SUMMARY:

• Total 10+ years of IT experience which include Around 5 years of experience with over Salesforce.com CRM platform as both Administrator and Developer.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process.
• Good experience with Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Experienced in Service Cloud, Sales Cloud, Collaboration Cloud for All partner portal, customer portal.
• Extensive experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages and tools like Apex Data loader.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Expertise with Administration and Configuration of Salesforce.com CRM to populate and maintain data.
• Good Knowledge of APEX, Visual force, APIs with Salesforce.com configuration and custom code development.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other tools like Informatica Cloud, Apex Data Loader.
• Experience in modifying visual force pages to be supported in Lightning Experience and good understanding lightning mode and its features.
• Good experience work with Offshore and Onsite resources provided guidance and direction.
• Experienced in handling Production releases.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
• Excellent team player, self - motivated, quick learner with good communication skills and trouble-shooting capabilities.
• Experienced in using SOQL and SOSL Queries within Governor Limits for data fetching and manipulation needs of the application.
• Deployed Customization from Sandbox to another Environment by, Change Set.
• Knowledge in Salesforce.com SFA, Force.com Apex Classes, Apex Triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Versatile team player with excellent analytical and presentation skills.
• Experienced Lightning Experience using Lightning Design system and building Lightning Components.
• Experienced with Git deployment to sandbox and production.

TECHNICAL SKILLS:

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Platform (Sandbox, and Production).

Technologies/ Languages: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Custom Objects.

Database: Oracle 10g, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, PA

Salesforce Developer/Administrator

Responsibilities:

• Played key role in understanding the source and destination org.
• Good experienced with data loader and creating reports and dashboards.
• Created profiles and implemented object and field level security to hide critical information on the user profiles.
• Defined Lookup and Master-Detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created automatically field updates and Email alerts via workflows, triggers and approval process to satisfy internal requirements of stamping certain data on a call during submission.
• Experienced using Change sets and git.
• Experienced salesforce integration with Gmail, Google drive.
• Experienced with production support.
• Explained about the reporting.
• Experienced using Salesforce Lightning UI. Created Components and Apps in salesforce lightning and Salesforce1 Mobile Experience.
• Experience in integrating external web systems with salesforce using REST and SOAP web services.
• Preparation of High-Level & Low-Level Design documents.
• Development of code (Visualforce/ Apex) as per the business requirements.
• Unit testing and system integration testing of the developed code.
• Created and provided the template for the clinical patient data upload to the client.
• Customization like page layout, roll up summary, Security Settings, Rename the fields.
• Created automatic functionalities like workflow to create a Follow Up Task and assigning to record owner.
• Created visual force pages and triggers as per the requirements.
• Experienced with Production support and challenges completed within time.

Environment: Force.com, Apex Triggers, Visual Force Pages, Component & Controllers, Lightning Components, Lightning Applications, Data loader, Email Services, Security Controls, HTML, Java Script, Eclipse IDE Plug-in, Sandbox data loading.

Confidential, PA

Salesforce Developer/Administrator

Responsibilities: -

• Involved in gathering the requirements by coordinating with Business analysts, UX designer to better customize and utilize the Salesforce.com CRM functionality.
• Good experience in IT, this includes work knowledge in analysis, configuration, Development and Administration.
• Strong experience in Software Development Life Cycle (SDLC), agile development environment, sprint planning and Software Testing Methodology.
• Effective employment of Apex Data Loader or Import Wizard based on the requirement and Data Manipulation Language for Data migration and management in bulk.
• Experience in various Web Technologies like HTML, XML, CSS, JAVASCRIPT to design the user interface and apex Web services technologies like WSDL and SOAP.
• Gained a strong knowledge in data modelling, scheduling, monitoring and reporting in a cloud computing environment.
• Worked with customer service team on service cloud to anticipate customer needs and deliver world class customer service solutions
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Visual Force pages to implement custom functionality.
• Responsible for creating Custom Objects and Fields.
• Responsible for all activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for data accuracy.

Environment: Apex Triggers, Apex Classes, Visual Force Pages, Component & Controllers, Lightning Components, Lightning Applications, Security Controls, HTML, Java Script.

Confidential, NY

Salesforce Developer

Responsibilities:

• Worked with groups, participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document.
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles.
• Involved in identifying, planning and implementing new SFDC features and functions (new screens, workflow, Force.com, Objects, reports, apex code) to meet business requirement. And Designed Visual Force pages for UI.
• Have worked on change management and deployment using ANT build tool, GitHub and change sets.
• Handled the responsibility of User provisioning, Profile and Role base hierarchy and Field level security.
• Extensive experience working in an agile development environment using JIRA.
• Created the Configuration Workbook and Deployment Checklist and updated the same based on subsequent releases based on the organizational needs.
• Identified and resolved problems, which may impact projects by monitoring progress and project status.
• Prepared the Data Modelling Design.
• Handled the responsibility of User provisioning, Profile and Role base hierarchy and Field level security.
• Performed Unit, Integration, Regression and User Acceptance Testing.

Environment: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in.

Confidential

Java Developer

Technologies - Java, Oracle, JavaScript.

Responsibilities:

• Involved in complete software development lifecycle (SDLC) tasks - design, coding, testing
• Designed and developed the web-tier using HTML, JSP’s, Servlets and Spring MVC framework
• Involved in the development of business module applications using J2EE technologies like Servlets, JSP and JDBC
• Used the light weight container of the Spring framework to provide architectural flexibility for inversion of controller (IOC)
• Hibernate frame work was used in persistence layer for mapping an object-oriented domain model to a relational database.
• Implemented various design patterns in the project such as Business Delegate, Data Transfer Object, Data Access Object, Service Locator and Singleton
• Used SQL statements and procedures to fetch the data from the database
• Used JQuery, Java Scripts for client side validations and validation frame works for server side validations
• Generated PDF reports using Jasper, iReports and iText
• Involved in consuming, producing SOAP web services using JAX-WS
• Deployed the application on to WebSphere application server
• Developed test cases and performed unit test using JUnit Framework
• Used SVN as version control
• Used Ant scripts to fetch, build, and deploy application to development environment
• Analyzed the functional specification documents and prepared detailed level design documents
• Developer: Developed and maintained the code using Java, JSP, Struts 1.3
• Extensively used XML for designing and formatting the user Interface.
• Developed the client-side scripting using JavaScript.
• Maintained the tomcat server and Wrote Classes containing XML
• Used JDBC to interact with databases where ever needed.
• Used SQL for creation and modification of the database tables and sequences.