SUMMARY

• Over 4+ years of IT experience with, 3 + years ’ experience in the Confidential CRM Platform, both as Developer and Administrator.
• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements.
• Have Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Ability to efficiently analyze and interpret data using Salesforce and Well versed in Administration setup such as manage users and data management.
• Implementation experience on using Apex Language (Classes, Controllers & Triggers), Visual Force pages, Custom Apps, Custom tabs, Custom Objects, Custom Fields, relationships, Page layouts, validations, workflow rules, S - Controls, Reports, Analytical Snapshots and Dashboards.
• Experience with migration to Salesforce lightning process included Lite Application customization, Lightning App Builder and Lightning rollout.
• Experience in working with Agile methodology/ Scrum and SDLC.
• Experienced in creating public groups, different types of reports, dashboards and Experienced in creating public, private and unlisted Chatter Groups to collaborate with other team members while working in a team.
• Hands on experience implementing Security/Sharing rules, configured Permission Sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Sales Cloud expertise and very good experience in Lead Management as well as Opportunity management areas.
• Experience in Creating Communities according to Client Requirement in Service Cloud.
• Involved in developing salesforce Lightning Apps, Components, Controllers and Events.
• Involved on creating Lightning Pages inside Lightning Community Builder .
• Experienced in working with various Salesforce apps such as Roll Up Helper, Field Trip and Data Loader also mobile apps such as Evernote for Salesforce, Cirrus Insight.
• Accurate in setting the appropriate workflow and validation rules on the given data.
• Automated Business processes through Visual workflows and process builders .
• Good understanding of Salesforce setup menu, Configuration, custom application development, administration and deployment of applications to Force.com platform.
• Good Experience in building Custom Applications that includes administration, configuration, implementation and support experience on Confidential and Force.com .
• Hands on Experience in SFDC development using Apex Classes, Triggers, VisualForce, Force.com, SOQL, SOSL
• Extensive experience in designing of custom objects, custom fields, Pick-list, Page layouts, Workflows, custom Tabs, reports, design of Visual Force Pages, Dashboards, and Email generation according to application requirements.
• Proficiency in analyzing business requirements, entity relationships and converting them to Salesforce custom objects, object relationships, Entity relationship data model, Pages, Classes, Interfaces, Workflow rules, Email Alerts.
• Experience in wide range of languages and technologies such as Java, J2EE, Apex, HTML and JavaScript.
• Experience in Object Oriented Programming involving Analysis and Design and Development of web based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE. Experience in MS SQL Server, Oracle and MySQL Databases.
• Experience in Integration of Project with Web Services, MS-Word and MS-Outlook, MS-Excel (Import and Export) and MS-Project.
• Experience working on data migration projects, Extensive experience working in Agile and WaterFall methodologies.
• Involved in Unit testing, Integration testing, Regression testing, System testing.

TECHNICAL SKILLS

Sales Force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), Mavensmate, SublimeText and Atom

Languages: C++, Java, JavaScript, SQL, Apex.

Databases: Oracle 11g/10g/9i, MS SQL Server, MYSQL, PostgreSQL

Web Technologies: JavaScript, HTML, XHTML, XML, WSDL, AJAX

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader, Netbeans, JIRA

Operating System: Microsoft Windows, UNIX & Linux

PROFESSIONAL EXPERIENCE

Confidential

Sr. Salesforce Developer/ Admin

Responsibilities:

• Implemented Salesforce Service cloud, Case management and Entitlement management, High volume customer portal, Partner portal, Visual force sites for business support and technical support for its channel customers.
• Develop custom code for Confidential application.
• Worked with External objects in Salesforce which is another feature introduced with Lightning components.
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI.
• Used Confidential developer toolkit including Apex Classes, Controllers and Triggers, Visual force pages, Force.com IDE, Migration Tool, Web Services API.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Involved in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Involved on creating Lightning Pages inside Lightning Community Builder .
• Worked with External objects in Salesforce which is another feature introduced with Lightning components.
• Key role in a gradual transition of company's applications from Salesforce Classic to Lightning Experience.
• Participate in client status meetings, requirements gathering sessions, Design Sessions, Release meetings and daily status meetings.
• Worked on Batch apex, Apex sharing rules as per the functional needs of the application.
• Implemented Salesforce Chatter for internal users and status updated on various activities.
• Played a Key role in a gradual transition of company's applications from Salesforce Classic to Lightning Experience.
• Reviewed Code and Developed Visualforce Pages, Apex Classes, Apex Triggers and other Apex Components.
• Manage customers with profiles, permission sets, roles, and sharing rules in customer portal.
• Worked on Eclipse, Developer Console, Anonymous blocks development tools for developing, debugging and testing of Apex classes, Visualforce pages, triggers and test classes.
• Managing Sandbox, presenting UAT demos, updating Managers about custom requests from sales people.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
• Experience in migration applications from Sandbox to Production using Migration Tools like Force.com IDE, Jenkins, Eclipse and Change Sets.
• Used Sandbox for testing and Eclipse and Deployment Change Sets for code deployment and worked with Tortoise SVN.
• Created different templates with X-Author as per the client needs using clauses and merge fields.
• Experienced in handling Production releases.
• Integrated app exchange application tools like X-Author tool, e-sign and Translation work bench.
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules, Reports, Dashboards.
• Worked on project management tools (Git Repository,JIRA) and created workflows using JIRA. Environment: Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, SOAP, WSDL & RESTful Web Services, Saleforce.com platform, Apex, Agile Methodology, Sandbox data loading, CPQ, Workflow rules, Eclipse, Java, Visualforce, Data Loader, Email Services, Security Controls, Visualforce Controllers, Visualforce pages, JIRA, Jenkins, SVN, X-Author.

Confidential

Salesfoce Developer/ Admin

Responsibilities:

• Worked with end Business stake holders, business analysts and users for understanding requirements; analyzed and provided technical design and developed.
• Used Force.com Developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• D eveloped apex SOAP web services for inbound calls to salesforce for consuming custom/standard objects data and generated WSDL and published to consumers.
• Implemented salesforce asynchronous apex callouts to consume SOAP and REST Web Service of external applications using HttpRequest, Http classes and methods.
• Implemented salesforce MVC pattern in the application customization for separating User Interface, Business logic and Data persistence with Sobjects as Models, VisualForce pages & components as Views and Apex Controller classes as Controllers.
• Written SOQl, SOSL query language in Apex Classes, Triggers and Batch classes and used custom settings in triggers to reduce no. of SOQL statements as needed.
• Written Apex Classes, Custom & Extension Controllers for customization on Account, Campaign and other custom objects to create paginations and tabbed VisualForce pages and various other functional requirements.
• Developed apex unit test classes and methods for unit test and maintained 90% code coverage across the organization.
• Developed VisualForce pages using components like PageBlock, InputField, DataTable, Repeat, CommandLink, CommandButton and AJAX components ActionFunction, ActionSupport for rendering sections/fields in a page.
• Implemented Java Script Remoting in the VisualForce pages to call Apex methods directly from the VisualForce base and refresh partial DOM tree.
• Developed rich user interface using HTML5, CSS and perform client-side validations using Java Script and jQuery.
• Used Force.com IDE for creating/changing meta-data of Objects, Fields, VisualForce Pages, Apex classes, Triggers, debugging logs.
• Created formula fields and Roll-up summary to validate the information provided by the customer using validation rules
• Enabled sites and developed site pages and used those pages in the communities.
• Successfully integrated Salesforce with multiple legacy programs to increase sales tracking, pricing and survey accuracy .
• Worked on configuration and customizatio n of various Confidential objects Leads, Accounts, Contacts, Opportunities, Products, Pricebooks, Opportunity Products, Campaigns, Cases, Solutions Standard objects and Custom Objects.
• Configured and customized relationships using Lookup, Master-detail, Junction objects, Formula fields, Page Layouts, Search Layouts, Record Types, Custom Buttons, Links and written complex validation rules.
• Performed salesforce administration configuration activities Creating Users, Roles, Profiles, Permission Set, Public Groups, Queues, Outlook configuration, Communication Templates, Network IP filtering.
• Implemented Workflow rules, Time-Dependent workflows, Approval process and its associated actions like Creating Task, Email Alert and Field updates for different objects.
• Implemented the salesforce1 mobile application with navigation, notifications, offline, branding and classic configuration.
• Worked on Agile/Scrum Methodology using Version One and SDLC .
• Wrote SOQL queries and test cases and obtained more than 92% code coverage.
• Developed Reports, Dashboards and Analytic snapshot for various business users on Opportunity Pipeline, Cases, Accounts and Custom objects.
• Used Data Loader to bulk load data into salesforce from other databases by exporting them into CSV files.
• Deployed application from Sandbox to other Sandbox as well as into Production environments using Change Set, Eclipse and Force.com Migration tool.

Environment: salesforce.com, Service cloud, Apex, VisualForce, Controllers, Workflows, Approval Process, Web Services, SOAP, REST, Reports, Dashboards, Data Loader, JavaScript, HTML, AJAX, CSS, IDE, Git, Windows XP, windows

Confidential

Java Developer

Responsibilities:

• Analyzed, Designed and developed the system to meet the requirements of business users.
• Involved in deploying the application with Struts Framework and Hibernate
• Involved in gathering business requirements, analyzing the project and created UML diagrams such as Class Diagrams, Sequence Diagrams and flowcharts for the Optimization module using Microsoft Visio.
• Implemented the AJAX, JSPs, and Servlets, in the MVC Struts Framework to effectively handle the workflow of the application
• Experienced in validation XML manually and programmatically
• Experienced in consuming third party Jars
• Designed and developed the User Interface using JSP, JSF, HTML, CSS and JavaScript
• Implemented Design Patterns like MVC, Session Facade and Data Transfer Objects
• Implemented WSDL XML document to located and describe the web services
• Developed Ant scripts to deploy EAR, WAR files for deployment into server
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles
• Worked with Log4J for logging purpose in the project
• Involved in building and deploying scripts using Maven to generate WAR, EAR and JAR files
• Responsible for coding SQL Statements and Stored procedures for back end communication using JDBC.
• Developed an API to write XML documents from a database. Utilized XML and XSL Transformation for dynamic web-content and database connectivity.
• Developed a fully functional prototype application using JavaScript connecting to a RESTful service on a different domain.
• Implemented interaction between frontend and backend using the JSON object. created automated test, implementing test cases for the interface to be developed, and ensure the quality of the software to be released
• Participated in support activities related to implementation and transition

Environment: J2EE, Scripting, Core Java, Unix Shell scripts Sybase ASE, Solaris, Linux and Windows NT/XP, Eclipse, SVN, Putty, Ultra Edit, AJAX, Servlets, JSP, JDBC, HTML, CSS and JavaScript.