SUMMARY

• Over 6+ years of total ITexperience including 4+ years of working in ServiceNow as Developer and Administrator. Expertise in working with different ServiceNow modules such as Incident, Change Problem Release Management Integrations and Notifications. Developed solutions to support the ITIL processes like Incident Problem, Change, Service

TECHNICAL SKILLS

• Scripting Languages: JavaScript, HTML, XML
• Methodologies: SDLC Waterfall, Agile, Scrum
• Databases: Oracle 10g MySQL, SQL Database
• Tools: SQL Client SQL Developer Web/Application Servers Apache Tomcat
• Platform: Windows, Linux
• Technologies: JSP, Servlet JDBC
• Scripting: JavaScript, Angular js

PROFESSIONAL EXPERIENCE

SERVICENOW DEVELOPER

Confidential, ST. LOUIS, MO

Responsibilities:

• Implemented Incident, Problem, Change management, CMDB.
• Worked on UI customizations to add Tables/Fields, UI Policies, UI Actions, Business Rules, Client Scripts, and Script Includes.
• Creating new Groups and adding Users to the groups in service now.
• Configuration of Email Notification and Alerts based on the events to notify users about specific activities in the system such as updates to Change and Problem requests.
• Created Service Catalogs to Establish and interact with key process applications including Incident, Problem, Change and Knowledge Base.
• Using Import Sets for data loading from external file or database to the Service Now.
• Created and used update sets to move customizations between the instances.
• Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists.
• Designing the Content Management System for Various system which involved layout, UI pages, CSS and service catalog work.
• Worked on CLIENT SIDE SCRIPTING (Client Scripts, Catalog Client Scripts, UI scripts and UI Policies).
• Used SERVER SIDE SCRIPTING (Business Rules, UI Action, UI Macro, UI Page) to meet the data requirements set forth by the Customer and working on running Schedule jobs.
• Worked closely with ServiceNow team and Infrastructure team to facilitate LDAP integration.
• Analyzing and fully understanding user requirements and current procedures to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap.
• Worked on Service Catalog, Incident, Problem, Configuration Management and Integrations, along with good overall
• Hands - on order guides, to arrange them in sequential order to make the user comfortable while raising a request.
• Involved in transfer of data from one instance to other by creating and modifying Update sets.
• Involved in configuration of Email notification and SMS notification to alert the users of Service now.
• Implemented renewal grant process (Custom Application) for some of the requested items.
• Created email notification, access rules, record producers, order guides in ServiceNow.
• Configured MID Server and integrated LDAP with ServiceNow.
• Importing asset data from external data source to ServiceNow.
• Implemented Single Sign On, Project Portfolio Suite in ServiceNow.
• Created SLA, Schedules and attached these to the incident/change/requested items and various Service Offerings etc.
• Gathering requirements from the business users, writing functional/technical documents and test cases.
• Worked on identifying the users, groups, categories and following the ITIL standards while designing these solutions.
• Communicating with the end users and understanding the difficulties and as per that improving automation and efficiencies in ServiceNow.
• Apart from development activities worked on the operational activities which comes in day to day tickets.
• Created and moved update sets to different ServiceNow instances.

Environment: Jakarta, Glide Script, Java script, SSO, LDAP, Workflows, Incident, Problem, Change, CMDB, Project Portfolio Suite, HTML, CSS.

SERVICENOW DEVELOPER/ADMINISTARATOR

Confidential, ALPHARETTA, GA

Responsibilities:

• Created all JavaScript logic (validation, animations, transitions, template, date picking etc.
• Interaction directly with functional/process owners over phone or WebEx to understand the business processes and new
• Designing new Workflows and modifying the existing workflows according to new requirements in an efficient manner.
• Knowledge in using Glide Scripting for creating UI Action and business rules.
• Followed best practices of Service Now in developing and customizing Business Rules, Scripting (Includes Ui Policies, Catalog Client Scripts and Client Scripts), Scheduled Jobs, Wizard panels and Wizard Clients scripts, Content item etc.
• Service Catalog and Request Workflow Design and Configuration.
• Development of scheduled reports for stakeholders.
• Extensively worked on Workflows and web service integrations.
• Created and moved update sets to different ServiceNow instances.
• Following the project life cycle methodology like Agile; defined under the process framework, ensured that customer deadlines were met within Service Level Agreements.
• Built ServiceNow forms from scratch along with advance customizations at the level of UI Macros/UI pages as per the complex requirements.
• Developed customized login pages and designed service catalogs using Content Management System(CMS).
• Worked on customizing the knowledge base.
• Integration of ServiceNow LDAP, Web services.
• Created transform maps for importing CMDB data.
• Creating custom Tables, Fields and configuring Access Controls over them.
• Configuring Data Sources, Import Sets, SLA/OLA, LDAP and Transform maps.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in Enhancing the ServiceNow functionality by customized JavaScript code to support the new business needs.
• Ability to learn code and debug programming languages quickly.
• Responsible for providing analysis of problems and resolutions or fixes for the production issues related to Service Now

JUNIOR SERVICENOW DEVELOPER/ADMINISTARATOR

Confidential, HOUSTON, TX

Responsibilities:

• Responsible for on-going enhancement and maintenance of the ServiceNow platform.
• Ensured the configuration and customization to ServiceNow - adhere to the goals/strategy determined by the SN Architect and SN Product Owner.
• Able to code programs of high complexity; derive logical processes on technical platforms; engage in performance/integration testing, business and technical analysis, data analysis; data modeling; and build screens, windows and reports of high complexity.
• Involved using JAVA and other program languages and develop tools.
• Designed the most complex user system interfaces and business application prototypes.
• Test-to-production processes, quality assurance, maintenance and documentation of applications.
• Designed, develops, modifies, and evaluates programs for functional areas that are highly complex and have broad, wide impact.
• Regularly leads analysis of existing programs or works to formulate logic for new systems, devises logic procedures, prepares flowcharting, performs coding and tests/debugs programs. Initiates, develops, designs and uses extremely complex databases.
• Developed and executed complex test plans.
• Developed conversion and system implementation.
• Prepared and obtained approval of system and programming documentation.

POTFIRE REPORT DEVELOPER

Confidential, AUSTIN, TX

Responsibilities:

• Created complex dashboards using property controls, prompts, Filters, Calculated columns for different functionalities
• Performed several customizations using Iron Python scripts
• Scheduled/cached the reports to improve the load time for users.
• Administered Spotfire Servers and monitored server performance and troubleshoot server issues.
• Participated in troubleshooting visualization performance issues and involved in tuning reports for better performance.
• Wrote complex SQL queries to retrieve data from multiple database objects
• Involved in creating Views, Materialized View and good at writing tuned queries that are partition-aware.
• Involved in performance tuning Queries by analyzing execution plans and building indexes as needed.
• Provided 24X7 support for Tibco Spotfire infrastructure and Visualizations support.
• Documented and maintained Best practices for system installations, configurations, and migration from one environment to another