SUMMARY

• 16+ yrs of total IT industry experience in design & development of enterprise applications.
• Currently working on MuleSoft platform since 3 years.
• RAML, SOAP/REST Services, EAI patterns, Architecture documents.
• Monitor on - prem Mule servers, application deployments, Anypoint Platform, API management.
• MuleSoft Certified Developer - Integration and API Associate (Mule 3.9)
• 6 yrs. experience on Salesforce platform (development and integration).
• Integrating different Salesforce instances using MuleSoft, Boomi and IBM Cast Iron middleware.
• Salesforce to Workday integration using MuleSoft 4.0
• Knowledge in Microservices, AWS Connectors (MuleSoft)
• Salesforce to NetSuite integration using Dell Boomi.
• Experience in SFDC SDLC involving Visual Force Pages, Visual Force Components, Force.com IDE, SOQL, Triggers, Apex Classes, Controllers, Workflow Rules, Data Loader, SOAP/REST WebServices, APIs, Workbench etc.
• 7+ yrs Onshore (UK & US) and Offshore Siebel implementation experience across various horizontals and verticals on various versions (6.0 to 8.1) including Siebel UCM 8.1
• 2 yrs experience in design and development of Java/J2EE applications.
• Good communication skills, onsite-offshore co-ordination, client facing, project management & team leading experience.
• Performance awards at Accenture, HP, Cognizant and IBM.

PROFESSIONAL EXPERIENCE

Confidential, San Francisco

Software Engineering

Technologies: MuleSoft 4.0, Boomi, Salesforce APIs etc.

Responsibilities:

• Develop Mule flows to sync Accounts, Contacts, Opportunities, Contracts and subscriptions between different salesforce foundation instances during Quote creation process using CPQ.
• Develop robust error handling mechanisms during the above integration.
• Develop Mule flows to complete DocuSign transactions by syncing Quote and Proposals.
• Support and enhance existing integrations in Boomi implemented to sync all salesforce objects.
• Develop Mule flows to move CPQ config data between environments and automate the process.
• Successful AMER and EMEA Rollout of Mule implementation in Aug this year.
• Mule deployment on On-premise servers and monitoring the same.

Technologies used: MuleSoft 3.9, Anypoint Studio 6.3, Salesforce connector, Chatter Rest API, SOAP API, XML, JSON, Salesforce Streaming API, Bulk API, Batch process, Git (CI/CD), RAML design etc

Confidential, San Francisco

Mission Critical Success Engineer

Technologies: Sales Cloud, Service Cloud, Cloud integration

Responsibilities:

• 100% customer facing role.
• Provide dedicated support to MCS customers in all areas like configuration, integration, data migration, APIs, deployment monitoring etc.
• Lead Integration and Live agent skill group teams
• Raise investigations/bugs with R&D and collaborate with them and customers.
• Replicate integration issues or other relevant issue and provide code to the customer to resolve them.
• Suggest best practices to Customers in terms of design and development.
• Create knowledge-based articles that can be re-used by other support groups.
• Provide Weekend onsite and on-call support.
• Assist other team members in resolving high severity issues based on criticality.Typical Investigations performed on day-to-day basis (using Splunk)
• Concurrent requests limit errors (concurrent apex error)
• Row Lock timeout issues. (data loads or in general)
• DB consumption
• Bulk API Load (performance issues, errors)
• Integration (outbound, inbound, security certificates, cloud middleware etc)
• SOQL query optimization (indexing, skinny tables etc)
• Live agent (routing, setup, code, networking errors)
• Deployment monitoring and error troubleshooting
• Action Proactive Org alerts
• Work with Site Reliability, DB ops, API and other R&D teams to log investigations
• Work with Program Architects, Technical Architects to analyze and troubleshoot issues.

Confidential

Salesforce lead Consultant

Technologies: Salesforce, Cast Iron, WebServices etc.

Responsibilities:

• Design, build and unit test SOAP WebServices interfaces between SFDC and PeopleSoft.
• SFDC-Marketing application integration (java based) using IBM Cast Iron.
• Use VF remoting to call external systems (java application)
• Work on production issues and change requests involving APEX, Assignment rules etc
• Interact with Business Users for requirement gathering and testing.
• Deployment, documentation and other activities.

Environment: Salesforce, PeopleSoft, other third-party systems, Cast Iron etc.

Confidential, San Francisco

Integration Lead

Technologies: Dell Boomi, NetSuite

Responsibilities:

• Design, build and unit test processes on Boomi Platform.
• Co-ordinate with NetSuite and Offshore team
• Status reporting to onshore leadership team.

Confidential

Technical Lead

Responsibilities:

• Document deployment strategies and coding standards.
• Build data loading functionality in training environment using Apex and Visual Force.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Perform PoC for interfaces using SOAP WebServices.

Environment: Confidential platform, Apex, Data Loader, VF & Workflows.

Confidential, CA

Responsibilities:

• Technical Design, Mapping and Unit test documentation of Salesforce interfaces.
• Build outbound interface from SFDC to Oracle R12 using TIBCO middleware.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Build workflows using Outbound Messaging functionality of Salesforce to deliver Sales Contract data that is created or updated in Salesforce to Oracle R12.
• Build Apex classes in Salesforce to update Order details from Oracle R12 using Tibco middleware.