Full-Stack Software Engineer Resume Edmonds, WA - Hire IT People

SUMMARY

Full - stack engineer and release manager experienced with enterprise environments and products utilized by tens of thousands of companies.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Edmonds, WA

Full-Stack Software Engineer / Release Manager

Responsibilities:

Develop back-end and front-end features for enterprise platform used by tens of thousands of companies and hundreds of thousands of users.
Collaborate with client service managers to document feature requests.
Manage releases for sandbox to production servers.
Debug back-end, front-end, and database level bugs using testing and log analysis, as well as build fixes.

Confidential, Edmonds, WA

DevOps Manager / Support Manager

Responsibilities:

Administrate Linux, PostgreSQL, Windows Servers, and MS SQL Server issues
Oversee and execute deployment of releases to development and production environments.
Setup and configure automated build and deployment processes via Atlassian Bamboo
Manage release cycle to ensure all features have proper QA plans, QA has been properly executed, and releases are simulated in sandbox environments.
Triage and troubleshoot any deployment defects and issues, and escalate to software engineers as needed.
Administrate on-site code repositories via Atlassian Bitbucket
Oversee end-user support tickets and assign to QA and engineering teams.

Confidential, Edmonds, WA

Software QA Engineer

Responsibilities:

Perform quality assurance testing of multiple channel marketing web apps used by tens of thousands of companies and hundreds of thousands of users.
Communicate with clients to properly document information for defect reports.
Create professional technical documentation and test cases for new features.
Create, execute, and troubleshoot complex SQL queries, functions and stored procedures in MS SQL Server and PostgreSQL.
Write and execute xUnit test cases using Visual Studio, JetBrains DotCover, and ReSharper.
Verify and troubleshoot issues with REST and SOAP APIs.
Identify and assign tickets requiring escalating to managers and development leads.

Confidential, Redmond, WA

Tier 2 Support Coordinator

Responsibilities:

Coordinate, oversee, and drive bridge calls between internal users for Office 365 customers - including for critical scenarios such as service outages.
Develop communications plans with internal partners to minimize end-user impact during system outages.
Collaborate closely with and oversee remote support and other internal teams as needed to ensure timely resolutions to incidents.
Communicate with internal and external IT groups for status updates and resolution plans.
Ensure SLAs are upheld across all components of the support process.

Confidential, Issaquah, WA

Support Analyst

Responsibilities:

Reviewed and formatted client cases into structured, standardized documentation.
Perform case analysis to identify key issue sources and their impact on resources, and document for and review with project managers.
Validate and error checked all presentation reports for project managers.
Analyzed and reported on engineering work done for incident resolution to assess and report on engineering resource usage.