PROFESSIONAL SUMMARY:

• 10 years of IT experience in designing Pega PRPC applications.
• Leaded complex design projects have strong technical leadership and expert consultative skills
• Proficient in building PRPC Application design and development using PEGA - PRPC Methodologies.
• Good technical background in multiple technology platforms Java/J2EE, Middle Tier & Product Integrations, Web Sphere, Tomcat, XML and message-oriented middleware (MOM).
• Design and development of web service components for cross-application solutions.
• Good knowledge of PRPC architecture, security model and service architecture.
• Good exposure to healthcare, financial and banking domains.
• Involved in interaction with the business partners along with business Analysts and project teams for better understanding of the business requirements and good at leading team members.
• Involved in documentation and implementation of high-level designs, functional specifications and estimates.
• Good in Using Project Management methodologies and Software Development Lifecycles
• Involved in post-live project activities; including evaluation of success criteria, identification of best practices, lessons learned, and strategies for future releases and deployments.
• Ensures that systems are built for change, are reusable, and are maintainable
• Proven leadership and good analytical and problem-solving skills.
• Good verbal, active listening, and written communications skills.
• Good collaboration, documentation and presentation skills.
• I am good at human relations, good decision maker, and ability to work in and with a team, enthusiastic to learn.
• Highly motivated and dedicated with strong Analytical & Logical Development skills.

TECHNICAL SKILLS:

Technology: PEGA, Java, J2EE (JSP, Servlets, EJB, XML, Java),

Tools: Pega Rules Process Commander PRPC v5.x and v6.x Microsoft Visio and MS Office Suite.

Data Base: MS Sql, Oracle

Operating System: Windows XP, Windows 8, Windows 7, Windows Vista, Windows Server 2000, Linux

Language: JAVA, C++, C and Scripting expertise with HTML, CSS, JSP, JavaScript.

PROJECT EXPERIENCE:

Confidential, Sterling, VA

Lead Technology Software Engineer

Responsibilities:

• Acted as a bridge between the businesses and technical staff.
• Managed working relationship with business partners by demonstrating knowledge of existing systems
• Provided integrated systems planning and leads the review and design concepts for new contact center systems and applications
• Developed and documented the technical design for the integration and implementation of contact center systems and applications.
• Ensured the development of plans for integration of new systems architecture into current infrastructure.
• Participated in post-live project activities; including evaluation of success criteria, identification of best practices, lessons learned, and strategies for future releases and deployments.
• Directed the development of comprehensive and strategic business cases with cost/benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions.
• Consulted with business partners and project teams to define and document business requirements (net new requirements, changes to deployed system, etc.)
• Developed high-level designs, functional specifications and estimates that address overall corporate and business strategies. (Emphasis on telephony systems and applications).
• Leaded the ideation, concept and definition of projects, and remains involved thereafter to ensure alignment with designed and accepted solutions through development, testing, implementation and support.
• Involved as project lead for the coordination of solution development including the development of high-level requirements documents, solution alternatives, logical designs, physical designs, defect fixes and other associated tasks.

Environment: PegaRULES Process Commander (PRPC 7)

Confidential, Sterling, VA

Lead technology software engineer

Responsibilities:

• Designed rule reuse and specialization impacts a project and fully describe the benefits to a client
• Consulted with business partners and project teams to define and document business requirements (net new requirements, changes to deployed system, etc.)
• Used the tools available for measuring performance and assessing quality.
• Diagnosed problems associated with performance and describe how to optimize the system for performance
• Identify key performance alerts provided by the system and understand how to resolve the underlying issue
• Understand how to monitor the performance of an application (JVM Size, CPU Utilization, PAL, Memory, Garbage Collection, DB Stats, Logfiles, etc.)
• Managed working relationship with business partners by demonstrating knowledge of existing systems
• Understand the data mapping between the application, the clipboard, the PegaRULES database, and external sources
• Developed and documented the technical design for the integration and implementation of contact center systems and applications.

Environment: PegaRULES Process Commander (PRPC 6.1)

Confidential, Sterling, VA

Sr Software Engineer

Responsibilities:

• Involved in many technical aspects like Integrations, Flows, Activities, UI, Security and many of the Pega features.
• Involved in design approaches as well.
• Extensively used Connectors and SOAP Services in PEGA PRPC to integrate with external systems.
• Defined PRPC components like Decision tables, Decision trees, Declarative expressions, Constraints and Indexes.
• Involved in Inception, Elaboration Construction, Transition and GO-LIVE phases.
• Developed Rules for validation and integration rules pertained to Rule-Connect-and Rule-Service. Integration varies from connecting to disparate systems internally and external to organization.
• Production support and enhancements are the day to day tasks.
• End to End support for Dev, QA and production environments.
• Troubleshoot and communicate with PEGA support team to resolve technical issues which hot fix from PEGA systems. Created List view and summary view reports for the reporting purpose in the process commander.
• Walkthrough the Design Approach to Business people.
• Prepared high-level design documents from the requirements.
• Implemented Data Model, Class Structure, Access Group, Process Flow, Activities and UI properties.
• Involved in designing the Class structure and development of process flows, activities and UI.
• Worked on integration using SOAP, HTTP and SQL to retrieve data from external data base as well as PEGA Database.
• Used RDB-list, RDB-open, RDB-save depending on the business rules in the project.
• Production support and enhancements are the day to day tasks.
• End to End support for Dev, QA and production environments.

Environment: PegaRULES Process Commander (PRPC 6.1)

Confidential

Software Engineer

Responsibilities:

• Implemented logic for around 15 algorithms, which are responsible for distributing the RTF units (a business term) to the calculated months as per the algorithms. Through activities & OOTB methods.
• Final review screen calculations logic through activities & OOTB methods.
• Worked on JMS service & SOAP Connector integrations.
• The JMS service here is a point-to-point model, synchronous service and a plain JMS Listener is used.
• Involved in the defect fixing, gained good debugging in custom java, JavaScript, HTMl using IE developer tools.
• Good skills in debugging with the regular tools Tracer, Clipboard, Rules Inspector.
• Most of the UI is Non-Auto generated i.e., Sections, Controls, HTML rules, used JS, Java Scriptlets, Java expressions and Pega JSP Tags for implementation.
• Calling Activities from Javascript.
• Using Java in Pega by means of engine API, function rules and creating utility functions.
• Excel Export functionality for a specific customized “Errors & Warnings” Section.
• Exposing Single and Aggregate properties (Copy & Declare index approaches).
• Backend DB Operations.
• Security Module bug fixes.

Environment: PegaRULES Process Commander (PRPC 6.3)

Confidential

ENGINEER

Responsibilities:

• Thoroughly worked on Agents and agent activities.
• Very comfortable with flows and flow actions and routing of work, worklists and workbaskets etc. Have used most of the available flow shapes.
• Implemented various Activities, used OOTB methods and control instructions.
• Creation of Use Cases and Mapping them with requirements
• Knowledge of DCO and all its features - All requirements of the project were captured within user defined PRPC Use Case Rules.
• Good use of Declare expressions, Declare On-Change, declare trigger and Declare Pages
• Taking PAL Reports.
• Database Backend operations.
• Implemented audit log functionality.
• Generating EForms PDF files for the end user with all the Phycon (Work Object) details using @baseclass.GenerateEForm activity mainly.

Environment: PegaRULES Process Commander (PRPC 5.5 and 6.1)