Technical Support Engineer Resume Bloomington, il - Hire IT People

SUMMARY

An experienced software analyst dedicated to quality software and positive user experiences.
Skilled at working directly with users, business analysts, and developers in communicating and defining requirements.
Demonstrated ability for adapting to new development lifecycles, technologies and design methodologies while retaining traditional coding discipline.
Looking to return to software development and working specifically with Android.
Has a great deal of experience with Java and interface design in general and have applied those skills while building Android applications and personal projects.

TECHNICAL SKILLS

Languages, SDK and APIs: Java, SQL, Javascript, CSS/CSS3, HTML/HTML5, Android SDK, Google Maps API, Places API

Techniques/Data formats: RESTful Services, XML, JSON, X12 (Medical Billing), SQLite, MSSQL DB

IDEs and Development tools: Eclipse, MSSQL Manager, Fireworks, Dreamweaver, Android Studio, GitHub

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, il

Technical Support Engineer

Responsibilities:

Onsite Technical Support Engineer for a significant Mitchell customer supporting an integrated medical claim management system called Decision Point.
Proactively keeps the entire electronic bill flow stable consistently meeting all Service Level agreements and avoiding substantial financial penalties
Communicates technical information to account managers, business analyst, and users and visa - Confidential
Developed well over 300 SQL scripts (self-taught skill) for reporting, issue research and problem diagnosis
Works daily with XML and has learned flat file medical billing transaction standards (EDI; X12)
Writes up defects and enhancements and helps prioritizes for Agile Scrum development process (backlog items)

Confidential, Bloomington, IL

Owner/Web Designer

Responsibilities:

Developed website prototypes, including artwork using Fireworks
Completed and deployed websites using HTML, CSS and Javascript
Supported and maintained websites created and inherited (approximately 15 sites)

Confidential, Bloomington, IL

Senior Java Engineer

Responsibilities:

Java developer on user interface elements (Eclipse/Swing)
Developed print algorithm over Graphic2D Java object to fit address list
Created the product's HTML and Javascript elements
Evaluated, selected, and implemented a third-party Java-based imbedded browser and built he interface

Confidential, Bloomington, IL

Systems Analyst/Technical Analyst

Responsibilities: