ServiceNow Onsite Technical Lead Resume New York - Hire IT People

SUMMARY:

IT Professional with 8 years of experience in Technology. Service Now certified Administrator/Developer with 4 years as Service Now Technical Lead, Coordinating a team of 6 developers working along with CMDB, Incident, Problem and integrations based on ITIL methodology.
Able to enforce Client requirements and maximize the effort of each resource for delivery, excellent communication skills.
During the past year as a technical Lead (Onsite Coordinator) I have acquired the abilities to manage teams and as well as get the most out of every resource.
My professional aim is to become a leader that can provide solutions for my team and share the knowledge with the rest of my peers.
Other skills include meeting with customers to gather their requirements to provide solutions according to their needs, create project plans and lead small teams.
I’m also interested in new technologies and challenges; I’m a fast learner and excellent team player.

TECHNICAL SKILLS:

Programming Languages: JavaScript, SQL, PHP, Coldfusion,JAVA

Web Technologies: XML, HTML, JSON

Databases: SQL, Oracle, MySQL

Operating Systems: Windows 2000, XP, 7, 8, Windows Server 2003 - 2008

IDE: MySQL Front, Microsoft Visual Studio,SQL Server

Scripting Languages: HTML, Java Script, VB Script

Other Tools: WebEx, MS Office, Project, Visio

EXPERIENCE:

Confidential, New York

ServiceNow Onsite Technical Lead

Responsibilities:

Adapt existing functionality originally developed for corporate to meet the needs of Confidential, participating in workshops and giving suggestions to the client on the best technical approach to take when a requirement meets a difficulty, explaining consequences of the decision taken, like time to be developed or extra steps on the final users process.
Collaborate with client on a day to day basis on a scrum methodology tracking the development of the project and making appropriate adjustments to achieve the desired end product at the finalization of the sprint.
Supervise, organize and migrate update sets to prevent collisions or unexpected results during migration process.
Development of gxp, non gxp, maintenance, emergency and non-emergency custom workflows
Development and maintenance of integrations with third party tools (B2B sonic team)
Design custom workflows to be embedded into the system as per new requirements
Prepare requirements and design document
Prioritize activities and track progress6
On-site communication with customer, technical lead and coordination with offshore team
Migrate functionality into different instances and perform sanity checks and rollbacks if needed
Maintain and fix issues produced by new releases, Service now version changes or patches
Development of Change, Problem and Incident Modules based on ITIL methodology

Confidential

UNIX server Administrator

Responsibilities:

Handle migrations of new packages of java applications
Watch performance/availability on servers.3. Data extraction from PL\SQL
Manage jobs
Deploy and run configuration scripts.6. Create Script to release the code changes7. Post Production Monitoring
Deploying of Java Enterprise Edition Applications (EARs) to Websphere Application Servers
Staging and Synchronization of files between servers
Analyzing system logs and identifying potential issues with computer systems
Performing routine audits of systems and software
Performing backups
Responsibility for documenting the configuration of the system
Troubleshooting any reported problems
System performance tuning
Ensuring that the network infrastructure is up and running

Confidential

Coldfusion Developer

Responsibilities: