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Application Support Engineer Resume

SUMMARY:

  • Experienced IT Professional with a well - rounded background in application support, software engineering and business analysis.
  • Committed to ensuring server and system health by providing on-call monitoring, support and in-depth analytical investigation.
  • Implements Six Sigma and ITIL practices to improve application efficiency and process flow.
  • Creates and maintains accurate documentation of network dependencies across multiple applications and systems to ensure stability.

TECHNICAL SKILLS:

  • 24/7 Application Support
  • Documentation
  • Java/J2EE
  • SQL
  • JIRA
  • Unix/Linux
  • Active Directory
  • Change Management
  • Office 365
  • Unit Testing
  • Eclipse
  • BEA WebLogic
  • Service Desk
  • Metrics & Reporting
  • Versioning
  • Business Analysis
  • Regression Testing
  • Requirements Gathering
  • ITIL & Six Sigma
  • Public Speaking
  • Leadership

PROFESSIONAL EXPERIENCE:

Application support engineer

Confidential

  • Monitored server heath using AppDynamics and Monitis to ensure 99.999% server and application uptime
  • Provided 24x7 on-call support and resolved escalated incidents while providing documentation of root cause analysis
  • Led weekly meetings to review escalated incidents, document root cause analysis and identify ongoing issues
  • Led conference calls during scheduled releases while providing status updates as well as performing post--deployment validation
  • Designed JIRA workflow for SaaS application and created user roles with required permissions
  • Streamlined and maintained existing documentation while creating architecture diagrams, and troubleshooting guides in team SharePoint repository
  • Hosted weekly change management meetings and provided meeting notes to senior management
  • Managed code versioning using BitBucket and GIT
  • Performed routine maintenance for WebLogic servers
  • Wrote and maintained server scripts in Linux environment as well as using CRON to purge unneeded log data
  • Quickly resolved tickets in HP Service Desk for required maintenance and enhancement requests
  • Managed Docker containers to provide stability for Java servlet components

Business analyst 1 / software engineer 1

Confidential

  • Documented over fifty critical applications in Excel, Word and Visio in archive library while implementing ITIL methodologies to gather system and application dependencies
  • Directed multiple resources in a Team Lead role for various software and hardware upgrades by coordinating deadlines, creating upgrade checklists and gaining budgeting approval
  • Updated J2EE code to become SOX compliant and performed annual end of year research to ensure license compliancy across multiple applications and third party tools
  • Gathered business requirements from internal users to determine deadlines and budgeting for application updates
  • Created deployment checklists, rollback plans, release notes and test plans for regression testing and UAT testing
  • Provided 24x7 support and worked with Command Center team to identify root cause analysis for escalated issues
  • Wrote test scripts and performed load testing with LoadRunner in Pre-Production and Production environment
  • Provided documentation to Command Center team’s Help Desk archive to more quickly identify and resolve Level 1 and Level 2 incident tickets
  • Worked closely with internal customers to q uickly resolve incident and request tickets within SLA deadlines
  • Presented release requests to Change Management Team and provided necessary documentation throughout the approval process
  • Served as a Team Lead by r eliably aiding supervisor in completing unexpected, urgent tasks
  • Developed code, unit tests and application files for web-based applications in J2EE environment and m erged in Borland StarTeam
  • Monitored WebLogic admin console by stopping and restarting servers, managing load-balancing and server clusters, deploying applications, managing data sources, connection pools and application settings and reviewing log output
  • Created scripts and report queries in Oracle and SQL Server databases for data maintenance and metrics
  • Supervised Software Engineering Community meetings to encourage use of best practices and industry standards
  • Granted necessary permissions to users in Active Directory

Jr. Java Architect / Level 2 Web administrator

Confidential

  • Provided 24/7 support for WebLogic servers by monitoring server health, stopping and restarting servers, managing load-balancing server clusters, deploying applications, managing data sources, connection pools and application settings, reviewing log output and performing other required troubleshooting
  • Quickly resolved incident tickets and requests within SLA times in Level 2 Web Administration queue
  • Forecast costs of labor and hardware for upcoming projects and provided reports to Project Management Team
  • Transformed legacy code into Java Web Services in J2EE environment
  • Automated tasks by implementing Ant scripts and properties files
  • Passed required background check for security clearance

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