We provide IT Staff Augmentation Services!

Servicenow Onsite Technical Lead Resume

2.00/5 (Submit Your Rating)

New, YorK

SUMMARY:

  • IT Professional with 8 years of experience in Technology. Service Now certified Administrator/Developer with 4 years as Service Now Technical Lead, Coordinating a team of 6 developers working along with CMDB, Incident, Problem and integrations based on ITIL methodology.
  • Able to enforce Client requirements and maximize the effort of each resource for delivery, excellent communication skills.
  • During the past year as a technical Lead (Onsite Coordinator) I have acquired the abilities to manage teams and as well as get the most out of every resource.
  • My professional aim is to become a leader that can provide solutions for my team and share the knowledge with the rest of my peers.
  • Other skills include meeting with customers to gather their requirements to provide solutions according to their needs, create project plans and lead small teams.
  • I’m also interested in new technologies and challenges; I’m a fast learner and excellent team player.

TECHNICAL SKILLS:

Programming Languages: JavaScript, SQL, PHP, Coldfusion,JAVA

Web Technologies: XML, HTML, JSON

Databases: SQL, Oracle, MySQL

Operating Systems: Windows 2000, XP, 7, 8, Windows Server 2003 - 2008

IDE: MySQL Front, Microsoft Visual Studio,SQL Server

Scripting Languages: HTML, Java Script, VB Script

Other Tools: WebEx, MS Office, Project, Visio

EXPERIENCE:

Confidential, New York

ServiceNow Onsite Technical Lead

Responsibilities:

  • Adapt existing functionality originally developed for corporate to meet the needs of Confidential, participating in workshops and giving suggestions to the client on the best technical approach to take when a requirement meets a difficulty, explaining consequences of the decision taken, like time to be developed or extra steps on the final users process.
  • Collaborate with client on a day to day basis on a scrum methodology tracking the development of the project and making appropriate adjustments to achieve the desired end product at the finalization of the sprint.
  • Supervise, organize and migrate update sets to prevent collisions or unexpected results during migration process.
  • Development of gxp, non gxp, maintenance, emergency and non-emergency custom workflows
  • Development and maintenance of integrations with third party tools (B2B sonic team)
  • Design custom workflows to be embedded into the system as per new requirements
  • Prepare requirements and design document
  • Prioritize activities and track progress6
  • On-site communication with customer, technical lead and coordination with offshore team
  • Migrate functionality into different instances and perform sanity checks and rollbacks if needed
  • Maintain and fix issues produced by new releases, Service now version changes or patches
  • Development of Change, Problem and Incident Modules based on ITIL methodology

Confidential

UNIX server Administrator

Responsibilities:

  • Handle migrations of new packages of java applications
  • Watch performance/availability on servers.3. Data extraction from PL\SQL
  • Manage jobs
  • Deploy and run configuration scripts.6. Create Script to release the code changes7. Post Production Monitoring
  • Deploying of Java Enterprise Edition Applications (EARs) to Websphere Application Servers
  • Staging and Synchronization of files between servers
  • Analyzing system logs and identifying potential issues with computer systems
  • Performing routine audits of systems and software
  • Performing backups
  • Responsibility for documenting the configuration of the system
  • Troubleshooting any reported problems
  • System performance tuning
  • Ensuring that the network infrastructure is up and running

Confidential

Coldfusion Developer

Responsibilities:

  • Analysis of requirements
  • Develop new requirements on the existing applications
  • Maintain and upgrade existing functionality
  • Provide innovations to project
  • Release and test to different environments the code created
  • Accomplish with the SLAs defined by the client
  • Migration of functionality

We'd love your feedback!