PROFESSIONAL SUMMARY:

• 8 Years of experience in IT Industry with 7+ years of Salesforce.com (CRM, Force.com Platform) and 1+ Years of Java/J2EE web application development.
• Strong development background in developing custom application on Force.com platform using Apex language, Custom/Extension Controllers, Triggers, SOQL, SOSL, Batch, Schedule classes, Visualforce pages, custom CSS and Java Script.
• Expertise in developing customized Visualforce pages with rich user experience using custom CSS, bootstrap and client - side validations using JavaScript, jQuery.
• Hands-on experience in designing and developing integrations with external systems by writing Apex SOAP, REST Web Service classes and making Callouts to external application using Http, HttpRequest, HttpResponse classes.
• Strong experience in writing unit test classes for Apex controllers, triggers, batch, schedule classes using Apex test classes and preparing test data for whole org by writing test utility classes for reusability.
• Experience with salesforce communities, sites and branding Visualforce pages with custom CSS and Javascript.
• Good experience in developing Salesforce1 Mobile app using Salesforce Lightning components and used Lightning Design System Styles in the components.
• Proficient in using Lightning Process Builder, Lightning App builder and Lightning UI for developing applications to comply with Lightning look and feel.
• Experience working with IDE's - Eclipse, Force.com IDE, Sublime for development of applications, code comparison and deployment to various Sandbox and production orgs.
• Strong administrative experience in managing Users, Roles, Profiles, Permission Sets, Sharing Rules, Domain Management, Sites and Translation workbench.
• Good understanding of SFDC implementations covering Sales Cloud, Service Cloud and App-exchange applications.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud, Marketing Cloud, Community Cloud and Apttus CPQ.
• Good experience with salesforce CRM data model and building custom Relationships using Lookup, Master-Detail & junction objects for various requirements.
• Worked extensively on various salesforce standard objects Accounts, Contacts, Opportunities, Forecasting, Quotes, Leads, Campaigns, Cases, Entitlement, Solutions, and Knowledge & Articles.
• Experience in Automating Business processes using Workflows, Approval process, Dynamic Approval process, Process builder, by implementing actions Field Update, Email Alert, Creating Tasks & process builder actions - creating records, invoking approval process submission.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Experience in Case Automation using Email-to-case, Assignment, Escalation rules for case automation.
• Proficient with native Tabular, Summary, Matrix and Joined reports for business users, custom dashboards to higher management and built reports in Tableau using Salesforce data.
• Experience in data migration/integration using Data Loader, Import Wizard, Demand Tools and MuleSoft.
• Experience in deploying components to various sandbox and production instances using Force.com migration tool, Change sets and eclipse.
• Experience working with version control tools like Git, CVS and Gitlabs.
• Good experience with web technologies like JavaScript, jQuery, HTML, CSS, JSP, Servlets and Struts.
• Good experience in using Databases like Oracle, SQL Server and MS Access and Oracle PL/SQL Stored Procedures Triggers and Functions.
• Experience in complete Quote-to-Cash process Opportunity to DocuSign (Opportunity, agreement, DocuSign e-signature completeness).

TECHNICAL SKILLS:

Salesforce Technologies: Apex Classes, Apex Triggers, Apex Custom Controllers and Extension, VisualForce (Pages, Components & Controllers), Validation Rules, Workflows, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, Sandbox development and testing, Apex Data Loader, SOQL, SOSL, Dashboards, Analytical Snapshots, Apex Web service, Service Cloud.

Salesforce Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, AppExchange

Web Technologies: HTML, CSS, Bootstrap, JavaScript, jQuery, XML, Java/J2EE, Servlet, JSP, Struts

IDE: Eclipse 3.4, RAD, Sublime, Notepad++

Languages: Apex, C, SQL, HTML, XML, CSS

Java Technologies: Java, JavaScript

Version Control: Git, SVN

PROFESSIONAL EXPERIENCE:

Confidential, Hallandale Beach, FL

Sr. Salesforce Lightning Consultant

Responsiblities

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Analyzing the current requirement process, identifying problems and making recommendations to improve the process.
• Interacted with various Business User Groups (Sales and Ops) to gather the document requirements.
• Responsible for automating the processes, development using Apex, Visualforce following the apex best practices
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Customizing the Apttus product configurator and quote application according to business needs
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Customized the Dashboards and Report to track usage of productivity and performance of business centers and their sales teams.
• We used to Lightning Components for Community Builder, and the new consumer-based UI instead of having to use other frameworks.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Used Apex Data Loader to migrate data such as accounts, Products, Quotes and Forecast from different legacy systems.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Packaged and Deployed customizations from Sandbox to other environments using Migration Tool - ANT.
• Worked on various Salesforce/Veeva integrations with SAP, Oracle and other third party systems to support Order Management module.
• Contract life cycle management: configuring Agreements, Templates, Query Templates, Agreement Output formats, Agreement Protection, Agreement Rules, Configuring Wizard and Approval Management.
• Experience in Sales Cloud and Marketing Cloud Applications, Automation of Lead and campaign Management
• Quote to Cash: configuring Bundles, Configuration Attributes, Product Rules, Price Rules, Summary Variables, Discount Schedules, Approval Process Management and Rebate Management.
• Designed UI for the Quoting and Pricing functionality.
• Experience in complete Quote-to-Cash process Opportunity to DocuSign (Opportunity, agreement, DocuSign e-signature completeness).
• I configured product and pricing setup using CPQ/Product consoles which include price ramps, Price Matrix, Price Rulesets, price list items, tiered pricing and asset pricing.
• I also worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, contract templates
• Provide training and coaching in the use of CPQ CRM systems. Identify training and development gaps and create plans to address.
• Worked on Apttus support project to solve ongoing bugs/issues/enhancement on another project.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Lightning, Custom Tabs, Email Services, Apttus CPQ, Web services, DocuSign, Visual Force, SalesForce.com Data Loader, Security Controls, Sandbox, Eclipse IDE Plug-in, Dashboards, Data Migration Tool, ANT.

Confidential, San Antonio, TX

Sr. Salesforce Developer/Admin

Responsibilities:

• Worked with End Business stake holders, business analysts and users for understanding requirements analyze and provided technical design and development.
• Written SOQL, SOSL Query language in Apex Classes, Triggers and Batch classes and used custom settings in triggers to reduce no. of SOQL statements as needed.
• Written Apex Classes, Custom & Extension Controllers for customizations on Account, Campaign and other custom objects to create paginations and tabbed Visualforce pages and various other functional requirements.
• Written apex SOAP web service classes for inbound calls to salesforce for consuming custom/standard objects data and generated WSDL and published to consumers.
• Made salesforce asynchronous apex callouts to consume SOAP and REST Web Service of external applications using Http-Request, Http classes and methods.
• Created and Debugged Lightning Components, building with Lightning App Builder and Visual force with the new Lightning Design System.
• Worked on Setup, maintain and optimize Email marketing campaign utilizing ExactTarget/Marketing cloud.
• Implemented salesforce MVC pattern in the application customization for separating User Interface, Business logic and Data persistence with SObjects as Models, Visualforce pages & components as Views and Apex Controller classes as Controllers.
• Worked on salesforce communities and developed Visualforce pages with organization look and feel for the internal users.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud Call, Center, Chatter & App-exchange applications.
• Developed apex unit test classes and methods for unit test and maintained 90% code coverage across the organization.
• Worked on Various objects Related to APTTUS Configuration & Pricing management, like: Agreement, Incentive, Price Rule, Price Rule entry, Price Rule Set.
• Developed Visualforce pages using components like Page Block, Input Field, Data Table, Repeat, Command Link, Command Button and AJAX components Action Function, Action Support for rendering sections/fields in a page.
• Implemented JavaScript Remoting in the Visualforce pages to call Apex methods directly from the Visualforce base and refresh partial DOM tree.
• Developed rich user interface using HTML5, CSS and perform client-side validations using Java Script and jQuery.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Used Force.com IDE for creating/changing meta-data of Objects, Fields, Visualforce Pages, Apex classes, Triggers, debugging logs.
• Enabled sites and developed site pages and used those pages in the communities.
• Worked on configuration and customizations of various salesforce.com objects Leads, Accounts, Contacts, Opportunities, Products, Price books, Opportunity Products, Campaigns, Cases, Solutions Standard objects and Custom Objects.
• Performed salesforce administration configuration activities Creating Users, Roles, Profiles, Permission Set, Public Groups, Queues, Outlook configuration, Communication Templates, Network IP filtering.
• Implemented Workflow rules, Time-Dependent workflows, Approval process and its associated actions like Creating Task, Email Alert and Field updates for different objects.
• Implemented the salesforce1 mobile application with navigation, notifications, offline, branding and classic configuration.
• Configured SAML based Single Sign-On in the Production and Sandbox for authentication, also enable up Two-Factor Authentication Login requirements for Single Sign-On.
• Developed Reports, Dashboards and Analytic snapshot for various business users on Opportunity Pipeline, Cases, Accounts and Custom objects.
• Used Data Loader to bulk load data into salesforce from other databases by exporting them into CSV files.
• Deployed application from sandbox to other Sandbox as well as into Production environments using Change Set, Eclipse and Force.com Migration tool.

Environment: Salesforce CRM, Communities, Service cloud, Apex, Lightning, Apttus, Visualforce, Controllers, Batch, Web Services, SOAP, REST, WSDL, Workflows, Approval Process, Reports, Dashboards, Data Loader, JavaScript, HTML, CSS, Force.com IDE, GIT, Force.com Migration tool, windows7.

Confidential, Boston, MA

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked as enhancement team member and performed the roles of Salesforce.com Developer in the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Created marketing campaign using Exact Target, monitor their run and reporting and configured salesforce and marketing cloud integration user along with configuration in salesforce.
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Created supporting documentation for application development tasks that includes Salesforce.com customizations.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Code review and test case reviews.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created mash up between sales force CRM and Gmail through Force.com AppExchange’s Email integration engine.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.

Environment: Salesforce.com, Visual force (Pages, Component, & Controllers), Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel

Confidential, Indianapolis, IN

Salesforce Administrator/Developer

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support
• Experienced with Web-to-Lead and Web-to-Case scenarios along with Escalation rules and Assignment Rules.
• Developed Custom Controllers to make external web service callouts, validations and data insertion.
• Created Visual force components and attributes to override the look and feel of standard Visual force components.
• Lookup Fields, Customized Dependent Picklists Formula Fields, Roll-up Summary Fields, Page Layouts and Record Types.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Used the Force.com explorer to build and test SOQL and SOSL queries.
• Deployed and Designed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to match the requirements of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Integrated, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Apex code to convert lead to a contact and associate the contacts with accounts.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, email alerts and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Imported data into custom objects from various sources using Data Loader.
• Worked on role hierarchy & sharing rules to configure visibility.
• Maintained Organizational Hierarchy created Profiles, Roles and maintained Sharing/Security for Field Level Security and Record-level Security.

Environment: Saleforce.com Visual Force (Component & Controllers) Pages, Security Controls, Time Based Triggers, Apex Language, WSDL, Data Loader, HTML, Java Script, SOQL, SOSL, Workflow& Approvals, Sandbox data loading, Eclipse IDE Plug-in and Windows 7/XP Pro.

Confidential

Responsibilities as Salesforce Developer

Responsibilities:

• Worked with Salesforce.com consultants for zeroing in on the appropriate solutions to meet the organization's needs.
• Customized the tabs for different business user groups and business centers.
• Created workflows for automated lead routing, lead escalation, custom coaching plans, and alerts.
• Developed Apex Classes & Apex Triggers; linked them to the workflows created for the application.
• Captured prep data and call activity thereby developing S-controls to manage sales plan call sheets within Salesforce.
• Developed Custom Reports based on different business user levels and oversaw their deployment.
• Used ANT to migrate code, schema from organisation to another
• Worked as the support engineer for internal users by familiarizing them with the application; generated reports and saved them for further access by the users.
• Trained internal business users in developing their own custom reports for the application.
• Implemented data migration activities with the support of Salesforce.com.
• Handled support cases with the help of Salesforce.com Premier Support.

Environment: SalesForce.com, Workflows, Triggers, Custom Classes, Workflow & Approvals, S controls.