PROFESSIONAL SUMMARY:

• Proven IT Professional with 8 years of IT experience on Salesforce /Force.com technology & Java/J2EE Technologies.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with Expertise in requirement gathering, Analysis, Designing, Development and Testing.
• Technical knowledge about Salesforce lightening Schema Builder, App Builder, Lightning Components and Lightning connect.
• Strong knowledge of Sales, Service and Support Automation.
• Developed Lightning Components , Apex classes, Controller classes, Apex Triggers and Visualforce Pages on Force.com platform to customize application according to the functional needs.
• Good experience on SOQL, SOSL, Custom settings, Schedule Apex, Batch Apex.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Work Flows.
• Experienced in data migration from Legacy Systems using various data migration tools.
• Having a good knowledge on Web to leads, Email to case, Web to case, Assignment Rules, Customer and Partner Portals, Community, AppExchange.
• Ability in Creating Profiles, Roles, Users, Tasks and Actions, Dashboards, Reports, and Validation Rules.
• Experienced in web technologies like HTML, XML, CSS and JavaScript.
• Experience working with Deployment Tools like Force.com IDE, Change Sets, and ANT based Migration Tools and Salesforce.com Sandbox environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Apex Data Loader.
• Expertise in Apex to implement the complex business logic within Governor Limits. Collaborates and communicates with other business analyst, technology and partners.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users using REST and SOAP.
• Understanding and writing users stories for implementing of visual forces, SOSL, SOQL, WSDL, partner WSDL and enterprise WSDL, visual force (page, component and controllers) and custom user interfaces using HTML.
• Experience Working on Apttus CPQ configuration and integration. Created agreement wizards, validation rules, contract templates.
• Good experience and understanding of Software Development Life Cycle (SDLC) and Agile with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Experienced working in development support for System Testing, User Acceptance Testing and Production support.

TECHNICAL SKILLS:

Salesforce.com: Apex Triggers, Apex Classes, SOQL, SOSL, Visualforce Pages, Components, S-Controls, Apex Web Services (SOAP and REST), Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects.

SFDC Tools: Force.com IDE, Force.com Explorer, Data Loader, Informatica Cloud Connector, Outlook connector, Excel Connector, Workbench.

Web Technologies: HTML, CSS, XML, AJAX, Java script, Web Logic, Apache Tomcat.

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL.

Operating Systems: Windows XP, Windows Vista, Windows 7, Unix.

Languages: C, C++, JAVA, J2EE, Apex, C, SQL, HTML

IDE: Eclipse, Net Beans, Visual Studio

PROFESSIONAL EXPERIENCE:

Confidential, Waltham, MA

Salesforce Developer

Roles & Responsibilities

• Worked on Apex Classes, Lightning Components, Visualforce Pages, Apex Triggers.
• Implemented Service Cloud for organization that includes Case management, Entitlement and service contract, Knowledge base, etc
• Configured Service Cloud console for internal support agents for case support.
• Configured routing rules to assign cases to agents through Omni-Channel.
• Customized existing visualforce page to align with salesforce new lightning UI experience and rollout Lightning UI to some users.
• Create and customize visualforce page to enhance the functionality and display information from different objects.
• Used Force.com migration tool to deplot metadata between local Sandbox environment,Production and other Salesforce organization.
• Encrypt some standard and custom field that contains PHI data using shield platform incryption.
• Enable Event monitoring to get report for audit track users activity.
• Developed various Custom objects, validation rules, Workflow rules and setup business process using process builder.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Working on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, contract templates.
• Provide training and coaching in the use of CPQ CRM systems. Identify training and development gaps and create plans to address.
• Integrate of Application with Salesforce.com with using SOAP and REST web services API.
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process, Process Builder in Salesforce.com
• Chat servers created with node.js using redis for message routing, but never deployed to production.
• Experience evaluating and integrating Salesforce. AppExchange solutions within overall implementation.

Environment: Apttus CPQ, Data Loader, Force.com, Jitterbit, Lightning components, Service Now Tool, Force.com IDE, Sublime text,, Conga, Data Loader, Jira, Workflow & Approvals, Email Services, Rest API, Soap API, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Salesforce Sandbox, Controllers, REST API, HTML, Java Script.

Confidential, San Antonio, TX

Salesforce Developer

Roles & Responsibilities

• Global implementation of APAC and EMEA salesforce Orgs with end to end processes.
• Developed several Lightning components, Global actions, process Builders and object specific actions.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
• Tested Apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Enhanced in Communities by adding new fields, field sets using Salesforce Lightning.
• Developing complex Apex Classes and Triggers based on business requrements.
• Implemented custom and standard territory management for Salesforce.Com instances.
• Implemented Targeting Tool for sales team.
• Worked on Web Service Callouts for creating and updating data in Oracle EBS.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL and SOSL.
• Implemented visualforce pages with custom controller, standard controller, controller extension and standard set controller.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Implemented Approval Processes to ensure proper authorization in the high-stakes environment of capital management.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Used Field-level Security, Profiles and Audit Trail Setup to ensure that protected data is only shared with authorized persons as per Federal regulations.
• Implemented Docusign App Exchange Application.
• Deployed and Configured Chatter Usage Dashboards to keep track and generate reports and dashboards for high ranked users inside organization.

Environment: Apex, HTML,CSS, JavaScript, JQuery, Visual Force Pages, Custom settings, REST API, Components and Controllers, XML, Task Ray Management Tool, Conga, Data Loader, Force.com,Maven,Service Now Tool, Force.com IDE, Sublime text.

Confidential, Pleasanton, CA

Salesforce Developer/Administrator

Roles & Responsibilities

• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Involved in Data mapping specifications to create and execute detailed system test plans.
• The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Created and used email templates in HTML and Visualforce.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Conducted Administrative duties which included working with c-level executives, system administrators, and end users to gather their business requirements, then develop customized solutions to meet their needs.

Environment: Saleforce.com platform, Apex Language, Apex Triggers, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, San Diego, CA

Salesforce Administrator/Developer

Roles & Responsibilities

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, visualforce pages, components for various functional needs in the application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on REST API.
• Providing the best solutions for the gathered requirements & functional support for existing and future business processes on the Salesforce.Com
• Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.
• Implemeted Single-Sign on project.
• Involved integration of their legacy system with Salesforce CRM through web services based on BULK API.
• Worked on InsideSales and Demand tools App-Exchange applications to make Salesforce.com instance effective.
• Written APEX Test Classes for unit testing to ensure at least 75% of code coverage is met.
• Installed and configured Marketo AppExchange app to automate and measure demand generation campaigns that generate more high-quality leads.
• Recognized SF.com usage problems and produced optimal solutions.
• Managed with vendor partners and formulated optimal solutions for integration.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Execution of Test Cases. Review of Test Cases/Test Documents/UE Documents and preparing Test Report.
• Implemented Service Cloud for customer support that includes Case management, Entitlement and service contract, Knowledge base, etc.
• Configured Service Cloud console for internal support agents for case support.

Environment: JavaScript, JQuery, Visual Force Pages, Custom settings, REST API, Components and Controllers, XML, Task Ray Management Tool, Conga, Data Loader, Force.com, Maven, Service Now Tool, Force.com IDE, Sublime text.

Confidential

Software Engineer

Roles & Responsibilities

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
• Responsible for Coding using JSP, Java Servlets, Struts and XML.
• Implemented Model View Control (MVC) architecture using Struts Framework.
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model component.
• Developed Servlets to handle HTTP client requests using Servlet Request & Servlet Response objects.
• Developed programs to retrieve the data from a MS-SQL database using JDBC.
• Coded HTML and Servlets.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Used ANT tool to build and deploy application on Tomcat Server.
• Writing procedures and Packages for Report Generation using Oracle as Database.
• Writing code for printing of Report pages in HTML format and Microsoft Excel files.

Environment: Java, JSP, Servlets, Struts, XML, JDBC and Servlet, ANT, Apache Tomcat 4, Java Script, XML, DB2, JUNIT, Eclipse 2.0.