PROFESSIONAL SUMMARY:

• Pega Certified System Architect (CSSA) and Certified DCO Architect with 8+ years of BPM(Business Process Management)/Pega experience, including experience in Pega 7 and Pega Robotics.
• Framework experience in Customer Process Management FW (CPM), System Management Application FW (SMA), Smart Dispute for Issuers and Acquires, and Communications CPM for Communications.
• Worked in Financial Services domain in Card Industry Disputes, Retail, Insurance, Supply Chains, and Communications. Experience in the Telecommunication industry, experienced system administrator and architect developing both technical and complex process oriented IT initiatives for more than twenty (20) years.
• Worked extensively through all phases of the software development lifecycle with Java based Web technology including: Python, SOA, Web services (Java Metro), HTTP, JavaScript, Hibernate, Spring, PostgreSQL, MS SQL, MySql queries, Unix scripting, ClearCase, Visual Studio, Eclipse, InteliJ, WebSphere, ATG, Weblogic, Oracle, agile software development principals & practices (Scrum), Continuous integration, Test Driven Development (Junit), XML, BPM, BRE, SOAP, REST, CSS, CRM, Rational, DB2, J2EE, message oriented middleware technologies and enterprise architectures. Fluent in Chinese.
• Worked with both offshore and onshore delivery models for development and testing and has implemented to different industry methodologies such as SmartBPM, RUP, Waterfall, VModel, UML and Agile. Due to his expertise in PRPC technology, DCO/BPM methodology and project governance, he has consistently demonstrated success in complex Pega projects.
• Helped both clients and partners to adopt Pega best practices. Strong communication and presentation skills to deliver innovative solution.

PROFESSIONAL EXPERIENCE:

Confidential, Beaverton, OR

Pega Senior/Lead System Architect

• Interacted with product and business owners, and external sources, gathered and analyzed requirements, PI planning, tracking view user guide, product launch changes notifications and product pre - launch check lists, roadmaps, and collaboration spaces
• Groomed, and sized user stories/tasks for various project Sprint planning and scopes
• Architected, designed, and implemented Pega Workflow using Pega 7.3.1 data pages, data transforms, activities, standard and advanced agents, tracer, clipboard, thread, logs and SMA
• Created application, organization and class structures, rule set, access groups, operators, dynamic system settings
• Created data access model, data structures and data mappings with external sources
• Interfaced AWS SNS Lambda, REST APIs, Slack APIs, PostgreSQL, and MS SQL server
• Planned product launch case life cycle, stages, reports, ETL, security, and exception handling
• Developed and documented packaging, migration/deployment and testing processes
• Worked with Pega product and engineer support team addressing service requests (SRs)
• Architected, designed, and implemented user interface (UI) for product pre-launch check list

Confidential

Pega UI Developer

• Gathered and analyzed requirements
• Designed, implemented, tested, and deployed Pega user interfaces using Pega 7.3
• Fixed defects

Pegasystems, Cambridge, MA

Senior Pega/Lead System Architect

• Automated desktop apps and integrations using Pega Robotics
• Gathered requirements, created/assigned/groomed user stories, user cases and test cases.
• Designed, architected, implemented, tested and deployed applications using core java 1.8, Spring, Hibernate, Soap, Rest APIs and Database (Oracle, DB2, MySql and Sybase).
• Worked with Pega 7.2.2 Connectors and Services for integrations, defined interfaces with external third-party data and internal Fund Add and Maintenance Portal
• Analyzed the reporting requirements; provided documents and trained clients how to build Pega 7 reports
• Engaged team meetings; Analyzed SD for Issuers and SD compliance; Setup SD 7.21 Base, Visa and Mastercard instances. Analyzed Visa VROL legacy connector. Mapped data elements for Visa VROL, Analyzed user stories
• Worked with business grooming business requirements; Created case-based work, class structures, user cases and test scenarios; Tracked and displayed of progress of each Case through a Guided Workflow; Presented of a dynamic Fund Add/Manage Questionnaire, which presents variable questions based on rules related to the nature of the fund, issuer, and other criteria;
• Implemented business and skin rules and validations
• Raised SR (Service Requests) and worked with Pega Product Support team resolved issues
• Provided development, QA and UAT defects/bugs support
• Elaborated business requirements and use cases
• Designed, implemented and elaborated UX/UI
• Interacted with team members and line of business
• Defined and implemented interfaces with external/legacy systems
• Installed hot fixes; Planned and performed upgrade from PRPC 6 to 7
• Addressed product and application migration issues
• Proposed parallel multi-project developments using branches
• Customized email communications
• Analyzed Guardrail compliance score cards
• Recommended best practices in development activities
• Analyzed business reports requirements
• Proposed different routing techniques and intelligent help features
• Interfaced with multi-channel/systems; integrated JAWS (Job Access With Speech)
• Setup user access and provided training documentations
• Monitored application and system performance via Guardrails, PLA, PAL, Pre-flight.
• Took a deeper dive into Smart Disputes for Acquirer framework
• Interacted with client and business partners to identify gaps, requirement review, challenges, and risks
• Researched Guardium logs APIs and internal certificate that does not expire and possible issues with this utilizing IAC for PCI DSS security compliance
• Provided client and reviewed with client the implementation and PCI/DSS security compliance assessment recommendations
• Opened and resolved cloud instance issues
• Supported defects and build/package releases
• Worked with business/system owners/users to develop the requirements for product releases
• Developed Timeline to support development for product releases
• Implemented and support cloud computing and continuous integrations
• Designed/Tested/Implemented legacy Mapping Projects
• Architected, designed, analyzed and developed web applications that interfaced with Oracle data warehouse.
• Analyzed, architected, designed, automated, and tested enterprise applications using:
• Installed/upgraded Application/Web server/OS/software/patches.
• Packaged/deployed application releases.
• Analyzed, designed, created, and administered Local Oracle Data Mart performing bench marking, modification, and disaster recovery as required.
• Analyzed, designed, modeled, created, migrated, converted, performance tuned, and documented Oracle and application/web servers
• Analyzed and implementing Object Oriented Software Development designs for application and GUI logic
• Analyzed and modeled implementation designs using Rational Suite (RUP), together J and Pattern/GOF
• Conducted code reviews and mentored other team members
• Developed design documents, use cases and test scripts/scenarios
• Scheduled and planned development processes and deliverables using Microsoft Project, etc.

Confidential, Addison, Texas

Manager

• Constructed/Published product catalogs for online e-commerce enterprise solutions
• Constructed online shopping cart and checkout payment services
• Architected, designed, analyzed and developed web applications that interfaced with Oracle data warehouse and third party product inventories
• Collected product reviews from social media spaces via Web Services
• Analyzed, architected, designed, automated, and tested enterprise applications using:

Confidential

Consultant

• Worked with business/system owners/users to develop the requirements and timelines for product releases and enhancements features
• Designed/Tested/Implemented Mainframe Mapping Projects
• Architected, designed, analyzed and developed web applications
• Designed and implemented online shopping cart and payment systems
• Analyzed, architected, designed, automated, and tested enterprise applications using:

Confidential

Team Lead - Software

• Designed, developed and delivered training materials for various loyalty promotions
• Supervised, advised and assisted developers to deliver quality products and meet customer satisfaction
• Worked with business/system owners/users to develop the requirements and timelines for product releases
• Reviewed and Implemented process and functional reports
• Designed/Tested/Implemented Mainframe Mapping Projects
• Analyzed, architected, designed, automated, and tested enterprise applications using:

Confidential

Project Lead

• Designed, developed and delivered training in a variety of topics, e.g. introduction to Object Oriented analysis, design and programming, J2EE best practices
• Taught, instructed and trained developers in information systems knowledge, techniques and skills using a wide variety of methods, equipment and materials as appropriate
• Supervised, advised and assisted developers to deliver quality products and meet customer satisfaction
• Worked with business/system owners/users to develop the requirements and timeline for product releases
• Reviewed and Implemented Web FOCUS reports
• Designed/Tested/Implemented Mainframe Mapping Projects
• Architected, designed, analyzed and developed web applications that interfaced with Oracle data warehouse.
• Analyzed, architected, designed, automated, and tested production enterprise using:
• Analyzed and used Web Developer tools to develop Java interface for the Gift Registry Visual Enabler Data Repository software with embedded SQL applications.
• Installed/upgraded Application/Web server/OS/software/patches.
• Packaged/deployed application releases.
• Administered UNIX, WIndows and the Gift Registry Database.
• Analyzed, designed, created, and administered Local Oracle Data Mart performing bench marking, modification, and disaster recovery as required.
• Analyzed, designed, modeled, created, migrated, converted, performance tuned, and documented Oracle and application/web servers
• Analyzed and implementing Object Oriented Software Development designs for application and GUI logic
• Analyzed and modeled implementation designs using Rational Suite (RUP), together J and Pattern/GOF
• Conducted code reviews and mentored other team members
• Developed design documents, use cases and test scripts/scenarios
• Scheduled and planned development processes and deliverables using Microsoft Project, etc. HP UNIX, IBM AIX and personal workstations