SUMMARY:

• 6+ years of IT experience and Salesforce Certified Admin & Developer in Analysis, Design and Development of various CRM & Web - based applications which includes 3+ years of experience as a Salesforce Developer, 3+ years of experience as a Salesforce Administrator.
• Good knowledge in all phases of SDLC including requirements gathering and analysis through project Design, Development, Testing, Implementation, Deployment and Maintenance.
• Good knowledge and experience in performing analysis and identifying gaps in functional/business requirements and effectively communicating that to both Business and Functional analysts on the same.
• Able to assess the impacts on technical design because of any changes in functional requirements.
• Able to perform independent code reviews and execute unit tests on the modules developed by self and other team members on the project.
• Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM applications based on Apex Language and leveraging Force.com Platform application running in Cloud Computing Environment.
• Proficient in designing the components using Objects and Fields, Roles, Page layouts, Visualforce Pages, Apex Classes, Controllers & Triggers, Workflows for automating different business process and various other components as per the client and application requirements.
• Experience in Force.com Web services API for implementing web services in the application to provide access to Salesforce data from external systems.
• Experience working with Force.com IDE and salesforce.com Sandbox environments.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Implemented Security setting across the organization using Roles, Sharing settings, Profiles and Permission sets.
• Experience integrating Salesforce with other applications using SOAP, REST, BULK and Streaming APIs
• Hands on practical experience with common Salesforce.com tools - Data Loader, Eclipse, Force.com IDE, Version Control, Workbench, etc.
• Design and Develop functional and Technical requirements from the business requirements.
• Performing Document Reviews and Code walkthrough for new and modified programs.
• Strong knowledge of Sales process & Sales cloud in Salesforce systems.
• A result-driven, analytical software development experience with skills in programming languages like Apex, Java.
• Involved in data migration activities - experience with creating migration repositories, Generating scripts to create target database, data mapping and transformation.
• Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Experienced with Microsoft SQL Queries.
• Well-versed with SQL, HTML, XML, CSS and JavaScript.
• Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency.
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.

TECHNICAL SKILLS:

SALESFORCE TECHNOLOGIES: SaaS, Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, App Exchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots, Salesforce Lightening, Salesforce Sales Cloud

Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool, Salesforce CPQ

PROGRAMMING LANGUAGES: Java, Apex, SQL

WEB TECHNOLOGIES: HTML & CSS

METHODOLOGIES: Agile, Waterfall, Scrum, SDLC

OTHER TOOLS: SQL Query Analyzer, MS Office including MS Visio, MS Teams & MS Project

PROFESSIONAL EXPERIENCE:

Confidential - Irvine, CA

Salesforce Developer

Responsibilities:

• Worked across multiple departments in order to figure out how they use Salesforce and try to create process improvements through custom optimization
• Maintained the current system, break/fix of Salesforce, check systems to make sure they are running correctly
• Mapped functional requirements to Salesforce Service Cloud features and functionality
• Designed and develop advanced customizations utilizing Salesforce (Service Cloud) and Force
• Translated client requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.
• Configured Salesforce Service Cloud, Sales Cloud and Force.com solutions
• Helped lead the migration from on-prem to Salesforce Service Cloud
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Implemented web based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customers’ issues.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services API, Force.com Explorer.

Confidential - Cleveland, OH

Salesforce Administrator/ Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation, managed migration to Salesforce lightening from classic version.
• Managed requirements gathering and analysis and translating business requirements into well-architected solutions that best leverage the Salesforce platform and products.
• Produced user stories, process maps, system diagrams, logical data models, business requirements, gap analysis, report specifications and other documentation as required for project analysis, planning and design, Actively participate in SCRUM and Agile software processes.
• Experienced in Salesforce development and implementations Skills with good command on Apex, controllers and extensions, triggers, batch processes and APIs, SOQL, SOSL.
• Functional development on Salesforce Sales Cloud to leverage the tool to meet complex process, journey building, data integrations and reporting requirements.
• Experienced with REST APIs, SOAP Web services, S-controls, Experienced in developing custom, responsive UI using VisualForce Pages, VisualForce Components along with Controllers.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts to suit to the needs of the application
• Implemented Security and Sharing Rules at Object, Fields, and Record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Customized Page Layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Eclipse IDE, Force.com Sandbox, Controllers, Visual Force Pages, XML, Data Loader, Import Wizard, Sharing rules, Visual Force (Pages, Controllers, Components), Workflows, Triggers, Email Updates, Web Services API, Salesforce Lightening.

Confidential

Salesforce Administrator

Responsibilities:

• CRM (Salesforce.com) administration and improvement.
• Identified organization's scope, strengths and weaknesses, suggested areas of improvement, Managed resources and requirements with interacting regularly with Stakeholders.
• Developed user input and process flows to support the design and development of Salesforce solutions, Done data migration using data loader in Salesforce systems.
• Worked collaboratively with team members to design solutions that will meet the Business’ requirements as well as user-need.
• Implemented and managed process builders & workflows, user security, Dashboards & Reports, Standard & Custom objects, Sales cloud operations, Users as a part of a team in Salesforce systems.
• Collaborated with developers to test and verify that solutions.
• Created and maintained project schedules by developing project plans and specifications, estimating time and resources.

Environment: Salesforce.com, CRM Administration, End-User training, Role hierarchy, Profile, Users, Security, Data loader, Salesforce Implementation

Confidential

Jr. Java Developer

Responsibilities:

• Well versed with Java, Spring, Hibernate, Oracle, AngularJS.
• Owned the back-end Java Architecture.
• Worked with agile development principles.
• Translate business requirements and use cases into functional applications.
• Designed, built, and maintained efficient, reusable, and reliable Java code.
• Reviewed, tested, and verified code for adherence to quality and security standards.
• Ensured, the best possible performance, quality, and responsiveness of the applications.
• Identified bottlenecks and bugs, and devise solutions to these problems.
• Helped maintain code quality and organization.

Environment: Eclipse IDE, NetBeans, Spring, Hibernate