PROFESSIONAL SUMMARY:

• Around 7 years of experience in information technology with experience in all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and J2EE.
• Experienced with retail, manufacturing, service, Finance, Banking and Insurance industries business needs and blending them with the package - based solutions to meet all the variety of IT needs of each customer.
• Experience with Salesforce.com CRM technology as an admin and developer. Worked in various project environments like Customer Portal, E-commerce website, Healthcare.
• Experienced in requirement gathering and estimating the hours of work based on the requirement from the client and maintaining the quality documents for all the work done till the end of the cycle.
• Experienced in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Process builders, Workflow Alerts and Actions, and Approval Workflow.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Strong Salesforce development experience with Apex Classes, Triggers, Batch Classes, SOQL & SOSL, Controller Classes, Visualforce pages and Integrating with external sources by developing SOAP, RESTful Apex Web Services for inbound calls to salesforce.
• Experience in Salesforce Lightning framework and components. Developed Lightning apps and components to be more interactive to end users
• Worked on customization of Sales Cloud by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Administrator experience in Marketing Cloud using both Classic and Lightning versions.
• Extensive experience in Service Cloud using lead, case management web-to-lead, Web-to case, Email-to-case, Service Orders and Live agent chat module.
• Worked on different managed packages like Apttus CPQ, Docusign, Conga document generator, Deployment Manager.
• Experience working on all the standard Functionalities of Apttus CLM, X-Author word for templates, X-Author excel and Approvals.
• Good experience in working on Visual Studio, Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Implemented security at object, field, and record level for different users at different levels of organization using Profiles, Permission sets, Role hierarchy and Sharing rules.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experience in web technologies including HTML, XML, CSS, JavaScript, WSDL and J-query.
• Well versed with project development life cycle, System Business Process Analysis, Requirements Study, Fit-Gap Analysis and Post-implementation support.
• Experience in application development using Java, J2EE, EJB, Hibernate, JDBC, Struts, Spring, Servlets, SOAP, Web logic, and WebSphere.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE and various production environments.
• Proficient in CMM Level 5 standards, METHOD I, and quality aspects.
• Experience in Software Testing Projects, SQL Server.
• Installed Apps from App Exchange, Configured and maintained user Security Permissions in compliance with organizational needs.
• Creative, look at detail in nature and believe in root cause methodology.

TECHNICAL SKILLS:

Salesforce Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, Lightning component Framework, Visual Force (Page, Component & Controllers), SOQL, SOSL, HTML, Java Script, XML.

Salesforce Administration: Manage Users, Roles, Profiles, Validation Rules, Workflow Rules, Approval Process, Process Builder, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Reports, Dashboards, Portals (Customer and partner), Sharing Settings, Communication Templates, Sandbox Refreshments, Deployments (Change sets).

Tools: Eclipse, Visual Studio, Force.com IDE, Workbench, Force.com Explorer, Force.com Data Loader, Excel Connector, JIRA.

Languages & Web Development: Apex, Java, C, C++, JSP, XML, HTML, CSS, jQuery, Visualforce, JavaScript.

Version Control Tools: Source Tree, GITHub, TortoiseSVN.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000 , MYSQL.

J2EE Specifications: JSP, Servlet, JDBC, EJB, Design Pattern, Struts, Spring, Hibernate.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Sr. Salesforce Lightning Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology being followed for the implementation.
• Managed Salesforce integration with existing systems and third-party providers.
• Interacted with various Business users and Stack holders for requirements gathering.
• Developed various Custom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual Force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Design and develop solutions on the Salesforce platform using Apex programming language, Visual Force and API (SOAP, Restful, Bulk) etc.
• Customization / development of Triggers, handlers and batch classes to achieve custom functionalities. (On force.com IDE). Building Test classes with effective coverage.
• Experience in creating lightning pages and used Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Involved in using Lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.
• Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, Docusign etc.
• Worked on Apttus Proposal Management Managed Package, Manage the cart from proposal object and generating the Proposal/Quote.
• Experience working on all the standard Functionalities of Apttus CLM package, X-Author word for templates, X-Author excel and Approvals.
• Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightning design system (SLDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Visual studio, Windows XP, GITHub.

Confidential, Dallas, TX

Sr. SalesForce.com Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Worked with SOQL, SOSL queries with Governor Limitations to create or update the data to Salesforce.com platform along with DML operations.
• Expertise in Development of applications in SOAP and Restful Web Services. Experience in consuming RESTful web services.
• Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Constant involvement in exploring AppExchange apps and using the apps wherever necessary. Used apps like Apttus CPQ, Apttus CLM target, Cloud Converter, Field Trip, Conga document generator, Docusign etc.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Configured Chatter for the Users in the Organization for collaboration.
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Developed Visual Force pages with JavaScript and Apex classes with relevant custom controllers and utilized the standard controllers as per the need.
• Managed Salesforce integration with existing systems and third-party providers.
• Interacted with various Business users for requirements gathering.
• Developed various Custom Objects, Tabs, complex validation rules and formula fields.
• Experience in working with Salesforce Marketing Cloud applications for APT automation testing for restful services using MCATFramework.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Service Max App exchange field service for efficiently managing the customer contracts and configured relations between service max and SFDC.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Built reusable UI/UX components with Lightning component framework.
• Used Service Max App exchange field service for efficiently managing the customer contracts.
• Built, measured and managed company marketing campaigns within Marketo, a marketing automation software.
• Knowledge on APTTUS- CPQ installation of packages and APTTUS X-Author excel for migration of products, price lists and price list items into salesforce.
• Worked on installing and integrating ApttusCPQ and Apttus approvals package with Salesforce Sales process.
• Implemented CPQ (Configure Price Quote) solution using ApttusCPQ & Contract Management and also used Apttus CPQ to configure price and quotes for the organization based on regional prices. Managed CPQ process from both SFDC opportunity and excel.
• Developed Visualforce Pages and Components to include extra functionality and developed Apex Classes to provide functionality to the visual pages.
• Worked with various Salesforce.com standard objects like Users, Contacts, Reports, Dashboards
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed triggers to support complex business process &Built custom buttons to send emails on demand.
• Worked on complete life cycle of SFDC Implementation.
• Agile Development Methodology was followed for the implementation.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7, Source tree.

Confidential, Chicago, IL

SalesForce.com Developer

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, process builders, data validation. Implementing OOTB (Out of the Box) Features.
• Agile Development Methodology was followed for the implementation.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Auto Complete widget, SOAP, REST and BULK API.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
• Developed various Apex classes, Controller classes, Apex Triggers and Batch classes for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles and Page Layouts and configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Performed Webservice Callout using the RESTful services with the third party application Broadbean API.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Deployed applications from Sandbox to Production using change sets.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data. Performed data cleanup and/or Data migration to/from salesforce.com.
• Merging of Salesforce instances.
• Developed business documents for Salesforce.com Custom objects.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Expert in Salesforce Sales and Service cloud implementation.
• Provided the training to Business users about the system.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment, Service Orders and Live agent chat module.

Environment: Sales Cloud, Service Cloud, Data loader and Data management, Workflow rules and Approval processes, sandbox, workflows, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Sharing Rules.

Confidential, Columbus, Ohio

Salesforce Admin/Developer

Responsibilities:

• Support daily operations of user systems including maintaining users, profiles, Roles, security.
• Implementation of Data Loader for loading the data.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Administrator for different salesforce.com CRM application like sales cloud and service cloud.
• Developed and deployed workflows for opportunities and products management.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created custom Dashboards for manager’s homepage and gave access to dashboard for authorized people for individual divisions.
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Supported end users with solutions and issues they face with any functionality.
• Creation or customization of custom or standard objects which include Leads, Accounts , Contacts , Opportunities , Products and Cases .
• Involved in activities related to Saleforce.com setup, Configuration, Customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Worked on Visualforce Language to develop Visualforce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in Windows 7.

Confidential, Denver, CO

SalesForce.com Admin

Responsibilities:

• Created relationships among objects using Lookup and Master-detail relationships.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Wrote Custom Formula fields, designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created and maintained the documentation for Design, Migration, Integration and Training.
• Involved in deploying applications from Sandbox to Production.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Performed Data Migration from legacy system to Salesforce CRM.
• Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Experience using Process builders to perform tasks, email alerts, and field updates for child records, invoking other process builders in a series of action and invoking apex classes from process builders.

Environment: Force.com IDE, Apex, VF pages, Roles, Profiles, Permission Sets, Sharing rules, Page layouts, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Process builders.

Confidential

Java Developer

Responsibilities:

• Played an active role in the team by interacting with welfare business analyst/program specialists and converted business requirements into system requirements.
• Developed analysis level documentation such as Use Case, Business Domain Model, Activity & Sequence and Class Diagrams.
• Implemented Automation of enrollment process which indulges various sub process by tracking the life cycle of customer in database and developed schedulers of jobs to reduce manual work.
• Involved in developing of major modules like account opening, transactions, reversals of transactions.
• Building and maintaining security related components for requests from POS (Point of service) and OV (Other vendors) as well.
• Exposure to Functional Knowledge of several third-party system like National Payment Corporation of India (NPCI), Core Banking System and Rupay Card transactions using Aadhar Number.
• Developed and deployed UI layer logics of sites using JSP.
• Struts (MVC) is used for implementation of business model logic.
• Worked with Struts MVC objects like Action Servlets, Controllers, and Validators, Web Application Context, Handler Mapping, Message Resource Bundles and JNDI for look-up for J2EE components.
• Used built-in/custom Interceptors and Validators of Struts.
• Developed the XML data object to generate the PDF documents and other reports.
• Used Hibernate, DAO, and JDBC for data retrieval and medications from database.
• Developed JUnit Test cases for Unit Test cases and as well as System and User test scenarios
• Involved in Unit Testing, User Acceptance Testing and Bug Fixing.
• Implemented mid-tier business services to integrate UI requests to DAO layer commands.

Environment: HTML 4.x, CSS2.x, JavaScript, JQUERY, Struts, Hibernate, JSON, XML, Eclipse, Tortoise SVN.