SUMMARY:

A dependable and diligent professional with several years of diversified customer service/IT experience. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.

SKILL:

Programming Languages: C++, Java, HTML, Kotlin, Python, and Unix

Operating Systems: Windows, Mac OS, Linux, Android

Applications: Windows 2000/2012 Professional, SQL, PowerPoint, Excel, Access, Oracle DBMS, Microsoft Office (2007, 2010, 2013, 2016)

EXPERIENCE:

Android Developer

Confidential, San Francisco, CA

Responsibilities:

• Implemented Android Activities and Fragments to create design mockup designs by customization of List Views, Spinners, Adapters, Table Layouts etc.Maintain code quality of existing Android application
• Contributed to ongoing initiatives to improve processes and establish best practices.
• Design screens using MVP pattern for the application with Android Studio IDE.
• Implemented dependency injection with Dagger II and Butter Knife.
• Worked in an Agile Scrum environment with bi - weekly sprints, and daily scrums.
• Mentored junior developers on best practices, material design and use of frameworks in Android Native development.
• Worked with Jenkins Continuous Integration server and used it to test on real devices.
• Managed energy and battery using Leak Canary.
• Improved performance on back-end integration by transitioning to Retrofit working with RxJava and parsing JSON objects with GSON.
• Handling multithreads to receive and update calls from web server (Service and Broadcast Receiver)
• Work with Clients and Quality Assurance to resolve issues with applications
• Used Frame Layout method to show background images of the app.
• Implemented local database using SQLite and also have good knowledge on code optimization.
• Involved in designing the logical flow for the application for different components.

Database Administrator Associate

Confidential

Responsibilities:

• Design, create and maintain database objects including all physical and logical primary objects such as tablespace, data files, tables, clusters, indexes, views, sequences, packages, procedures etc.
• Create and maintain coding standards for stored procedures, triggers, logical and physical DB schema design.
• Continuously explore, evaluate, and implement new technologies to increase efficiency
• Develop automated unit tests for robustness
• Responsible for designing, developing, and optimizing company database.
• Constantly providing support for test and company production database environments to include problem identification, reporting, tracking, analysis, and resolution.
• Constantly monitoring the SQL database performance and space utilization.
• Constantly establishing, maintaining, and monitoring database backups, Database security, user-role assignments, and individual logins per company security policies and procedures.
• Ensure all database servers are backed up in a way that meets the business’s Recovery Point Objectives.

Junior Database Administrator

Confidential

Responsibilities:

• Create new tables, views, functions, triggers, and stored procedures
• Advise developers on the most efficient database designs.
• Contribute to project team efforts to ensure operational support requirements are implemented.
• Schedule, monitor, and maintain database backup and recovery procedures

IT Helpdesk Supervisor

Confidential

Responsibilities:

• Coordinate problem solution with appropriate technical, professional and service personnel with providing feedback to users who reported the incidents.
• Train Users in the proper use of newly installed software through classes or use of manuals.
• Mediating with Customers and Support Engineers (2nd Line Support to ensure that all queries or requests are followed up till closure (i.e. Customer satisfaction is attained).
• Sending out notifications to all stakeholders when there is a major disruption in the flow of service and monitoring through, till service restoration is achieved.
• To ensure that all reports-daily, weekly and monthly are done and sent out before exceeded timeline.
• Ensures that the daily, weekly and monthly report to management on IT performance
• Resolving all staff administrative issues such as: Account Creation, Account Lockouts, Password Resets, and Mailing List Modification using Active Directory.
• Reviewing Service Desk processes as IT Service Management matures
• Supervise the recruitment and hiring of suitable help desk staff.
• Recommend exemplary help desk staff for rewards or promotion from the organization.