Servicenow Onsite Technical Lead Resume
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New, YorK
SUMMARY:
- IT Professional with 8 years of experience in Technology. Service Now certified Administrator/Developer with 4 years as Service Now Technical Lead, Coordinating a team of 6 developers working along with CMDB, Incident, Problem and integrations based on ITIL methodology.
- Able to enforce Client requirements and maximize the effort of each resource for delivery, excellent communication skills.
- During the past year as a technical Lead (Onsite Coordinator) I have acquired the abilities to manage teams and as well as get the most out of every resource.
- My professional aim is to become a leader that can provide solutions for my team and share the knowledge with the rest of my peers.
- Other skills include meeting with customers to gather their requirements to provide solutions according to their needs, create project plans and lead small teams.
- I’m also interested in new technologies and challenges; I’m a fast learner and excellent team player.
TECHNICAL SKILLS:
Programming Languages: JavaScript, SQL, PHP, Coldfusion,JAVA
Web Technologies: XML, HTML, JSON
Databases: SQL, Oracle, MySQL
Operating Systems: Windows 2000, XP, 7, 8, Windows Server 2003 - 2008
IDE: MySQL Front, Microsoft Visual Studio,SQL Server
Scripting Languages: HTML, Java Script, VB Script
Other Tools: WebEx, MS Office, Project, Visio
EXPERIENCE:
Confidential, New York
ServiceNow Onsite Technical Lead
Responsibilities:
- Adapt existing functionality originally developed for corporate to meet the needs of Confidential, participating in workshops and giving suggestions to the client on the best technical approach to take when a requirement meets a difficulty, explaining consequences of the decision taken, like time to be developed or extra steps on the final users process.
- Collaborate with client on a day to day basis on a scrum methodology tracking the development of the project and making appropriate adjustments to achieve the desired end product at the finalization of the sprint.
- Supervise, organize and migrate update sets to prevent collisions or unexpected results during migration process.
- Development of gxp, non gxp, maintenance, emergency and non-emergency custom workflows
- Development and maintenance of integrations with third party tools (B2B sonic team)
- Design custom workflows to be embedded into the system as per new requirements
- Prepare requirements and design document
- Prioritize activities and track progress6
- On-site communication with customer, technical lead and coordination with offshore team
- Migrate functionality into different instances and perform sanity checks and rollbacks if needed
- Maintain and fix issues produced by new releases, Service now version changes or patches
- Development of Change, Problem and Incident Modules based on ITIL methodology
Confidential
UNIX server Administrator
Responsibilities:
- Handle migrations of new packages of java applications
- Watch performance/availability on servers.3. Data extraction from PL\SQL
- Manage jobs
- Deploy and run configuration scripts.6. Create Script to release the code changes7. Post Production Monitoring
- Deploying of Java Enterprise Edition Applications (EARs) to Websphere Application Servers
- Staging and Synchronization of files between servers
- Analyzing system logs and identifying potential issues with computer systems
- Performing routine audits of systems and software
- Performing backups
- Responsibility for documenting the configuration of the system
- Troubleshooting any reported problems
- System performance tuning
- Ensuring that the network infrastructure is up and running
Confidential
Coldfusion Developer
Responsibilities:
- Analysis of requirements
- Develop new requirements on the existing applications
- Maintain and upgrade existing functionality
- Provide innovations to project
- Release and test to different environments the code created
- Accomplish with the SLAs defined by the client
- Migration of functionality