Application Systems Engineer Resume
Charlotte, NC
TECHNICAL SKILLS
- Cisco ICM\UCCE\UCCX scripting,
- Cisco CVP (Studio, Java, VXML)
- Finesse Gadgets (XML, JavaScript, .Net\C#)
- Confidential Chat and Email Integration
- SIP Integration
- Confidential Integration
- Avaya Integration
- Aspect Integration
- Graduate work in IDEO Design Thinking and Multimedia technologies
PROFESSIONAL EXPERIENCE
Confidential, Charlotte, NC
Application Systems Engineer
Responsibilities:
Joined Confidential Enterprise Contact Center division to build a development team for Cisco UCCE/CVP/ Confidential contact center applications for global financial. Applications included; UCCE CVP studio scripts with custom SQL integration, Finesse .Net MVC\Bootstrap JavaScript gadgets, and Confidential chat integration. Multiple platform integration with Confidential contact center solution (through a custom CafeX Bridge) and further integrations with Aspect & Avaya contact center switches.
Confidential, Tampa Bay, FL
UCCE Scripting Engineer
Responsibilities:
Designed a conversion from UCCX with VXML to a Cisco UCCE\CVP solution.
Confidential, Orlando, FL
Telecommunications Manager
Responsibilities:
Established UCCE best practices, upgrades, and added Confidential EIM and WIM solution.
Confidential, Orlando, FL
Senior Contact Center Engineer
Responsibilities:
Developed a UCCX to Confidential integration for the State of Florida.
Confidential, Fort Lauderdale, FL
Systems Engineer
Responsibilities:
New implementations of UCCE\CVP and UCCX solutions.
Confidential, Cleveland, OH
UC Engineer
Established UCCE\IPIVR best practices and audited HR call flows.
Confidential, Ocala, FL
Telephony Engineer
Responsibilities:
Developed UCCE IVR applications with database integration and converted IPIVR to CVP.
Confidential, Orlando, FL
Assistant Network Manager
Responsibilities:
Converted Avaya\CMS environment to Cisco CUCM\UCCX.
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