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Sr. Salesforce Consultant Resume

Overland Park, KS

PROFESSIONAL SUMMARY:

  • 8 Years of experience in IT with seven years of experience in Salesforce.com CRM, Force.com Platform as a Developer/Administrator and one year of web application development using Java/J2EE in various business domains like Health Insurance, IT&S, Automotive and Retail.
  • Solid experience with Salesforce CRM clouds Sales, Marketing, Service and Community automation by configuring and customizing.
  • Strong customization experience, in writing Apex Custom, Extension Controllers, Triggers, Web Services and Visualforce pages.
  • Extensive user interface experience in using HTML5, CSS in Visualforce pages, components and building client - side validations, responsive UI using JavaScript and jQuery.
  • Good knowledge in implementing best practices, coding standards and design patterns while customizing salesforce using Apex Language, Triggers and Web Services.
  • Experience in working with salesforce query languages (SOQL, SOSL), and writing selective queries for best optimization.
  • Knowledge with Salesforce Governor Limits and ability to optimize code with respect to limitations.
  • Strong experience in Integrating Salesforce with internal/external SAP, ERP applications using SOAP & REST API and developed customized web services classes to business custom functionality.
  • Proficient in doing test driven development and writing test classes to have max code coverage and writing framework factory classes to generate test data.
  • Experience in building Salesforce1 apps using Salesforce lightning app builder, components, aura framework and lightning connect to access external system data into Salesforce.
  • Good knowledge with development tools Developer Console, Eclipse, Lightning App Builder and Schema builder.
  • Good experience on enabling Single Sign On using Microsoft AD setting up domain and creating connected apps for externals apps to connect using OAuth.
  • Experienced working with various App exchange products or CPQ products like Salesforce CPQ(formerly SteelBrick CPQ), IBM sterling CPQ, APPTUS CPQ, CongaComposer and DocuSign
  • Good experience in managing code repositories using Git, SVN source control tools.
  • Well-versed in migrating salesforce meta-data between orgs using Force.com ant migration tool, Eclipse and Change Sets.
  • Extensive Salesforce Administration experience in configuring Role Hierarchy, Profiles, Territory Management, Sharing Settings, Certificate Management, Email administration, Translation workbench and Email templates (HTML, Visualforce).
  • Hands-on experience in providing solutions declaratively using Workflow rules, Process Builder, Approval Process, Email Alert, Field updates and Outbound messaging.
  • Experience in Service Cloud customization with Service Console, CTI adapters and Live agent.
  • Proficient in setting up Sales process on Opportunities, Service cloud automation using Email-to-Case, Assignment and Escalation rules on Case object.
  • Strong experience with salesforce native reporting services using summary, tabular and matrix Reports, Dashboards and other Cognos BI tools.
  • Experience with C++, Java Object Oriented Programming and J2EE web application development and HTML, CSS, JavaScript and jQuery UI technologies.
  • Experience with Oracle, MS SQL Server relational databases, writing SQL, PL/SQL queries in these data bases.
  • Expertise working in Agile, Scrum methodologies and waterfall environments.
  • Having good work ethics, quick learner and working with team and communication skills.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Classes, Apex Triggers, Custom and Extension Controllers, SOQL, SASL, SOSL, Visual Force Pages, Components, Workflows, Approvals, Dashboards, Apex Web Services (SOAP&REST), Reports, Cases Management

Databases: Oracle,DB2, MySQL, PL/SQL &SOQL,HTML

Programming Languages: C, C++, JAVA, J2EE, Apex, SQL, HTML

Web Technologies: HTML, CSS, Java Script, jQuery, AJAX, Web logic.

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data loader, SOAP UI,Cloud Connector, Outlook Connector, Workbench.

Enterprise Servers: IIS and Apache Tomcat

Operating Systems: Windows XP, Windows Vista, Windows 7/8

PROFESSIONAL EXPERIENCE:

Confidential, Overland Park, KS

Sr. Salesforce Consultant

Roles & Responsibilities:

  • Interacted with different business user groups for gathering the requirements and provided solutioning/design for user stories.
  • Designed, developed Apex Classes, Controller Classes, Apex Triggers, Batch classes, Schedule Classes on various objects for achieving various business needs.
  • Converted Visualforce Pages into Lightning and used salesforce lightning design styles (SLDS).
  • Built mobile application using salesforce1 Lightning Components, Controller, Handlers, Events and Aura Components.
  • Wrote SOQL, Relationship and SOSL queries for data manipulation needs of the application using platform database objects.
  • Developed Visualforce Pages, Lightning Components and overridden with standard New, Edit and List buttons.
  • Wrote custom JavaScript, CSS files for client-side validations, rich UI in the visualforce pages, components.
  • Wrote custom apex web service SOAP/REST classes for inbound calls to salesforce and performed Post, Get, Put operations on salesforce data.
  • Written apex test classes, created factory utility classes to create test data required for various test methods.
  • Worked on Lightning Configuration like creating Homepages, Record pages using Lightning App Builder and created Quick Actions to create or update the record.
  • Worked on administering Users, Profiles, Field level security, Territories, List Views, Public groups, Sharing rules and record level permissions to provide shared access among different users.
  • Developed Workflow rules, Approval process, Process Builder, Flows and actions like Creating Task, Email Alert, and Field updates.
  • Worked extensively on managing Products, Categories, Product Attributes, and defining Product Visibility for Apttus CPQ package.
  • Designed, developed Custom objects, Entity-Relationship data model, Lookup, Master-Detail, Junction objects, Validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
  • Worked on configuration/customization of Account, Contact, Opportunity, Pricebook, Products of Sales cloud and configured Account Teams, Sales process.
  • Created and modified templates using Apptus CPQ & Author CLM . Modified profiles and permission set access as per requirement.
  • Created custom Lead conversion rules on Lead object and created visualforce pages and controllers.
  • Worked on configuring Service cloud - Service Console, Email-to-Case, Assignment, Escalation and Auto-response rules.
  • Performed clean-up, data migration and integration activities using Data Loader and Informatica ETL tools.
  • Developed and configured various Reports, Dashboards and Report Folders for different user profiles based on the need in the organization.
  • Used SVN as version control for managing code across various repositories.
  • Used the sandbox for testing and migrated the code to the deployment instance after the review and testing.
  • Used Force.com Migration tool and Workbench to deploy components across various sandbox and production instances.
  • Followed agile methodology in the project.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand, Windows XP, Microsoft Access, Toad For Data Analysis.

Confidential, Denver, CO

Sr. Salesforce Developer

Roles & Responsibilities:

  • Worked with various business groups for design and solutioning of user requirements and participated in business/tech grooming sessions.
  • Developed apex classes (Custom, Extension and List controllers), Triggers, Batch and Schedule classes.
  • Written SOQL, SOSL, Aggregate and Relationship queries in the Apex Classes, Triggers, and Batch Classes.
  • Developed Visualforce pages using components like PageBlock, PageBlockSection, InputField, DataTable, DataList, Repeat, CommandButton, CommandLink and Ajax Components ActionFunction, ActionSupport, ActionRegion to refresh a section of page.
  • Developed salesforce1 lightning components development for existing business groups and converted visualforce pages with lighting experience.
  • Developed visualforce pages to access in salesforce lightning components and used Salesforce Lightning design styles.
  • Built mobile application using salesforce1 Lightning Components, Controller, Handlers, Events and Aura Components.
  • Written Apex RESTful web service classes making inbound calls to access salesforce data.
  • Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
  • Experience with the integrating SFDC and AppExchange partners such as Apttus CPQ.
  • Integrated with external system by generating stubs from WSDL and made callouts to external application.
  • Written Apex Test Classes for Unit testing of Apex classes, Triggers, and Batch classes to achieve good code coverage.
  • Worked with Force.com IDE, Developer Console for developing Visualforce Pages, Components, Apex Classes, Triggers, Schedule, Batch, Debugging and log analysis.
  • Worked on salesforce administrative activities of Creating Users, Roles, Profiles, Permission Set, Public Groups, Queues, Sharing Rules and Validation Rules.
  • Experienced in working with queues and generating them dynamically and assigning members to the queue based on the requirement.
  • Developed Workflow rules, Approval process and actions like Creating Task, Email Alert, and Field updates.
  • Developed assignment rules while handling Cases to route the Queues to the right group and used escalation rules and list views.
  • Used Process Builder to consolidate/migrate existing workflow rules and associated actions into to Process flows.
  • Developed complex validation rules, Formula fields, Relationships Lookup, Master-Detail and Many-to-Many relationships using Junction objects.
  • Created Record types, assigned Picklist values, Page Layout based on the Profile to the Record type.
  • Performed data migration, clean-up and integration activities using Data Loader and Informatica ETL tools.
  • Deployed application from Sandbox to different other Sandbox as well as into Production environments using Change Set and Eclipse.
  • Used Metadata API to retrieve, deploy components across sandbox and customized using eclipse as per user requirements.
  • Provided the training to the internal business users to use the application and develop their own custom reports.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Environment: Salesforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer, and Eclipse IDE Plug-in, AppExchange apps, Flows, SOAP and REST API.

Confidential, Bloomington, MN

Salesforce Developer

Roles & Responsibilities

  • Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements.
  • Designed the solution by customizing various standard objects of Salesforce (SFDC).
  • Developed Reports, dashboards, and processes to continuously monitor data quality and integrity
  • Created Reports and dashboards for each geography within service lines based on necessary analytics
  • Develop, Maintain and continually enhance a strategy around Tableau Data (TDE) files.
  • Partnered with the security team to develop standards for hosting Tableau services/application.
  • Work with Business Applications, Business Analytics, and Sales Operations Team, this position will influence best practices in Analytics development, and related apps and tools.
  • Worked on Heroku Deployments while integrating with different environments.
  • Defines business requirements and creates high-level architectural specifications, ensuring feasibility, functionality, and integration with Salesforce and internal existing systems/platforms.
  • Worked on the Front-end UI like HTML, XML, CSS, JSP, JavaScript, Ajax, WSDL and SOAP. Experience developing with JavaScript, HTML5, and CSS3
  • Knowledge of JavaScript frameworks including jQuery, Bootstrap.
  • Involved in Salesforce Wave Analytics Rollout.
  • Created Wave applications by generating various Data Sets, Data Flows and working with JSON files and using SAQL
  • Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
  • Implemented the requirements on Salesforce platform and Force.com IDE Plug-in using Eclipse.
  • Integration between SFDC Deal Support Request and UVC Licensing server using Apex Callout to trigger an email to be sent out from the licensing server with the trial extension file.
  • Integration between SFDC Deal Support Request for Clear sea trial requests and Mariel Server using Apex Callout
  • Experience working on Salesforce Service Cloud, comfortable designing transformational solutions and working directly with customers to meet their business needs.
  • Responsible for creating/sharing/collaborating on materials to support both sales and delivery.
  • Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
  • Worked on various Salesforce Standard Objects like Accounts, Contacts, Leads, Opportunities, Campaigns, Reports and Dashboards.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Created Wave applications by generating various Data Sets, Data Flows and working with JSON files and using SAQL.
  • Integrated Salesforce org with Legacy customer system to retrieve customers.
  • Created Lead assignment rules for lead routing mechanism.

Environment: Force.com Platform, Sales force Unlimited Edition, Salesforce, Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Apex, Visual force, Web Services, Reports, Force.com Eclipse Plug-in, Salesforce sandbox, data loader, Email Services, Security Controls, Chef, Jenkins, Docker.

Confidential, Eden Prairie, MN

Salesforce Developer

Roles & Responsibilities

  • Interacted with various business user groups for gathering the requirements and provided solutioning for user stories.
  • Designed, developed Apex Classes, Controller Classes, Apex Triggers, Batch classes on various objects for achieving various business needs.
  • Wrote SOQL, Relationship and SOSL queries for data manipulation needs of the application using platform database objects.
  • Developed Visualforce Pages and overridden with standard New, Edit and List buttons.
  • Wrote custom JavaScript, CSS files for client-side validations, rich UI in the visualforce pages, components.
  • Developed Visualforce pages with custom Pagination using jQuery DataTable plugins.
  • Wrote custom apex web service SOAP/REST classes for inbound calls to salesforce and performed Post, Get, Put operations on salesforce data.
  • Written apex test classes, created factory utility classes to create test data required for various test methods.
  • Used IBM Cast Iron for integrating data with Oracle ERP application database for bi-directional data flow.
  • Enabled communities for internal users in the organization and developed custom visualforce pages with org branded for all users.
  • Worked on administering Users, Profiles, Field level security, Territories, Public groups, Sharing rules and record level permissions to provide shared access among different users.
  • Designed, developed Custom objects, Entity-Relationship data model, Lookup, Master-Detail, Junction objects, Validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
  • Worked on configuration/customization of Account, Contact, Opportunity, Pricebook, Products of Sales cloud and configured Account Teams, Sales process.
  • Created custom Lead conversion rules on Lead object and created visualforce pages and controllers.
  • Worked on configuring Service cloud - Service Console, Email-to-Case, Assignment, Escalation and Auto-response rules.
  • Developed and configured various Reports, Dashboards and Report Folders for different user profiles based on the need in the organization.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
  • Used Git as version control for managing code across various repositories.
  • Used Force.com Migration tool to deploy components across various sandbox and production instances.
  • Followed agile methodology in the project.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand, Windows XP, Microsoft Access, Toad For Data Analysis.

Confidential, Jacksonville, FL

SALESFORCE Developer

Roles & Responsibilities

  • Participated in JAD sessions with business Users to analyze design the business requirements and prepared integration scenarios, develop Apex/Visualforce pages based on business requirements.
  • Developed Apex Custom, Extension Controller Classes, Apex Triggers, Batch and Schedule classes for various functional needs in the application.
  • Developed Visualforce Pages/Components with custom client-side validations using jQuery and Pagination using standard list controllers.
  • Written custom apex web service classes and provided WSDL file for external application to invoke salesforce.
  • Written apex unit test classes for code coverage of Apex classes, triggers and Batch classes.
  • Worked with Force.com IDE, Developer Console, and Sublime for developing Apex classes, Triggers and Web Services.
  • Worked on implementation of Customer portal, Sites and developed customized Visualforce pages for Portal users.
  • Performed admin task like setting up org Role hierarchy, Profiles, Roles, Queues, Authentication.
  • Created custom objects, relationships (Lookup, Master-Detail, Junction objects), Fields, Formula Fields, Validation rules, Custom buttons, Button overrides, Related Lists, Apps and Tabs.
  • Worked on business automation using Workflow rules, Approval process on various objects and defined actions - Email alert, Field update, Creating Task and Outbound messaging.
  • Customized Service cloud by configuring Email-to-Case, Escalation, Assignment, Auto-response and Business hours in the organization.
  • Created various reports, dashboards and analytical Snapshots to schedule various report for managers.
  • Created various reports, report types (Tabular, Summary and Matrix), dashboards using Report builder for sales and support managers.
  • Performed data migration using Data Loader and Demand tools from Oracle to salesforce.
  • Deploying meta-data components from Sandbox to Production using Change Sets and Force.com Migration tool.
  • Implementation support services at various SDLC stages like custom development and production support.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Oracle 10g, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle, Windows.

Confidential

SALESFORCE ADMINISTRATOR/ DEVELOPER

  • Written Apex Custom, Extension controller classes and Apex Triggers for various functional needs in the application.
  • Written custom CSS in Visualforce pages for rich UI and used Java Script and jQuery for front-end validations.
  • Used PageBlock, PageBlockTable, Repeat, OutputPanel, ActionSupport, ActionFunction Visualforce components for developing Visualforce pages.
  • Implemented salesforce InboundEmailHandler service to process incoming emails received to an email.
  • Developed Apex REST web services, which are being consumed by various internal applications like Siebel and Java.
  • Customized various Salesforce Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects.
  • Customized application business logic using declarative programming like Formula fields, Validation rules, Workflow rules, Approval process, Record Type, Picklist, Dependent Pick lists, List views.
  • Established objects relationships between various objects using Master-Detail, Lookup, self and Junction objects.
  • Performed admin activities like creating Users, Profiles, Roles, Field-level security and sharing rules.
  • Created Visualforce tabs for custom reports, developed Workflow rules, Approval Processes and developed related actions like Tasks, Email alerts and Field updates.
  • Created email templates and customized inbound emails using email-to-case.
  • Used Data Loader, Command Line Interface, ETL tools for loaded data into salesforce.
  • Created Custom report types, reports, dashboards and configured Analytic Snapshots to dump the data on regular basis for the sales team.
  • Worked on service cloud implementation using Cases, and implemented Email-to-Case, Escalation and assignment rules.
  • Created service console, customer portal in the organization for various users Support and external users.
  • Used Force.com ant migration tool, Change Set and Eclipse to migrate components across various sandbox and production instances.
  • Written apex unit test classes for code coverage of apex classes and triggers to promote code to production.

Environment: Salesforce.com CRM, Apex, Visualforce, Sales, Service Cloud, Service Console, Component & Controllers, Custom Objects, Custom Tabs, EmailHandler Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE Plug-in, CSS, jQuery, WSDL, SOAP, REST, Test Classes, Windows7.

Confidential

JAVA DEVELOPER

  • Worked with Struts MVC framework for the application development.
  • Implemented Action Classes, Action Forms, POJO classes, Action Form beans, Struts-Config.xml files and Web.xml files using Struts MVC.
  • Used Struts Validator Framework for the Server side Validation.
  • Made use of JSPs, Custom Tags, and HTML to develop the frontend UI pages.
  • Responsible for performing Code Reviewing and Debugging.
  • Extensive use of Oracle External Tables which is used to load the flat files into Oracle Database.
  • Worked with Java Messaging Services (JMS) for reliable and Asynchronous Communication.
  • Worked with Oracle Database.
  • Used Hibernate to interact with Oracle database tables by using CRUD operations.
  • Used JUnit to write the Test Cases and Test Suites for test the code.
  • Used Log4J to capture the logs.
  • Maintained the Source Code in SVN Repository.
  • Deployed the Application in JBoss Application Server.
  • Apache Maven is used as Build tool to automate the build process for the entire Application.
  • Worked in the Agile Environment, attended daily standup Scrum Meetings for the status of work.
  • Involved in the Analysis, Design, and Development phases of SDLC.

Environment: J2EE, Servlets, JSPs, Struts1.3, JSP, JMS, Oracle 10g, HTML, XML, CVS, Log4J, Junit, JavaScript, Spring, Hibernate3, XML Schema (XSD), Maven3, JBoss3, Eclipse IDE.

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