We provide IT Staff Augmentation Services!

Mac + Advisor Tier Resume

SUMMARY

  • Information technology professional with outstanding analytical, interpersonal and communication skills.
  • Experienced in object - oriented programming; developing, testing and debugging code; designing interfaces; and administering systems and networks.
  • Able to build a Web presence from the ground up - from concept, navigation, layout, and programming to UX and SEO.

TECHNICAL SKILLS

  • Java
  • Spring
  • REST
  • JavaScript jQuery
  • CSS
  • Bootstrap
  • GitHub
  • XML
  • AJAX
  • MySQL
  • Maven
  • Intellij
  • Tomcat
  • Illustrator
  • InDesign
  • Photoshop
  • XD
  • Intellij
  • Spring
  • Java
  • MySQL
  • HTML
  • CSS
  • JavaScriptWeather App
  • Simple Simon
  • Adlister
  • Blog Spring

PROFESSIONAL EXPERIENCE

Mac + Advisor Tier

Confidential, San Antonio, TX

Responsibilities:

  • Installation, troubleshoot and resolved technical issues for all iOS and Mac OS devices.
  • Managed call flow and responded to technical support needs of customers.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Promoted to position based on constant 100% satisfactory customer service.

Loans & Collections Coordinator

Confidential, San Antonio TX

Responsibilities:

  • Independently directed all collection efforts involving institutional emergency loans, returned checks, and other outstanding student debts.
  • Performed and conducted orientation for incoming students.
  • Maintained strict adherence to federal and university guidelines when dealing with loan accounts for institutions.
  • Consulted with Ellucian software development team to understand business processes and to assist in becoming effective and utilize the banner ERP system.

Collection Specialist

Confidential, San Antonio, TX

Responsibilities:

  • Located and notified students of delinquent accounts to solicit payment for outstanding balances to arrange for debt repayment or establish repayment plan.
  • Collaborated with collection agencies to ensure payment are properly applied to delinquent accounts and recalled for purpose of write off, bankruptcy and litigations.
  • Maintained strict adherence to federal and university guidelines when dealing with loan accounts from institutions.

Network Technician

Confidential, San Antonio, TX

Responsibilities:

  • Identified and solved user issues with hardware and software problems related to desktops, laptops, printers and peripherals.
  • Solve user issues with connectivity problems in a LAN/WAN environment.
  • Performed advanced preventative maintenance on installed equipment, install add on components, and provide advanced advise to end users on hardware and software issues.
  • Setup and deployed of PC’s, printers, and peripherals for newly constructed or renovated areas.

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