We provide IT Staff Augmentation Services!

Technical Manager Resume

2.00/5 (Submit Your Rating)

TX

Hire Now

SUMMARY:

  • Dynamic, self - motivated, user-focused technical professional with extensive experience leading architecture design, data modeling, and implementation of highly scalable Big Data platforms and analytical applications.
  • Skilled at providing consultative business and system integration services with the ability to understand and translate client needs into business and technology solutions utilizing leading digital methodologies to drive business value.
  • Expert at designing end to end machine learning solutions with deep understanding of the entire lifecycle including data sourcing, wrangling, feature engineering, model building, testing, tuning and deployment

AREAS OF EXPERTISE:

  • Machine Learning
  • Big Data Solutions
  • AI Technology Frameworks
  • Software Architecture
  • Distributed Systems
  • Digital Transformation
  • Customer Engagement
  • Program Management
  • Leadership - Team Building
  • Strategic Planning

TECHNICAL PROFICIENCIES:

Technology Stack: Java, Oracle, WebLogic, Hadoop, HDFS, Hive, HQL, Oozie, Sqoop, Kafka, Flink, Spark, Scala, Cassandra, Open Scoring, PMML, Apigee, IBM MQ, ELK Stack, Tableau, Linux, Solaris, Hibernate, Drools, C, C++, INFORMIX, Shell Scripting, Perl, XML, Rogue Wave

Machine Learning Tools: H2O.ai, DataRobot

PROFESSIONAL EXPERIENCE:

Confidential, TX

Technical Manager

Responsibilities:

  • ANN is a customer engagement platform that enables contextual, relevant, and personalized experiences for the user across all channels.
  • The application layer ingests 100M+ transactions per day using Kafka as a messaging system with Flink consumer jobs.
  • The Kafka cluster, topics, and partitions are optimized to maximize throughput and support vast amounts of data ingest.
  • Direct team of 12 developers, controlling annual budget of $2M. Manage and prioritize multiple inbound client configuration or data management requests and drive to completion.
  • Develop strategy and roadmap as well as solution architecture to deploy machine learning at scale.
  • Interpret client and stakeholder requests, tailoring conversations according to their needs. Generate Sqoop scripts to import data from Oracle to Hadoop and design/implement Scala and Spark feature engineering code.
  • Create and appraise classification models utilizing H2o.ai and ensured successful operations for a model in production using PMML and Open Scoring.
  • Generated $92.7M in cost savings by rerouting 10.3M customer service calls to in-house center.
  • Saved company $4.8M in annual savings by reclaiming 48K technician dispatches.
  • Supplied $170M in cost benefits regarding call deflection and revenue growth in 2018.

Senior Member of Technical Staff

Confidential, Tampa, FL

Responsibilities:

  • Supervised team of 3 onsite personnel and 5 offshore contractors to construct solution and OSS architecture across various Confidential systems.
  • Led the design and architecture for multiple software components and modules within PC.
  • Identified inefficiencies and pursued improvement opportunities to eliminate waste.
  • Conceived and initiated a trouble ticketing system ( Confidential ) to utilize across Confidential technical support divisions.
  • Increased revenue by $1.3M after eliminating 6-8 days from the standard Ethernet provisioning interval.
  • Enabled $1M in cost savings by phasing out multiple dispatches.

Lead Systems Consultant

Confidential, Tampa, FL

Responsibilities:

  • Reviewed and interpreted vendor product and equipment documentation to learn and convey the specs to appropriate parties.
  • Served as liaison between department and OEM to aid in comprehension of key features of DWDM and Ethernet network elements.
  • Architected solutions across dynamic Confidential systems.
  • Piloted a team of offshore and onsite contractors to design and develop a Confidential activation layer.
  • Improved the Confidential activation flow-through from 5% to over 80%.
  • Reduced the time to market for new equipment rollouts within the Confidential network.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship