PROFESSIONAL SUMMARY:

• 11 years of experience in PEGA Rules Process Commander (PRPC) (5.x, 6.x and 7.x).
• Certified PRPC Senior System Architect (CSSA) on version 7.2.
• Good Knowledge on PEGA Mobile Online and Offline implementation.
• Good Knowledge on various PEGA Frameworks which includes Industry Insurance framework 2.3, Product Configuration Framework 2.1, HCIF 7.5SP2, CPM HC 7.3.
• Good knowledge of Insurance domain.
• Extensive knowledge in PEGA implementation cycle like Design, Development, Migration and Deployment of PRPC and Java/J2EE based applications.
• Involved in Designing High Level Class structure, Workflows and Rule sets in Pega PRPC.
• Experience in implementation of various PRPC components like Decision Tables, Decision Maps, Declarative Expressions, and Indexes etc.
• Good Knowledge of Case Management in PRPC.
• Experience in Implementation of Pega UI.
• Knowledge on Pega Decisioning Management.
• Involved in System Administration which involved setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.
• Have knowledge of implementation and processing of service request and connecting to an external system using SOAP services and connectors in Pega application.
• Good knowledge on MVC architecture.
• Hands on experience with Oracle Database, Stored Procedures and Triggers.
• Involved in interaction with the end users, Business Analysts for understanding of the business requirements.
• Also involved in training sessions conducted by the organization to make work users feel comfortable with the new application.
• Ability to work independently as well as a team player.
• Possess strong analytical thinking and troubleshooting capabilities.
• Participated in PEGA Review with Pega Systems and implemented certain recommendations proposed by Pega.
• Worked in Onsite - Offshore Coordination Model.
• Involved in Estimation of the application development in PRPC.

TECHNICAL SKILLS:

Operating Systems: Windows 95/98/XP/2000, MS-DOS.

Databases: Oracle 8i/9i/10g/12c

Packages: MS Visio 2003, MS Office.

Application Server: Tomcat 5.5, Web logic 8.0.

BPM: PRPC (5.3, 5.4, 5.5, 6.1 SP2, 6.2 SP2, 7.2)

Languages: C, JAVA, J2EE, SQL

Web Authoring Tools: : HTML, XML, Web services, JavaScript.

PROFESSIONAL EXPERIENCE:

Confidential, Schaumburg, IL

PEGA Lead Developer

Responsibilities:

• Involved in implementation of the complaints process work flow.
• Involved in implementation of the user portal, access roles.
• Involved in the integration of the application with Member Services for retrieving the member data using REST.
• Involved in Code Review & Migration.
• Involved in implementation of Dash board Reports.

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Environment: Pega PRPC V7.1.6, Oracle 11g, IBM WebSphere Server 6.1, MS Visio, Java Script, Java/J2EE, HTML, XML.

Sr. Pega Developer

Confidential - Irving, TX

Responsibilities:

• Worked with the line of Business to make Confidential compliance with all the associations Visa/MasterCard/American Express with their release documents every fall and spring. Modified the Disputes Processing system (DPS) with new CB reason codes and with the changes in chargeback rules and regulations.
• Involved in Multiple Projects throughout the life cycle which involves Dispute Processing system impacts.
• Involved in Designs for the work flows and the integration pieces.
• Implemented critical work flows part of day to day business operations the workflows are crucial to success of the system, especially considering the volume.
• Automated several processes within CITI using PEGA PRPC like Fraud Automation which eliminated manual work in creating cases, Fraud Reporting and CB.
• Automated the way CITI used to communicate with Amex for Media Requests.
• Automated the Credit Balance Refund workflow to get the feed directly and Post to Customer Creation of activities for implementing core business logic.
• Created several new Services with MQ and JMS integrating with Other legacy as well as Desktop systems through ESB.
• Provided Technical knowledge and direction to Business for selecting the correct path from PEGA Perspective.
• Used Pega Smart Dispute and Smart Investigate frameworks.
• Monitored all the alert logs and Pega Rules logs in the Production to identify any critical issues which may cause Performance Issues
• Ran the PAL, Profiler for identifying the performance issues in UAT/DE environments
• Helped in managing offshore resources with regards to design, delegation of tasks, and explanation of client requirements on deliverables.
• Worked as Release Coordinator for packing the rules, setting up the access groups and monitoring the performance.

Environment: Pega PRPC V7.1.6, Oracle 11g, IBM WebSphere Server 6.1, MS Visio, Java Script, Java/J2EE, HTML, XML.

Confidential, CA, USA

PEGA Architect

Responsibilities:

• Involved in implementation of the rate sheets for the application.
• Involved in the implementation different case types based on the requirement.
• Involved in implementation of the user portal, access roles.
• Involved in the integration of the application with Sales Force for submitting the data using REST.
• Involved in Code Migration.

Environment: Pega PRPC V7.1.6, Oracle 11g, IBM WebSphere Server 6.1, MS Visio, Java Script, Java/J2EE, HTML, XML.

Confidential, MN

Lead Developer

Responsibilities:

• Involved in designing of the Class structure in PRPC for managing the work and data based on the Enterprise Class Structure specific to the organization.
• Implemented the UI considering Dynamic Class Referencing.
• Involved in setting up of Email Accounts and Implemented Inbound and Outbound Email Configuration.
• Involved in implementation of the user portal, correspondences, reports, access roles.
• Involved in the integration of the application with external system using SOAP connectors.
• Involved in Code Migration to Production.
• Estimating and implementing the enhancements based on prioritization.

Environment: PRPC 6.2 SP2, CPMHC 7.3, Web Sphere 8.0 and Oracle 11g.

Confidential

Senior System Analyst

Responsibilities:

• Understanding the requirements for various processes like Provider Termination, New Contracting, and Addition of a Provider to a Group.
• Involved in designing of the Class structure in PRPC for managing the work and data based on the Organizational Enterprise Class Structure.
• To coordinate offshore team for requirement clarifications.
• To ramp up, lead a team and reviewing code.
• Involved in the access roles settings for various users.
• Involved in implementation of a module for checking the user availability.
• Involved in Code deployment to Production.
• Involved in Pega Review with Pega Systems.

Environment: PRPC 6.1 SP2, Web Sphere 8.0 and Oracle 11g.

Confidential

Java developer

Responsibilities:

• Involved in development of Order Management and Performance analysis modules of the project
• Involved in developing class diagrams, sequence diagrams in UML showing generalization and other relationships and describing the interaction of object respectively.
• Worked extensively on SOAP based Web Services.
• Developed UI using JAVA Server Pages (JSP), HTML and Java Script for the Presentation layer.
• Used Ajax to provide dynamic features where applicable.
• Developed front end controller in Servlet to handle all the requests
• Developed service delegate to handle the Business logics
• Developed DAO (data access object) patterns to access the database.
• Used Junit to develop the test cases for unit testing
• Build and deployed the application in Production environment using maven builder
• Writing test cases in selenium IDE and testing the application.
• Worked on Git version control system to maintain versions in the application development

Environment: Java, JSP, Servlets, JavaScript, IBM Web Sphere, Rational Rose, Eclipse IDE, SOAP, Oracle 9i, selenium, MAVEN builder, Junit, Unix AIX