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Software Engineer/java Production Support Engineer, Software Engineer Resume

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Waltham, MA

SUMMARY

  • Accomplished and highly skilled Software Engineer with 15+ years of diverse experience in Software Engineering and IT/Operations, including application development, production support, process automation, testing, and troubleshooting. Welcomes challenges and new experiences in the field of Software Engineering, DevOps and Java Application Production.
  • Agile Software Development using a variety of languages, including Java
  • Technical DevOps support providing broad - based issue detection and resolution (identifying, troubleshooting, debugging, root cause analysis)
  • Building custom monitoring applications and automating back-end processes using shell scripts
  • Continuous Integration using Bamboo
  • Cloud Computing with Amazon Web Service (EC2)

TECHNICAL SKILLS

Languages/Scripting: Java, C++, XML, PHP, Perl, Python and Unix Shell Scripts

Database: Oracle, SQL

Application Frameworks: Spring MVC, Spring webflow, Hibernate, JSTL-SQL Tags

Operating Systems: UNIX Solaris, Linux, Windows

Web/Application Servers: Apache, IHS, Tomcat, WebSphere

Development Environments & Tools: IntelliJ, Maven, GIT, SVN, Bamboo, JIRA, Confluence, Adobe Campaign, Adobe Experience Manager (AEM), Adobe Analytics, Google Analytics

PROFESSIONAL EXPERIENCE

Confidential

Software Engineer/Java Production Support Engineer, Software Engineer

Responsibilities:

  • Primary developer for a web-based application working with USPS and more than 20 million users each year.
  • Monitor and analyze real-time application logs/data to quickly identify issues to maximize application uptime.
  • Develop reporting for clients and account managers on product performance and revenue recognition on a daily, weekly and monthly basis.
  • Collaborate with Sys Admin and DBAs to ensure proper build and integration of the environment.
  • Create and maintain deployment scripts written in Jython and Shell.
  • Assist DBA team in preparing and executing test cases for Oracle database packages and stored procedures.
  • Support application deployments, debugging and other back-end processes.
  • Maintain and support all legacy custom applications.

Java Production Support Engineer

Responsibilities:

  • Initial point of contact with USPS resources to help diagnose production issues.
  • Collaborated with development team to assess issues and test solutions.
  • Supported more than eight million users of Confidential each year to address customer service issues using a highly customized instance of Zendesk.
  • Developed Java programs, Unix Shell scripts and SQLs to monitor a variety of Java applications and back-end business processes.
  • Provided wide-ranging internal production support to provide and efficient workforce.
  • Performed root cause analysis of defects; managed resolutions with development team and project manager.
  • Supported application deployments and other back-end processes.
  • Maintained and supported all legacy custom applications.

Confidential

IT Specialist

Responsibilities:

  • Managed activities in the software development lifecycle on various Java/J2EE applications, including gathering business requirements, detail design, code, test and deployment.
  • Participated in peer code reviews, software standards and compliance checks.

Confidential

System Programmer

Responsibilities:

  • Developed Perl and Korn shell scripts to generate reports for Portfolio Administrators.
  • Debugged and enhanced Perl scripts.
  • Provided technical support.

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