Cloud, Service Cloud, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Salesforce Developer

Confidential

Responsibilities:

• Involved in requirement gathering from users.
• Design Requirement documents and functional document for the development team.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Wrote triggers to process incoming service e - mail requests from customers to automatically create new case records.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects and it to read, extract, and load data from comma separated values files.
• Created Visual force pages and Visual force Custom Controllers on Force.com Eclipse IDE to customize the view and functionality of the page according to the organizational needs.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Java Developer

Confidential

Responsibilities:

• Involved in the requirement analysis for the guarantees and actively participated in design architecture.
• Developed interfaces using Apache Camel, Spring MVC, JMS, XSL and XML.
• Used Spring & JDBC to perform the database operations.
• Played a key role in version control migration of project repositories from SVN to GIT.
• Analyze user needs and requirements to determine feasibility of design with in time.
• Developed time service to integrate with end of day processing batch interface.
• Create Unit & functional testing framework for the existing internal framework components.
• Converted real time interfaces to implement Multi - Threading and load balancing.
• Estimate the development effort for the system requirements that are defined by the Business Analyst.
• Document all stages of software development process adhering to the company standards.
• Wrote build deployment scripts using maven, shell scripts on UNIX environment.
• Configuring, Production Implementation, testing, troubleshooting of systems.
• Built Enterprise Java Beans with Point-to-Point messaging functionality and MQ Series as JMS provider.
• Used DB2 as the backend database. Involved in design of the database schema and development of Stored Procedures.
• Used MS SQL Server for data storage purposes.
• Configured JMS Server setup, Database connection setup and deployed the returned items in WebLogic Application Server.
• Worked on Eclipse IDE for the code development for the application.
• Developed Unit test cases using JUnit for various modules of the application.
• Used Log4j to capture the log that includes the runtime exceptions and fixed the problems monitoring the log at regular time intervals.
• Used LDAP authentication for the application.
• Used CVS as version control for storing the revised versions for reference.
• Compiled, built and deployed the application by writing ANT scripts.
• Used Waterfall model as the software development process throughout the phases of the application from conception till maintenance.
• Developed and deployed the J2EE application on Windows Operating System.

Environment: Java/J2ee, Spring, Hibernate, JSP, Servlets, HTML, CSS, JavaScript, MS SQL Server, Eclipse IDE, RESTful, WSDL & SOAP Web Services, JMS, Web Logic Server, DB2, CVS, log4j, ANT, JUnit, WINDOWS.

UI Developer

Confidential

Responsibilities:

• Involved in developing the UI pages using HTML, CSS, JAVASCRIPT, JSON, JQUERY, and AJAX.
• Developed front end along with pages for user interactions; for the entire website using HTML5, CSS3, and JavaScript.
• Defined new validations through Angular.js for the form field validation implemented through HTML5.
• Applied JQUERY core library functions for the logical implementation of all the applications at the client side.
• Brief experience on implementing the Angular.js in creating animations based on CSS classes.
• Used JQUERY and AJAX for service calls on pages to interact with the server for information.
• Utilized various JavaScript and JQUERY libraries, AJAX for form validation and other interactive features.
• Used AJAX, JSON to send request to the server to check the functionality of the website.
• Testing the website on multiple browsers with their old as well as latest release.
• Developed page layouts, navigation and presented designs and concepts to the clients and the management to review.
• Structured the JavaScript code using Angular.js.
• Created SQL queries to perform insert, update or delete operation on MySQL database.
• Developed application for different browsers and fixed bugs for browser compatibility.
• Interacted and worked with cross - functional teams
• Created and optimized graphic prototype websites and applications interfaces using HTML and CSS.
• Involved in writing application level code to interact with APIs, Web Services using AJAX, JSON and XML.
• Implemented and designed user interface for web based customer application.
• Developed components to fetch the data from the back end using AJAX and JQUERY.
• Used SVN for Version Control
• Analyze the response of JSON in order to update DOM.

Environment: HTML4.0/5, CSS3, JavaScript, JQuery, AJAX, JSON, JSTL, XML, XHTML, Eclipse, Adobe Dreamweaver, JIRA, Angular JS, Bootstrap, GIT, JAVA, Clear Quest, Soap UI, Adobe Photoshop and MS Office.

TECHNICAL SKILLS

SFDC: Apex Triggers, Classes, Test Classes, Visual force, S-Controls, Sandbox development & testing, Point click Customization, SOQL, Data Loader. Validation rule, Workflows, Sales cloud, Campaigns and Journey Builder, Sales Cloud, Service Cloud.

Languages: Apex, UML, Java, J2EE, JSP, PL-SQL

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in.

Database: Oracle 9i, Oracle 10g, SQL Server, MySQL

Web Applications: HTML, Java Script, XML, XSL, JSP

Operating Systems Windows: UNIX/ LINUX