Mac + Advisor Tier Resume

SUMMARY

Information technology professional with outstanding analytical, interpersonal and communication skills.
Experienced in object - oriented programming; developing, testing and debugging code; designing interfaces; and administering systems and networks.
Able to build a Web presence from the ground up - from concept, navigation, layout, and programming to UX and SEO.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Mac + Advisor Tier

Confidential, San Antonio, TX

Responsibilities:

Installation, troubleshoot and resolved technical issues for all iOS and Mac OS devices.
Managed call flow and responded to technical support needs of customers.
Resolved customer issues in a clear, courteous and straightforward manner.
Promoted to position based on constant 100% satisfactory customer service.

Loans & Collections Coordinator

Confidential, San Antonio TX

Responsibilities:

Independently directed all collection efforts involving institutional emergency loans, returned checks, and other outstanding student debts.
Performed and conducted orientation for incoming students.
Maintained strict adherence to federal and university guidelines when dealing with loan accounts for institutions.
Consulted with Ellucian software development team to understand business processes and to assist in becoming effective and utilize the banner ERP system.

Collection Specialist

Confidential, San Antonio, TX

Responsibilities:

Located and notified students of delinquent accounts to solicit payment for outstanding balances to arrange for debt repayment or establish repayment plan.
Collaborated with collection agencies to ensure payment are properly applied to delinquent accounts and recalled for purpose of write off, bankruptcy and litigations.
Maintained strict adherence to federal and university guidelines when dealing with loan accounts from institutions.

Network Technician

Confidential, San Antonio, TX

Responsibilities:

Identified and solved user issues with hardware and software problems related to desktops, laptops, printers and peripherals.
Solve user issues with connectivity problems in a LAN/WAN environment.
Performed advanced preventative maintenance on installed equipment, install add on components, and provide advanced advise to end users on hardware and software issues.
Setup and deployed of PC’s, printers, and peripherals for newly constructed or renovated areas.