SUMMARY:

• Experienced professional with ten years of successful career in technology, business development, and Information System
• Well experienced at interfacing with others at all levels to ensure organizational goals are attained
• Proactive approach in resolving trading system error glitches
• Possess excellent analytical skills to create used cases and test cases
• Outstanding leader within highly competitive environments where leadership skills are the keys to success
• An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential.

TECHNICAL SKILLS:

• New Relics - Monitoring Tool
• Splunk
• MS-SQL
• Service-Now
• PEGA PRPC - Business Architect
• PEGA PRPC - System Architect
• Mercury Quality Center 9.2
• JIRA
• Rally - Sprint tracking
• Java - cloud based applications
• Warroom (TCC)
• Cypress
• Compass Trading Application
• Investor Workstation
• Hedge Fund Apps
• HTML

PROFESSIONAL EXPERIENCE:

Confidential, Baskin Ridge, NJ

Sr Software Engineer

Responsibilities:

• Responsible for providing support for SSMO/DevOps for Java based Eligibility, Referral, Claims and Claims submission applications for internal and external users.
• Responsible to hold webex working sessions with providers, internal IT and business teams on all high priority production issues.
• Responsible to opne up a warroom for prod issues and lead the warroom to resolve the issue for priority 1 and 2 incident tickets.
• Responsible to perform analysis on incident tickets utilizing all tools such as recreating/emulating issues in prod and stage environment utilizing Splunk, SQL and New relics.
• Responsible to review change tickets and problem ticket and approving them and finding resolution.
• Work on process documentation for code review on weekly basis

Confidential, Arlington, VA

Java Developer/Pega Developer

Responsibilities:

• Responsible for developing application functionality in Pega PRPC 6.3 and lower versions.
• Responsible to create unit test for each of the work flows from end to end.
• Responsible to utilize java and oracle experience on daily basis to build and test flows with data to pass through Pega PRPC.
• Work closely with the testing team to fix defects and updating Clear Quest for testing team to retest bugs for every build on weekly basis.
• Responsible to create Pega JAR Backup file to upload in IBPM Rational software to create a build for test environment weekly.
• Work on process documentation for code review on weekly basis.

Confidential, Philadelphia, PA

Logic Developer

Responsibilities:

• Responsible for the design, delivery and embedding of the solution strategies
• Captured analytical models within the marketing function.
• Captured business rule structures, parameters, data elements and high level requirements.
• Provided guidance on insight models, offers and campaigns are to be implemented in the solution.
• Worked in sessions to capture user stories from all the groups involved such as marketing, finance, IT and compliance.

Confidential

Business Architect/SA/PEGA PRPC

Responsibilities:

• Captured and documented process, requirements, use cases, UIs, messages, data elements
• Performed DCO functionalities for Digitalization Workflow's Irregularities Work stream.
• Uploaded Use cases and requirement in Pega PRPC and Linked requirements to Use Cases.
• Generated CIBC business application profile for Irregularities work stream.
• Blocked, Withdrawn Use cases through Application explorer in PRPC.
• Created and maintained Baseline requirements file on the client's share point site and synchronized it with the PEGA PRPC requirements loaded in the system.
• Created and provided Access Groups and different roles for client testing team and other business and technical users in PEGA PRPC and helped them resolve their entire log in issues.

Confidential, New York

College Lab Assistant

Responsibilities:

• Managed fabrication of computer labs, including system documentation, maintenance, and development of student tutorials for machine use.
• Monitor project progress by tracking activity, resolving problems, publishing progress reports of students’ performance and recommending actions to ensure student success.
• Provide to faculty and staff to use Smart boards, Bright link and wireless.
• Prepare technical reports by collecting, analyzing, and summarizing information for faculty/staff during monthly meetings.
• Creating and organizing materials for tutoring and reading workshops.
• Performed functional testing for Connect Read 3.0 software for and Reading Lab.

Confidential, New York

Business Analyst/Quality Assurance Analyst

Responsibilities:

• Used Visio to create data work flow and used case diagrams to prepare business reporting process models.
• Performed GAP analysis to gather requirements for Sales Force Logix, SFDC, and Taleo and Scribe jobs.
• Compiled and validated stored data procedures along with one to one physical mapping at table and column levels for two (2) relational databases.
• Conducted Joint Application Development (JAD) sessions with stakeholders to resolve open issues.
• Examined systems/applications from analytical point view to gain the understanding of work flow and critical touch points of the system to ensure the stability of the system for the business.
• Working with business users, developers and project managers to create used cases and test case scenarios based on the requirement gathering sessions to perform quality assurance (QA) testing
• Writing and running queries in Oracle for QA, Production and Development environment for Sales Force Logix database.
• Coordinated a testing strategy for Master Data Hub and ETL jobs and trained other team members.

Confidential, New York

Software Quality Assurance Analyst

Responsibilities:

• Developed Used Cases, Test Cases, Test Strategies/Test Plans and Test Scripts from scratch for New York Life agency portal applications
• Conducted interviews with technology teams and subject matter experts to understand the requirements to create a full regression pack for testing.
• Coordinated integration testing for internet based agents’ and management dashboards.
• Created portfolios for agents and client presentations and worked on in-house FTIS software.

Confidential, New York

Associate - Business Analyst

Responsibilities:

• Implemented numerous business optimization projects that improved efficiency by eliminating paper workflow, reduce expenses, labor costs, and maximized profit by automating outdated manual processes for operations area for retail side.
• Worked with production managers using PEGA PRPC to design tools to achieve performance goals.
• Performed User Accepted Testing for iterations in different PEGA environment projects.
• Worked with 3 time zones to complete the W8, W9 Withholding project

Confidential. New York

Officer/Team Lead - Business Analyst/Software Quality Assurance Analyst

Responsibilities:

• Created impact analysis from business requirements and system design documents as well as interviews of the Technology Business Analysts and Business subject matter experts..
• Developed Used Cases, Test Strategy/Test Plans and Test Scripts from scratch for Hedge Fund applications.
• Applied analytical skills to capture the integration touch points for four (4) applications to ensure the stability of the environment.
• Created layouts in Quality Center for test trees and test scripts as a model to be followed by a team of consultants to create full regression pack for each of the (17)Hedge Fund applications.
• Submitted Traceability Matrix, Test summary report, and weekly Defect reports to senior management for the progress of multiple projects.
• Updated and maintained Master Test Plan (MTP) being used globally in the firm.

Confidential, New York

Senior Lead Operations Specialist

Responsibilities:

• Primary business and technical support contact for Trading Systems
• Interfaced with trading, operations staff and trading desks via phone, email and instant messaging sessions.
• Resolved all open/close trading issues in the pressurized time frame especially during trading hours.
• Set up securities on in-house master file to facilitate all types of securities such as equities such as ETF, Common Stock Preferred Stock, fixed income and mutual funds’ are tradable by investors.
• Worked on the project of Chase Technology Symposium '99, Created Profiles, Biographies and scanned images and provided phone support.
• Implemented written procedures for trading system involving Equities, Fixed Income and Funds.